I am responding to the above referenced complaint; # [redacted] The former tenant, Ms [redacted] , took possession of the property know as [redacted] (Florissant 63031) on 4/18/2016(attachment 1); prior to occupancy, inspections had been conducted and Approved FOR occupancy by the Housing Authority of Saint Louis County along with the mandated inspection required by the Saint Louis County/Unincorporated Florissant During her initial weeks, she began to experience some issues and filed a complaint with the Housing Authority of Saint Louis County(attachment 2) We conducted our due diligence and addressed each item listed on said report/complaint My office requested a re-inspection with the inspector on records and the report attached notes that we complied and that all matters had been addressed and the unit Passed(attachment 3).Ms [redacted] was well aware of her rights and if she felt that matters were still a concern and/or other issues needed to be addressed and/or if we had been, in any way, neglecting any calls for service, she would have every right to exercise that option as she had in the past To date, no such complaint was issued The former tenant stayed he duration of her lease agreement, ending on 3/31/2017(attachment 1) Ms [redacted] , who was relocating to a new unit, requested an extension of days to reside within the property know as [redacted] until her new unit had completed all required inspections She agreed to pay the rate noted on her lease of $and did in fact pay the rents for May 1-31, 2017; I approved her extension and provided her new management office a stellar rental reference She did, however, stayed an additional days (vacated on 6/5/2017) Despite her position that the property was returned to me in great condition, we beg to differ The walls to the unit were dirty and exceeded anything considered "Basic Wear" and required to be repainted; trash was left within the property as well large bulk items within the exterior storage shed There was a large infestation of flies that required the property to be exterminated The carpeting in the property had unrepairable damages and despite the alleged effort to clean the carpet by Ms [redacted] , it required a professional cleaning to extract stains throughout Ms [redacted] allowed someone to park a vehicle past the end of the driveport onto the lawn which damaged the grounds; the damaged area needed to be seeded properly in order for the lawn to grow back properlyThe security deposit in question was retained by the owner for said damages noted; please refer to attachment 1, page where it notes the Owner was in possession of the security deposit and not my firm It is my position that we, Last Names, conducted our due diligence and addressed matters accordingly and complied to all agencies requests Any expectation of compensation and/or release of all/partial of security deposit is between the former tenant and the owner
I am responding to the above referenced complaint; # [redacted] The former tenant, Ms [redacted] , took possession of the property know as [redacted] (Florissant 63031) on 4/18/2016(attachment 1); prior to occupancy, inspections had been conducted and Approved FOR occupancy by the Housing Authority of Saint Louis County along with the mandated inspection required by the Saint Louis County/Unincorporated Florissant During her initial weeks, she began to experience some issues and filed a complaint with the Housing Authority of Saint Louis County(attachment 2) We conducted our due diligence and addressed each item listed on said report/complaint My office requested a re-inspection with the inspector on records and the report attached notes that we complied and that all matters had been addressed and the unit Passed(attachment 3).Ms [redacted] was well aware of her rights and if she felt that matters were still a concern and/or other issues needed to be addressed and/or if we had been, in any way, neglecting any calls for service, she would have every right to exercise that option as she had in the past To date, no such complaint was issued The former tenant stayed he duration of her lease agreement, ending on 3/31/2017(attachment 1) Ms [redacted] , who was relocating to a new unit, requested an extension of days to reside within the property know as [redacted] until her new unit had completed all required inspections She agreed to pay the rate noted on her lease of $and did in fact pay the rents for May 1-31, 2017; I approved her extension and provided her new management office a stellar rental reference She did, however, stayed an additional days (vacated on 6/5/2017) Despite her position that the property was returned to me in great condition, we beg to differ The walls to the unit were dirty and exceeded anything considered "Basic Wear" and required to be repainted; trash was left within the property as well large bulk items within the exterior storage shed There was a large infestation of flies that required the property to be exterminated The carpeting in the property had unrepairable damages and despite the alleged effort to clean the carpet by Ms [redacted] , it required a professional cleaning to extract stains throughout Ms [redacted] allowed someone to park a vehicle past the end of the driveport onto the lawn which damaged the grounds; the damaged area needed to be seeded properly in order for the lawn to grow back properlyThe security deposit in question was retained by the owner for said damages noted; please refer to attachment 1, page where it notes the Owner was in possession of the security deposit and not my firm It is my position that we, Last Names, conducted our due diligence and addressed matters accordingly and complied to all agencies requests Any expectation of compensation and/or release of all/partial of security deposit is between the former tenant and the owner