Liberty Home Remodeling Inc

We have talked to customer and resolved the issue with the customerThey should be writing back in to close out this complaintPlease let me know if there's anything else I need to do on our endThanks

Date: Tue, Oct 24, at 2:PMSubject: *** ComplaintTo: *** *** In response to the complaint filed by *** ***, this customer has received a full refund at their requestThis should bring closure to the outstanding matterThe claim was filed with the Revdex.com
after resolution was reached with our company and the homeownerI would like to note that I believe this complaint was filed in an attempt to obtain funds above and beyond our contracted price and our resolutionWe have spoken to the homeowner and the issue is now resolved.Please let me know if you have any questions.Thank you,Jordan

*** ***,I’d like to apologize again for your experienceI can appreciate your frustration and can assure you that is not the level of service that we wish to provide to our customersAs you know, we have identified the issues with our production team and are in the process of getting your
remaining work handledAlthough the rep you dealt with offered you work we don’t typically offer in your area, I’m happy to honor itI’ve been coordinating the deck work with Deck Doctor and hope to have that scheduled as soon as possible. I hope that we have been able to fully address all of your concernsIf you've any further questions or concerns, please do not hesitate to contact me

Mr***,Thank you for taking the time to provide us with feedbackWe'd like to apologize for your experienceWe strive to provide our customers with exceptional service. Because these expectations were not met, we'd like to offer you a refund on your depositIf you have any questions or
would like to discuss this further, please feel free to reach out to me. Thank you, Jordan P***

Date: Fri, Apr 28, 2017 at 12:24 PMSubject: [redacted] ComplaintTo: [redacted]@myRevdex.com.orgTo whom it may concern:This is to address the filed complaint against my company by [redacted].  [redacted] filed a complaint stating his dissatisfaction with our roof and gutter project.  It...

would seem the most outstanding issue being the gutter service.  [redacted] was not pleased with the roof color selection he made.  The color he selected was not uniform with the rest of his neighborhood.  It was explained to [redacted] that the roof color and the HOA requirements were his responsibility, and Liberty Home Remodeling is not liable for a roof color or style that does not meet the HOA guidelines.  There was however an outstanding gutter service that took too long for my company to respond to.  We have since met with [redacted] and completed the gutter service.  I have been in constant communication with [redacted] since his complaint, and it appears to be resolved.  Any questions can be addressed to myself or my company.Regards -- Jordan P

A few weeks ago with a representative of this company knock on my door and asked if he could inspect my roof.there had been some recent storms and he wanted to look for hail damage. After inspecting my roof he informed me that I had hail damage, cracked shingles and an assortment of other problems and needed to file a claim right away with my insurance company.
I filed hey home owners claim and the adjuster came out with third-party inspector along with Liberty Home Remodeling they found nothing wrong with the roof or the shingles. Liberty Home Remodeling at that point said I needed to refile a claim because the inspector was wrong. So I refiled a claim to have a second inspection of the roof by another adjuster during this time I was in constant communication with Liberty Home Remodeling and told them exactly when to be at my house for the inspection when the time came no one ever showed up no one ever called me and all of my calls to them have been ignored to this poin this is a poor company with poor customer service and in my opinion a fraud

In response to this complaint:[redacted], I am very sorry for the delay completing your project.  I have met with our production team, and it appears there was a miscommunication between our office and gutter crew.  We are all set to perform the downspout installation tomorrow morning....

 We are anxious to resolve this issue and bring closure to your project.  I understand your frustration as it pertains to the timeline to complete your project.  The majority of the project has been done for some time, and our understanding was that we were awaiting the final payment from your insurance.

We have spoken with customer and confirmed the amount requested and it was determined that it was owed tothe customer. Funds have been sent directly to the customer for the full amount requested on 4/28/17. Please let us know if you need dnthjing else.

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted] <[redacted].com>Date: Thu, Oct 13, 2016 at 10:49 AMSubject: Re: Complaint ID: [redacted]To: [email protected] is a follow-up to an open case (ID: [redacted]).The owners of LHR have personally addressed the missing services and spoke to me to ensure that I was happy with...

the outcome. The gutters have been replaced and the window screens should be completed by 10/14.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because of the false claim re timing of the Revdex.com complaint.  I filed the complaint before resolution with Mr. H[redacted].  In fact, Mr. H[redacted] reached out to me because of the complaint filed.  And, yes, I have (finally) received a refund for the uncompleted work (plus 30%).
Regards,
[redacted]

Good afternoon,As per our phone conversation, all of your remaining work has been scheduled. The work should be completed by the end of next week, weather permitting. Thank you for your continued patience. Omar

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] From: ** ** [redacted] <[redacted].net>Date: Tue, Nov 21, 2017 at 7:02 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>The work was completed 11/21/2017.  The roof and gutter work is very good, the decks have been completed to an agreed upon acceptably.[redacted]

From: [redacted] <[redacted].com>Date: Tue, Jan 9, 2018 at 10:34 AMSubject: Claim #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good morning,I would like to close the above referenced complaint. Omar H[redacted] came by and agreed to fix the problems and to provide the...

warranty that I never received. The work will be completed next week. If not, I will submit another complaint.Thank you and enjoy the rest of your day!

[redacted]
Thank you for bringing your concerns to our attention. We'd like to apologize again for your experience. I can appreciate your frustration and can assure you that is not the level of service that we wish to provide to our customers.Since speaking with you, the issues you experienced...

with our production team have been resolved and your pending work has been scheduled accordingly. I hope that we have been able to fully address all of your concerns. If you've any further questions or concerns, please do not hesitate to contact me.Thank you,Jordan P[redacted]President