Kinder Gaviota Reviews (9)
Kinder Gaviota Rating
Address: Natal Pesado # 19 Delegación Benito Juárez, Col. Mixcoac, Distrito Federal, Mexico, 03910
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I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Good Morning,It has been arranged with the homeowner that Thermo-Twin will be sending its Corporate Service Manager, MrFrank S***, to perform any necessary repairs to the products supplied by Thermo-Twin This appointment is scheduled for December 30, 2016.Sincerely,Dennis L***Executive Vice President
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good Afternoon,Thermo-Twin was closed from December until the morning of January for the holidays. I apologize for the inconvenience and contacted Ms*** on 1-8-to provide an update. Thermo-Twin has manufactured all new glazed sashes (upper and lower), instead of just changing
out the glass units, and will be shipping them to Virginia on Friday, 1-15-16. We have made a sub contractor's agreement with *** *** *** of *** Exterior to be the authorized, factory trained window service contractor for Thermo-Twin in the Roanoke, VA market area. I explained to Ms*** that I will provide her cell phone number to *** *** *** to contact her to arrange installing the new sashes and touching up the paint and caulking. I anticipate Mr** *** completing this service the week of January 18th and it will be completed at Ms***'s convenience.Sincerely,Dennis L***Executive Vice President
Attached is a "Settlement Agreement & Release" for *** * *** ***. Once the ***'s agree to the terms set forth and return the agreement to Thermo-Twin, a check in the amount specified in the agreement will be issued.Thank you,*** ***
This is response to the complaint filed by Mr*** ***. The material for Mr***’s carport cover has been in the Rusco facility in *** for some time now. At the time Mr*** requested the cancellation due to delays in installation, the material, which is custom built, was
already in stock at the Rusco facility. Mr*** is correct concerning the missed dates and to that we are tremendously sorry. Unfortunately due to scheduling conflicts and the fact that our operations shutdown between December 19th and January 4th, the installation manager assigned the job to one of our sub-contractors to perform the initial work. Due to personal circumstances beyond the sub-contractor’s control, the initial work was not completed as per the agreement between the sub-contractor, Rusco Window and Mr***. Upon the reopening date of January 4, 2015, the Rusco installation manager, *** *** ***, realized the problem and sent the Rusco team out to perform ALL of the necessary work. Upon arrival at Mr***’s, the Rusco install team was not allowed to perform necessary work per the signed contract. We sincerely apologize for this unfortunate situation and want to perform the work as stated in the contract at the earliest convenience of Mr***. As mentioned previously, the carport cover which is custom made to specification provided by Rusco Windows to the manufacturer, is a NON-RETURNABLE item. Sincerely,*** ***Executive Vice PresidentThermo-Twin Industries, Inc
Good Morning,It has been arranged with the homeowner that Thermo-Twin will be sending its Corporate Service Manager, Mr. Frank S[redacted], to perform any necessary repairs to the products supplied by Thermo-Twin. This appointment is scheduled for December 30, 2016.Sincerely,Dennis L[redacted]Executive...
Vice President
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]