Again,
LCT does not produce the subject engine of complaint and never has produced the subject engine of complaint LCT has not sold and/or serviced subject engine of complaint
From the initial complaint (correct me if I am wrong), the engine in question is a There is a tremendous amount of quoted documentation associated with the complaint (i.eEmission Warranty Statement) and I know that documentation publishes a warranty period which is 2yrs per ***Part ** (emission regulations in effect during the [*** Emission Family] manufacturing periodAgain, LCT is not responsible for the decisions made by the repair shop and/or consumer outside of a warranty periodIf subject consumer is interested in a repower using an LCT, we can help
Ms***,
Warranty process is 2yrs from original purchase date
These are federal regulatory guidelines
If Mr*** can produce a legitimate sales receipt showing this snow blower to have been purchased within the last months, the engine would be covered under warranty
If it was purchased within the last months, the service center will need to file a warranty claim for reimbursement
The engine emission family (designated by year) is *** which means the engine was manufactured in
I’m very sorry Mr*** has experienced this situation
Couple of key points that should to be addressed regarding this complaint:
1. If an engine in question is within warranty period, the service center will file a claim through our service network and no charge will be due the consumer
a. Sales receipt from consumer will allow service center to know if the equipment is within warranty period2. If and engine is outside of the warranty period, typically a service center will contact the consumer and give them the repair cost associated so the decision can be made at that time
From the correspondence associated with this claim, it appears the service center took it upon themselves to make costly repairs to Mr*** engine without prior authorization. If prior authorization was given to proceed with repairs, this decision is the burden of the consumer authorizing repairs on a product outside of the warranty period see attached
Please let me know what you may need further from me
Again, if Mr*** would like to repower his machine with an LCT engine we can be of assistance.
Have a great
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I have determined that this does not resolve my complaint. ***refuses to take responsibility for the motorHere is the exact quote that I got from *** when I filed a Revdex.com complaint against ***
"As you mentioned the engine on the snowthrower was manufactured by***. *** did not open the engine up and change anything with the valves."
Moreover, per your public letter that is dated January 2013:
"Dear ***Power Dealer, This is a follcommunication to the letter from December regarding our new partnership with LCT engines based in *** ***, SCWe again, wish to thank you for your support during our transition from the ***Power brand, to the newly restored *** brandThrough this partnership, we will be providing technical and warranty support for LCT engines through all of you, the ***Power/*** dealer/distributor network."
http://www.lctusa.com/page.cfm?sp=news&n=Regards,
*** ***
%
Good morning Ms. [redacted]
Thank you for taking the time to talk to me on the phone regarding subject matter.
Per your...
guidance, I am sending this to you to inform Revdex.com that LCT [Liquid Combustion Technology, LLC] did not sell the product referenced in stated complaint [ID [redacted]]. I have attached a copy of the original claim for your reference/convenience.
LCT did acquire Intellectual Property rights of [redacted], however we have never produced and/or sold a product previously manufactured by [redacted].
The claim(s) made by [redacted] are inaccurate and untrue regarding LCT’s culpability in this matter.
I am very sorry that Mr. [redacted] is experiencing this situation, but there is nothing that I can do to help him. %3
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The question then becomes which party took ownership rights of the [redacted] brand (after [redacted] was purchased) because per my expert witness, this product was designed to fail. This was a defect that was present at the time of sale that, per the expert witness, takes years to manifest. Therefore, the warranty is no longer in question because products can still be subject to recalls even when they are outside of the warranty period. Take, for instance, the [redacted] recall on airbags for models that were produced 10 years ago. So, your mentioning that this engine was a 2007 design has absolutely no meaningful legal impact on the fact that it was a defective design. I have an audio recording of the expert witness. I am demanding to know the name of the company which now owns the [redacted] brand so that I can continue from there.
I do not appreciate your efforts to evade my simple questions.Regards,[redacted]
%
Again,
LCT does not produce the subject engine of complaint and never has produced the subject engine of complaint LCT has not sold and/or serviced subject engine of complaint
From the initial complaint (correct me if I am wrong), the engine in question is a There is a tremendous amount of quoted documentation associated with the complaint (i.eEmission Warranty Statement) and I know that documentation publishes a warranty period which is 2yrs per ***Part ** (emission regulations in effect during the [*** Emission Family] manufacturing periodAgain, LCT is not responsible for the decisions made by the repair shop and/or consumer outside of a warranty periodIf subject consumer is interested in a repower using an LCT, we can help
Ms***,
Warranty process is 2yrs from original purchase date
These are federal regulatory guidelines
If Mr*** can produce a legitimate sales receipt showing this snow blower to have been purchased within the last months, the engine would be covered under warranty
If it was purchased within the last months, the service center will need to file a warranty claim for reimbursement
The engine emission family (designated by year) is *** which means the engine was manufactured in
I’m very sorry Mr*** has experienced this situation
Couple of key points that should to be addressed regarding this complaint:
1. If an engine in question is within warranty period, the service center will file a claim through our service network and no charge will be due the consumer
a. Sales receipt from consumer will allow service center to know if the equipment is within warranty period2. If and engine is outside of the warranty period, typically a service center will contact the consumer and give them the repair cost associated so the decision can be made at that time
From the correspondence associated with this claim, it appears the service center took it upon themselves to make costly repairs to Mr*** engine without prior authorization. If prior authorization was given to proceed with repairs, this decision is the burden of the consumer authorizing repairs on a product outside of the warranty period see attached
Please let me know what you may need further from me
Again, if Mr*** would like to repower his machine with an LCT engine we can be of assistance.
Have a great
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I have determined that this does not resolve my complaint. ***refuses to take responsibility for the motorHere is the exact quote that I got from *** when I filed a Revdex.com complaint against ***
"As you mentioned the engine on the snowthrower was manufactured by***. *** did not open the engine up and change anything with the valves."
Moreover, per your public letter that is dated January 2013:
"Dear ***Power Dealer, This is a follcommunication to the letter from December regarding our new partnership with LCT engines based in *** ***, SCWe again, wish to thank you for your support during our transition from the ***Power brand, to the newly restored *** brandThrough this partnership, we will be providing technical and warranty support for LCT engines through all of you, the ***Power/*** dealer/distributor network."
http://www.lctusa.com/page.cfm?sp=news&n=Regards,
*** ***
%
Good morning Ms. [redacted]
Thank you for taking the time to talk to me on the phone regarding subject matter.
Per your...
guidance, I am sending this to you to inform Revdex.com that LCT [Liquid Combustion Technology, LLC] did not sell the product referenced in stated complaint [ID [redacted]]. I have attached a copy of the original claim for your reference/convenience.
LCT did acquire Intellectual Property rights of [redacted], however we have never produced and/or sold a product previously manufactured by [redacted].
The claim(s) made by [redacted] are inaccurate and untrue regarding LCT’s culpability in this matter.
I am very sorry that Mr. [redacted] is experiencing this situation, but there is nothing that I can do to help him. %3
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The question then becomes which party took ownership rights of the [redacted] brand (after [redacted] was purchased) because per my expert witness, this product was designed to fail. This was a defect that was present at the time of sale that, per the expert witness, takes years to manifest. Therefore, the warranty is no longer in question because products can still be subject to recalls even when they are outside of the warranty period. Take, for instance, the [redacted] recall on airbags for models that were produced 10 years ago. So, your mentioning that this engine was a 2007 design has absolutely no meaningful legal impact on the fact that it was a defective design. I have an audio recording of the expert witness. I am demanding to know the name of the company which now owns the [redacted] brand so that I can continue from there.
I do not appreciate your efforts to evade my simple questions.Regards,[redacted]
%