Legacy at Maylands Apartments

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We had already seen the photos they attached of the apartment condition at time of move-outHowever, they are unable to provide substantial proof that these photos were in fact taken in our apartmentThey have also failed to inform us of where the photos were taken in the apartment (living room, master bedroom, etc.) The photos of the apartment at time of moare of entire rooms and the clocondition of the carpet cannot be seenIn addition, not every square inch of carpet can be seen in the photosFor example, there is no picture of the master bedroomWe did sign a mocondition form stating that there were no issues in the apartment because we did not have any major complaints or notice anything that needed repairLike I explained before, the property manager of Legacy at Mayland (Amy M***) knew our situation and has told us several times that she knew we did not live in the apartment, but claims that "her hands are tied" regarding this situationOne of the photographed stains appears to be the result of a leak, which is something that is obviously out of our control, but they are not even considering this as a possible causeWe do not like the fact that they cannot provide proof that these are pictures of our apartmentI have attached a PDF document to this message that includes a "Move Out Condition" form (the 6th page I think), which you will notice was not signed by us OR any member of the Legacy at Mayland staffTherefore, we do not see how they can hold us accountable for this damage Regards, [redacted]

Good afternoon Ms [redacted] Please find attached the Animal Addendum signed by the ConsumersThe Consumers signed for a pet and the Addendum indicates that the residents will be liable for damages caused by the animalWith regards to the pet urine smell – I corresponded with property managementDue to the pet urine smell, the carpet was pulled up and photographs were taken of the carpet after move-outManagement does not have any written documentation that the carpet was replaced due to pet damage, however the photographs of the unit after move-out indicate stains and damage to the carpetBased on all of the documentation that has been provided, the charge due the property is validThank you, Barbara S*Corporate ParalegalUDR** [redacted]

Dear Ms***,
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Thank you for your letter dated 5/20/received 5/23/After further review we find the following:
We sincerely apologize for Ms*** frustration regarding the leak/sewage odor in her apartment. It was determined that the kitchen sink was clogged. The last service request was submitted on 5/19/2016, repaired and completed on 5/20/by snaking the drain. There was a spot of water on the carpet which was corrected. The service request placed prior to 5/19/was submitted on 1/4/2016, which was addressed and completed in a timely manner. No further service requests were submitted in the interim for this issue, in which case we would consider this issue resolved.
Ms*** is scheduled to move out on 7/11/2016 at which time the carpet will be in inspected for chargesWe are aware of pet urine damages which will be accessed at move out. Regarding the trim and window sill concern, Ms*** may place a service request online. To date our records indicate that this issue has not been reported previously. We will be happy to address this concern when we receive the service request and permission to enter Mr***’s home.
Regarding the $deposit Ms*** is referring to, this is not a deposit, but was a Home Purchase Buying Plan. A plan that is offered to residents should they wish to buy a home. Ms*** would need to provide the Home Purchase Sale Contract to receive the $or she would forfeit this money per the agreement. The $is a buy option, residents can utilize this should they deem it necessary to break their lease before the termination date. In this case Ms*** has opted to break her lease early due to employment transfer opportunities. At this time, we see no reason to release Ms*** from her lease early without penalties. The final bill/charges will be sent to Ms*** when she has vacated the apartment home and all final charges have been established.
Thank you for allowing us an opportunity to research this concern, we applicate Ms***’s feedback and wish her all the best with her transfer.
Should you have any additional questions, please do not hesitate to contact me directly.
Anita |Corporate Resident Relations ManagerUDR
Shea Center Drive, Suite Highlands Ranch, CO 720.348.7700 | www.udr.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen the plumber came to fix the drainage after the service request on 1/4/we asked if we should do anything differently to avoid having that happenHe specifically told us that it was not our fault and that the drainage was coming from the upstairs unitThere may have been backup in the drains in the kitchen sink, but that is completely unrelated to the drainage coming from the wall according to the plumber that came out and fixed the unitWe spoke to many of our neighbors about this issue, most of which have dealt with the same problem, and have agreed to writing letters stating their similar issues need beWe lived in two different units at Legacy at Mayland, never changed our style of cooking or food disposal, and we never had an issue with drainage in the first unitWhen we moved out of the first unit they kept the deposit ($200), in addition to $600+ out of pocket due to damage done to the carpet.
in regards to the urine damage done to the carpet, I have discussed this matter with both Beth and the maintenance supervisor and I was told that IF DAMAGE WAS FOUND I would only be charged for the space affected, which we agreed were the living room and the hallway, and that the carpets had already been there for years, making them years away from having to change them per code, so the cost would be prorated.
Regards,
*** ***

Revdex.com:
I apologize for dragging out this issue, but we feel very strongly that we are being unfairly accused of something we did not do, and are trying our best to resolve the matterHowever, we realize that there is no real way to prove that we did or did not cause the stains on the carpet (as it is not guaranteed that the pictures provided were taken in our unit)We called the leasing office, as well as the billing department, the same day that we received the initial charges, and there was no mention of a smell of pet urine in the apartmentNor has there been any mention of this at any point until the last message sent to the Revdex.comYes, we had a pet listed on our apartment, but as I have stated numerous times, we never moved into the apartmentWe entered the apartment no more than times and the only thing that "moved in" to the apartment were clothes we hung in the closetOur cat never stepped foot into the apartment, and they have absolutely no proof that there was a smell of pet urineThis is all hearsay, and we find it odd that this was never mentioned until the Revdex.com got involved. Again, as I have stated in previous messages, the leasing office, service manager, maintenance department, or any other member of the Legacy staff, cannot prove to us that if the pictures were in fact taken in our unit, that these stains were not caused by a leak or other incident unrelated to us as the tenants. We appreciate your time in handling this matter
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When the plumber came to fix the drainage after the service request on 1/4/we asked if we should do anything differently to avoid having that happenHe specifically told us that it was not our fault and that the drainage was coming from the upstairs unitThere may have been backup in the drains in the kitchen sink, but that is completely unrelated to the drainage coming from the wall according to the plumber that came out and fixed the unitWe spoke to many of our neighbors about this issue, most of which have dealt with the same problem, and have agreed to writing letters stating their similar issues need beWe lived in two different units at Legacy at Mayland, never changed our style of cooking or food disposal, and we never had an issue with drainage in the first unitWhen we moved out of the first unit they kept the deposit ($200), in addition to $600+ out of pocket due to damage done to the carpet. in regards to the urine damage done to the carpet, I have discussed this matter with both Beth and the maintenance supervisor and I was told that IF DAMAGE WAS FOUND I would only be charged for the space affected, which we agreed were the living room and the hallway, and that the carpets had already been there for years, making them years away from having to change them per code, so the cost would be prorated.
Regards,
*** ***

Good afternoon Ms. [redacted] Please find attached the Animal Addendum signed by the Consumers. The Consumers signed for a pet and the Addendum indicates that the residents will be liable for damages caused by the animal. With regards to the pet urine smell – I corresponded with property management. Due to the pet urine smell, the carpet was pulled up and photographs were taken of the carpet after move-out. Management does not have any written documentation that the carpet was replaced due to pet damage, however the photographs of the unit after move-out indicate stains and damage to the carpet. Based on all of the documentation that has been provided, the charge due the property is valid. Thank you, Barbara S[redacted]Corporate ParalegalUDR** [redacted]

Dear Ms. [redacted], Thank you for your letter dated 5/20/2016 received 5/23/2016. After further review we find the following: We sincerely apologize for Ms. [redacted] frustration regarding the leak/sewage odor in her apartment.  It was determined that the kitchen sink was clogged. ...

The last service request was submitted on 5/19/2016, repaired and completed on 5/20/2016 by snaking the drain.  There was a spot of water on the carpet which was corrected.  The service request placed prior to 5/19/2016 was submitted on 1/4/2016, which was addressed and completed in a timely manner.  No further service requests were submitted in the interim for this issue, in which case we would consider this issue resolved.                                   �...⇄ [redacted] is scheduled to move out on 7/11/2016 at which time the carpet will be in inspected for charges. We are aware of pet urine damages which will be accessed at move out.  Regarding the trim and window sill concern, Ms. [redacted] may place a service request online.  To date our records indicate that this issue has not been reported previously.  We will be happy to address this concern when we receive the service request and permission to enter Mr. [redacted]’s home.  Regarding the $1000.00 deposit Ms. [redacted] is referring to, this is not a deposit, but was a Home Purchase Buying Plan.  A plan that is offered to residents should they wish to buy a home.  Ms. [redacted] would need to provide the Home Purchase Sale Contract to receive the $1000.00 or she would forfeit this money per the agreement.  The $2206.00 is a buy option, residents can utilize this should they deem it necessary to break their lease before the termination date.  In this case Ms. [redacted] has opted to break her lease early due to employment transfer opportunities.   At this time, we see no reason to release Ms. [redacted] from her lease early without penalties.  The final bill/charges will be sent to Ms. [redacted] when she has vacated the apartment home and all final charges have been established.    Thank you for allowing us an opportunity to research this concern, we applicate Ms. [redacted]’s feedback and wish her all the best with her transfer.    Should you have any additional questions, please do not hesitate to contact me directly.    Anita |Corporate Resident Relations ManagerUDR1745 Shea Center Drive, Suite 200Highlands Ranch, CO 80129720.348.7700 | www.udr.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We had already seen the photos they attached of the apartment condition at time of move-out. However, they are unable to provide substantial proof that these photos were in fact taken in our apartment. They have also failed to inform us of where the photos were taken in the apartment (living room, master bedroom, etc.) The photos of the apartment at time of move-in are of entire rooms and the close-up condition of the carpet cannot be seen. In addition, not every square inch of carpet can be seen in the photos. For example, there is no picture of the master bedroom. We did sign a move-in condition form stating that there were no issues in the apartment because we did not have any major complaints or notice anything that needed repair. Like I explained before, the property manager of Legacy at Mayland (Amy M[redacted]) knew our situation and has told us several times that she knew we did not live in the apartment, but claims that "her hands are tied" regarding this situation. One of the photographed stains appears to be the result of a leak, which is something that is obviously out of our control, but they are not even considering this as a possible cause. We do not like the fact that they cannot provide proof that these are pictures of our apartment. I have attached a PDF document to this message that includes a "Move Out Condition" form (the 6th page I think), which you will notice was not signed by us OR any member of the Legacy at Mayland staff. Therefore, we do not see how they can hold us accountable for this damage. 
Regards,
[redacted]

Dear Ms. [redacted] In response to the attached complaint, please find attached the following documentation: 1)      The move-in condition form signed by the Consumers2)      Move-in photographs of the unit before...

move-in3)      The invoices for carpet replacement (before move-in and after move-out)4)      A revised Final Account Statement showing a balance due of $[redacted] (the charge for unreturned FOB was removed)5)      Move-out photographs of the unit The carpet was replaced due to damage beyond ordinary wear and tear and the charge to the Consumer was prorated for lost life based on the 5-year life expectancy of the carpet. Based on the attached documentation, property management stands by the balance due of $[redacted].If the balance is not paid in full by January 20, 2017, this account may be sent to a third party collection agent. Your client may contact Billing to address the payment due at 720-283-6132.See Attached Document. Sincerely, Barbara S[redacted]ParalegalUDR, Inc.

Review: The sewage keeps erupting into the kitchen through a hole in the wall that they keep patching up with a bolted piece of plywood. This is now the 5th or 6th time that it has happened. It smells foul, the whole apartment smells like feces, in the past it has even gone into the room next door, causing the floor to get soaked. Other neighbors have said that the same happened to them, one in specific said that when they looked at the structure below the carpet and it was rotting. Our door trim has black mold, our window sill has black mold.Desired Settlement: I would like to at least get the $2206 we just paid to get out of our lease because I got a job transfer to Colorado, AFTER we had put down $1000 fee/ deposit to get out of our lease whenever without penalty. We would also like no final move-out charges

Business

Response:

Dear Ms. [redacted], Thank you for your letter dated 5/20/2016 received 5/23/2016. After further review we find the following: We sincerely apologize for Ms. [redacted] frustration regarding the leak/sewage odor in her apartment. It was determined that the kitchen sink was clogged. The last service request was submitted on 5/19/2016, repaired and completed on 5/20/2016 by snaking the drain. There was a spot of water on the carpet which was corrected. The service request placed prior to 5/19/2016 was submitted on 1/4/2016, which was addressed and completed in a timely manner. No further service requests were submitted in the interim for this issue, in which case we would consider this issue resolved. Ms. [redacted] is scheduled to move out on 7/11/2016 at which time the carpet will be in inspected for charges. We are aware of pet urine damages which will be accessed at move out. Regarding the trim and window sill concern, Ms. [redacted] may place a service request online. To date our records indicate that this issue has not been reported previously. We will be happy to address this concern when we receive the service request and permission to enter Mr. [redacted]’s home. Regarding the $1000.00 deposit Ms. [redacted] is referring to, this is not a deposit, but was a Home Purchase Buying Plan. A plan that is offered to residents should they wish to buy a home. Ms. [redacted] would need to provide the Home Purchase Sale Contract to receive the $1000.00 or she would forfeit this money per the agreement. The $2206.00 is a buy option, residents can utilize this should they deem it necessary to break their lease before the termination date. In this case Ms. [redacted] has opted to break her lease early due to employment transfer opportunities. At this time, we see no reason to release Ms. [redacted] from her lease early without penalties. The final bill/charges will be sent to Ms. [redacted] when she has vacated the apartment home and all final charges have been established. Thank you for allowing us an opportunity to research this concern, we applicate Ms. [redacted]’s feedback and wish her all the best with her transfer. Should you have any additional questions, please do not hesitate to contact me directly. Anita |Corporate Resident Relations ManagerUDR1745 Shea Center Drive, Suite 200Highlands Ranch, CO 80129720.348.7700 | www.udr.com