Lillo's Music

Revdex.com, 16102-100 Avenue,Edmonton, AlbertaT5P OL3ATTN: [redacted] Case # [redacted]Dear Mr. [redacted],On December 151 Ms. [redacted] came into our music store and purchased a [redacted] Ocean Drum that we had put on hold for her. We have very good lighting in our store and the details...

of the drum could easily be seen. The drum hadpreviously been on display so customers could try it out. Ms. [redacted] inspected the drum and was very happy with the purchase. She got an extra discount on this drum as it was on sale during our December Clearout Sale.We have a no refund policy in the store (see attached receipt). As Ms. [redacted] is unhappy with this purchase we would be willing to accept the return of the drum and giveher a credit on account for the value of her purchase ($85.05) which she can use towards the purchase of another drum or instrument. Thank you.Corinne L[redacted], Customer Relations

Complaint: [redacted]
I am rejecting this response because:The store was not well lit at all, I can go back in and provide pictures. [redacted]. When I was 'inspecting' the drum, the lady told me to stop or I would ruin it because they come tattered from manufacturer. The receipt states no refunds, however, they also sold a used drum as new.I have since purchased a new drum, and it's clean and not tattered. I showed the Lillo's drum to 2 different instrument stores and they both said it's been used heavily. Makes sense now that they didn't have the original drum box. I require a refund on a dishonest, shady sale.
Sincerely,
[redacted]