Linville Home Improvements

Re: [redacted] ***Dugan Landscaping was hired at this location to clean up an extremely overgrown yard and remove numerous biock planter boxes from a previous owner as the new property owner wanted more lawn space for his children and less plant maintenance and grade ground for new lawn.On July 6, we removed planted boxes, new lawn installation, removed plants and planted seed in planter areas(Front Landscape Bed)July 26, and 28th: (Backyard and Side Yard) Our Crew Boss on July 26th graded the backyard as we discussed with the customer on the estimate regarding to drainage and had almost finished when the following morning the homeowner wanted it re-graded to his liking even though our crew boss told him it might create water issuesHe stated that if there were any issues that he would handle these later(We have witnesses to this conversationThey finished the 2nd re-grading but later that day it rained steady into the night and into the next morning- {Total rain to inches.) The homeowner called into our office at lam to let us know that rain was coming into the window well and I went out that morning to discuss how we could create a small swaie along side of patio and mound up soil along side of home to help protect the basement of home to prevent future issues.Two weeks later we had another heavy rain and additional 'A inches of rain and the swales couldn't contain that much water.Mote: we have been in business for years and never had a complaint to the Revdex.comWe try to solve or rework any issue that may come upJust as I was meeting the owner on a Sat after the 1st incident and returned all phone callsIVIy employees are very experienced, two of these employees have years and the other employee has years in this tradeWe also have pictures of the grading before the owner changed it to his liking.Also, the owners left for a vacation the next day so their concerns on the basement were put on the backburner and when my insurance adjuster looked at the damage there were no fans or dehumidifiers in the basement to prevent further property damage.We feel that the owner made the decision to re-grade the property even though my manager at the site told him that this was not the correct decision we were trying to make this customer happyWe continued to work with them and now they are working with our insurance claims adjuster to correct the property damageAs of this day, we have not received any money for this job after sending two invoices to this customer

Re: [redacted]Dugan Landscaping was hired at this location to clean up an extremely overgrown yard and remove numerous biock planter boxes from a previous owner as the new property owner wanted more lawn space for his children and less plant maintenance and grade...

ground for new lawn.On July 6, 2017 we removed planted boxes, new lawn installation, removed plants and planted seed in planter areas. (Front Landscape Bed)July 26, 27 and 28th: (Backyard and Side Yard) Our Crew Boss on July 26th graded the backyard as we discussed with the customer on the estimate regarding to drainage and had almost finished when the following morning the homeowner wanted it re-graded to his liking even though our crew boss told him it might create water issues. He stated that if there were any issues that he would handle these later. (We have 3 witnesses to this conversation. They finished the 2nd re-grading but later that day it rained steady into the night and into the next morning- {Total rain 3 to 4 inches.) The homeowner called into our office at lam to let us know that rain was coming into the window well and I went out that morning to discuss how we could create a small swaie along side of patio and mound up soil along side of home to help protect the basement of home to prevent future issues.Two weeks later we had another heavy rain and additional 2 'A inches of rain and the swales couldn't contain that much water.Mote: we have been in business for 33 years and never had a complaint to the Revdex.com. We try to solve or rework any issue that may come up. Just as I was meeting the owner on a Sat after the 1st incident and returned all phone calls. IVIy employees are very experienced, two of these employees have 30 years and the other employee has 20 years in this trade. We also have pictures of the grading before the owner changed it to his liking.Also, the owners left for a vacation the next day so their concerns on the basement were put on the backburner and when my insurance adjuster looked at the damage there were no fans or dehumidifiers in the basement to prevent further property damage.We feel that the owner made the decision to re-grade the property even though my manager at the site told him that this was not the correct decision we were trying to make this customer happy. We continued to work with them and now they are working with our insurance claims adjuster to correct the property damage. As of this day, we have not received any money for this job after sending two invoices to this customer.