Liqui-Force SVC USA Inc.

This client booked us less than 1 month prior to her event date. 95% of our clients never even have any face to face contact with us until the day of their event. This client demanded multiple in-person consultations, far more than what we would normally do, but it was our intention to do what we...

could to meet her excessive needs.
 
Originally this client tried to tell us they only got 8 uplights. The photos provided to us proved that this was not true. The photos also showed only ½ of the room. The 6 uplights she wanted behind the head table would not have been visible. In our dealings with this complaint the client has changed her story multiple times. This client also indicated that her sister attempted to contact us the day after the event. This is untrue. Even if she had we would not have been able to discuss our contract with her sister. All of our clients are provided a phone number for the supervisor on the day of the event in case there are any issues that they cannot resolve with the DJ. This client did not attempt to contact us until 6 months after the event took place, nor did the client communicate any issues to the DJ during the event.
 
When I was contacted by the client (6 months after the event) I did in fact apologize. When this client came to my office to attempt to get her refund she was belligerently yelling, screaming, and exhibiting behavior that would be considered to be potentially threatening (posture, attitude, etc.) almost to the point that my staff felt her behavior was such that they were ready to contact the police. At one point she stated that she would refuse to leave the premises unless we gave her a full refund for the entire contract. We do note however, that her husband remained very calm and respectful. She was not.
 
 
Our contract shows the following ORIGINAL prices
4 hours of dance music                  $845
Head table uplighting                     $295
Monogram                                    ...⇄ $295
2 hours of Dinner music                $150
24 uplights                                    ...⇄ $1080
 
TOTAL PRICE      $2665
Discounts            $1575
Final Price            $1090
 
We gave this client a massive discount. They are asking for a full price refund on the monogram not the actual price, and far more than the actual charged price for the 6 uplights that were not placed. The $200 we offered reflects the ACTUAL price paid for the services.  As for us asking for a non-disparagement agreement, this is not uncommon in our industry and and we feel it is certainly not unreasonable especially when we are dealing with someone who is highly emotional and may try to further harm our business.
 
 
 
 
Jamie [redacted]
Manager
Midwest Sound- Indy location
317-429-9487
www.midwestsoundin.com