Local Motion

Contracted with moving company in 2019 to move and store my belongings (from home in WI) and eventually move them to new built home in MN. The move was completed in January 2020. When they arrived at my home, they proceeded to have to wrestle my belongings out of the tightly packed lockers and in the end approximately 90% of my belongings were damaged, chipped, scratched and missing parts. The men who moved the items into my home proceeded to chip and gouge the sheetrock and brand new wood rails and trim in the stairwells. Within the three or so hours they were there my home went from brand new to looking like I had lived there for years with damage to woodwork and walls. In addition, one of the workers decided to use my bathroom and felt it was appropriate to stand and pee in my bathroom with the door wide open which is what I unknowingly walked up on while moving through the house. I have filed numerous complaints with the company, had no less than 20 emails and phone conversations since then during which they continued to say they would handle it and resolve issue. I took time off of work to meet with two employees at my home to go over issues (only one of them showed). I filled out all of their paperwork and sent in the packet of documents and pictures only to be told they couldn't find them. So I had to resend again. Last I heard, I was asked what I would consider to take for monetary damages so they could avoid filing insurance. I responded over a month ago and again cannot get a response from the organization. I have had to spend ALOT of my time dealing with this and I still have nothing to show other than a house full of damaged furniture and walls. In addition, they did not return my piano which they have maintained within their warehouse this entire time. Employees were very rude during the move and complained the entire time about having to move my furniture!

Overcharged me and have been trying for over 6 weeks to get my money back. They don’t return phone calls or respond to numerous emails. This is no way to run a business and I hope people pay attention to all these bad reviews.

Our recent move with Local Motion was rife with poor service, unfulfilled promises, and a refusal to communicate to make things right.
During the estimate, we were assured that a crew experienced in disassembling and reassembling modular office cubicles would be assigned to our move. Several times before the move-out our salesperson reconfirmed this.
On move-out day, nobody on the crew knew anything about modular cubicles. Finally, after another hour-plus, someone arrived who took charge and disassembled the modular cubicle. We were charged for the moving crew’s “waiting-around-time” AND the time for the “expert” to come to disassemble the cubicle.
After the move we noticed and documented gouges and scratches on various pieces of furniture. Having spent the money to buy Local Motion’s “insurance” we filed a claim.
Our expectation was that, after the deductible, the furniture would be restored to its pre-move state. Local Motion’s repair vendor, Furniture Caretakers, arrived to assess the damage and offered not to restore the furniture, but to “paint” the gouges and scratches to match the color of the furniture. Finding this unacceptable, we were informed we could engage our own repair service, but they would cover no more than 30% of the cost determined by a professional furniture restorer.
Before Local Motion delivered items kept in storage to our new home, our salesperson assured us there will be someone on the crew who knew how to assemble modular office cubicles. Yet, nobody on the crew knew how to assemble the cubicle. After about 45 minutes (for which we were charged), they made a call to the office. The move-in crew then left. About an hour later an “expert” arrived to assemble the cubicle.
We were charged for all the time spent by the move-in crew along with a separate invoice to cover the time the “expert” spent assembling the cubicle.
After multiple attempts asking to discuss our concern and hoping to arrive at a reasonable resolution, I received this response from the Local Motion claims manager: “I apologize for the delay in response. I have spoken to the owner of the company, who scheduled the guy to come assemble your items. The second invoice was for the assembly guy that came out this was billable time. I apologize for any inconvenience.”

We have storage with them since 4/25/17 till 5/20/20.during the time they would double charge us many time. we have our stuff delivered to our new home on 5/20/20. when the container arrived one of our new Room and Board dresser got a big dent in the wood. they said they will send people out to fix it but till today nothing happen. then we were mossing a matching leather couch, 26 ft extension ladder, 10 ft step ladder. Cordless desalt Sawsel, Damage to the dresser and our antique Violin. We contacted them and talked to Tony and Bill the claims person they said they will look into it and will takes care of all that issued for us. we called back 20 times and never anybody returned a call to us . they have no problem taking money from us but when it comes to taking care of their mistakes they just ignored all the phone called. we just want them to takes care of their mistake and make this right.

Absolutely horrible! Damaged furniture. Unresponsive. Bait and switch pricing. We had to unpack our own moving truck.

I contracted Local Motion to move my furniture on 6/20/19. The movers damaged two dresser tops and I notified the sales person same day of the move. Local Motion contacted me on 6/21/19 regarding the damages and provided claim forms. I filed a claim on 7/3/19 and to date, I have not received reimbursement for the mutually agreed upon amount for the damages. I was told by the Claims Manager, that once I confirmed the claim amount via email, it would take approximately 30 days from him submitting the claim for processing. When I checked on the status on 9/24/19, I received a response from the Claims Manager on 9/25 stating that he missed my confirmation email and that he will close the claim and notify me once processed. I continued to followed up with the Claims Manager. On 10/30/19, the Claims Manager told me to contact the Financial Administrator for the status, of which I did and I never received a response from this person. I have subsequently followed up several times on the status with the Claims Manager and once with the sales person, in hopes that he may help. I have not heard from either one from these additional status checks. It has been over 5 months since I filed the claim. The delay for payment of damages and not responding to my email inquiries is unacceptable and I demand that Local Motion resolves this matter immediately. Thank you.

Tony *** offered to beat all competitors pricing, and gave me a quote that was indeed the lowest over the phone. It was a bait and switch con. First off he talked me out of moving on the 1st of the month because it was a Sunday and rates were higher with only two men. He said if I waited until the 2nd I would get three movers, it would be a much lesser rate, a cheaper winter rate, and it would go a lot quicker. The window I was given was anywhere from 11am-4pm. My landlord was not happy and charged me an extra $112. I contacted Tony to see if we could stick with Sunday the 1st with two movers and I got no reply. I contacted Tony again, and by the time he replied it was too late. My landlord wanted me out by noon, and the movers showed up at 2:30 because they were stopping to eat after another prior move. They started loading and the man in charge asked me if it would be okay for them to finish loading the truck by 3:30, then meet me at my new place at EIGHT PM so he could get home and then head to “class” at 6:00pm. He told me that he had missed this class multiple times and the heads at Local Motion kept mis-communicating how long he’d be working causing him to miss these classes. I was shocked he asked me this, and he has already mentioned that he was a military vet, so I was going to say ok, but was wondering what I was going to do for five hours with no home to go to, no belongings and my terrified cats were locked in a room at the empty new place. Thankfully, he decided that he was going to continue on with the move, but they were going to take a break. So I sat in a remaining armchair in my old apartment for 20 minutes, and text my friends and mom telling them what was going on. They warned me that they (Local Motion) was probably adding this to my time. They sure did. I provided them with bottled water, cokes and offered an ikea table which one guy accepted and a recliner. So about the move. They did not wrap anything including my new mattress and box spring which both now have dirty scuff marks, my new end table has scrapes, my new book shelf has scrapes and deep gouges on one side, a couple boxes were put on the truck upside down and the contents were dumped out, two glasses and a small vase were broken, the right door to my tv stand was broken (but I fixed it) and my brand new portable washer is broken! They broke off the lid then set it back on and did not tell me. The broken pieces are inside the actual machine. The machine doesn’t work now because sensors tell it the lid is open. The kicker is at the end the $545 Tony *** quoted went up to $900. I had put $50 down and paid an extra $112 to my landlord so that was one really expensive one bedroom apartment move! I asked for a total at the end and the lead mover told me he couldn’t give me an exact total. He gave me a rough number. Within seconds of them driving away I got receipts for the $900. I e-mailed Tony *** and sent him pictures of some of the damage as I found it while unpacking. He said he was going to have the service manager reply. Nobody responded.

This company helped me move into my new house back in May 2019. During that time not only were two pieces of furniture broken, but I was also charged way more for the entire move than I was quoted. I tried to resolve these issues with the business, but their customer service is horrible. I have continued to email back and forth with a Bill Whiteis that says he is handling my reimbursement for furniture damaged, but I still have never received my check. He gave me another person's email to address the issue and they are not responding to emails either. Not only am I upset about the service provided, but also with the customer service and speed of reimbursement, which so far I am STILL waiting for. Now, I am not getting any response to emails and it's getting ridiculous.

I would never recommend Local Motion to any one.

My pregnant wife and I were moving out of our townhome to a house 10 minutes away. She called Local Motion and spoke with Bill Apple. She explained we already moved most of the house but we still had maybe 40 small boxes and some larger furniture that needed to be moved. We were scheduled to have them come on a Friday.

On the day of the move Anthony showed up with his crew of two other people. I asked how he was doing and he said, “that remains to be seen.” He showed up and immediately asked where my wife was. He sounded annoyed when he spoke to my wife. He claimed the quote he had was to move 15 boxes and 15 pieces of furniture (he said the mattress was its own piece and the bed frame was another). He also said he had two other guys because his next job was a bigger and more important. However, he had three hours. At this point, I was not happy with his tone talking to my wife and suggested maybe we get a U-Haul if they don’t want to perform the job.

Earlier that day we had three movers from another great company named Clean Movers come and unload our POD. They did everything in 45 minutes. They were very personable and efficient. Everything that Local Motion was not. Based on this it seemed that Local Motion should be able to load our items, drive to our new house that was 10 minutes away, and unload it with time to spare. However he said he was only willing to move 15 pieces and 15 boxes basically in a “take it or leave it” fashion. It felt like he was bullying her.

My wife brought up the fact that the other movers up moved almost the same amount from our POD in about 45 minutes so they should be able to take the rest and move it within 3 hours. That’s when he said, “Well I’m not a professional timekeeper” in a very condescending tone. This is when I told Anthony and his crew that they needed to leave because I wasn’t going to allow them to talk to my wife like that.

I called Local Motion and spoke to a salesperson. I explained the experience we had with Anthony and the salesperson interrupted me to tell me Anthony was a great worker and had been there for 8 years. Basically, he was insinuating that I was wrong and my experience didn’t matter. I told him that I didn’t care about that and he may be a great person but he must be having a bad day.

I was then transferred to the moving coordinator that my wife had originally spoke to—Bill Apple. I explained the story again and he was more apologetic, but he said he was surprised to hear this because of Anthony’s tenure. He had offered to see if another crew could come out that day and offered to call me back. He never called back. Again, this was on a Friday.

The next day I called Local
Motion in the morning and no one was answering the phone. I left a message asking Bill Apple to call me back. He never called that day, Sunday, or Monday so we had to scramble and rent a U-Haul.

I called on Tuesday and spoke to Bill Apple and asked why he never called me back. He said it was because Anthony told him we were getting a U-Haul. I explained that he and I talked after that and he had said he was going to try and get a crew out to us. So again, I asked why he didn’t call us back and he said because no crew was available. He didn’t think that he needed to give us the courtesy to call us to tell us there was no crew available. He then said he could refund our deposit but had no explanation for not following up with us. I asked him to have his superior contact me but I’m not holding my breath.

This is a terrible company with terrible customer service and you should stay away.

I used this company to move from one house to a new house in 08/2018. Aside from the incredibly horrible service in general, they caused damage to a significant amount of my furniture. They sent someone out for some of the repairs and were to pay me for the remainder including a power drill/screwdriver case and bits one of their movers kept. This was for $130 per the contract and I have been told multiple times they were processing the check. I have multiple emails from one of their employees, Bill ***, who is their claims manager saying they are going to pay me. I have had to follow up by email and phone multiple times and yet, I still have not been paid.

Local Motion handled our move in November of 2018. During the process, their movers damaged two pieces of our furniture. We went through their claim process and agreed on a reimbursement amount. At that time, they said that we would receive a check within 30 days. However, almost a year later, after numerous inquires and them promising to issue the check (I have email record of all the correspondence), we still have not received the reimbursement.

We used LOCAL MOTION MOVING company out of Maple Grove for a move of an existing house - then STORED in VAULTS all of our furniture of a 4,000 sq. ft house in their storage facility for 13 MONTHS. We were charged $13,021.47 over the course of a year. During our final move into our new house we witnessed items coming out of storage vaults that were not WRAPPED in blankets and taped as we asked and DAMAGED furniure items! We submitted CLAIMS for the damaged items with NO RESPONSE. The customer service during the move was horrendous and after the move trying to contact them with NO RESPONSE. We had a missing Dining Table (which was found) but 7 additional items that either broke (not replaceable) or damaged and not usable ($16,000+ furniture that is damaged).
I have written them with this email below over 10 times with NO RESPONSE!!!!
This was not a 1 or 2 day simple move with Local Motion. We used LM to move 3 times in the last year with VAULTING all of our belongings for over 13 months.
• 1st MOVE OUT: (May 25, 2018) + STORED VAULTS paying $651 a month for over 13 months
• 2nd MOVE OUT: Excelsior Business (Oct 8, 2018) – ADDING to our VAULT STORAGE
• 3rd FINAL MOVE IN: (7-1-19)

I just pulled my charges on my VISA from Local Motion and we have been charged $13,021.47 that is A LOT of money on top of the loss of furniture that is damaged! ? I may be missing some fees as well. I honestly do not feel for the level of service we have received, the damage and loss of the furniture from damage we should be charged this amount. The furniture that is damaged. We put a lot of trust into using Local Motion to move our house inlcduing designer furniture to be moved with care and stored with care over a year! We asked that furniture was wrapped in blankets and taped and handled with care. This did not happen and we witnessed this as items being pulled out of the trucks, NOT wrapped, and we

We were quoted $7,949.00 for Packing, moving out, storage, and moving back in. We were charged over $12,000.00 with no receipts for the other portion. I called to work through with the company and was told it took longer than they thought it was. I received a phone quote, they did a site walk thru, and then they confirmed the quote was correct. On moving day they did not have to move a piano that was originally in the quote, a basketball hoop in the quote, or some bar stools that were part of the original quote. Items located in the lower garage were brought up to the top garage by myself prior to them arriving to help save them time. I spoke to Tony *** who originally provided the quote and was told I had to speak to Nate in the accounting department as he could not do anything. I spoke to Nate and that is when I was told it took longer than expected and they used more room than quoted. I asked to speak with the GM and was hung up on.

I hired Local Motion to do a move over two days; move out of my existing home on a Thursday, and into a new home on Friday. On Thursdays the movers showed up 2.5 hours late, and despite me voicing my concerns about needing two trucks, only one was sent. After taking twice as long to complete the move as quoted, the movers were unable to load the entire contents of the house, and a u-Haul had to be rented and loaded by myself and my husband. I received a call from a manager the next day promising he would make it right and work with me to refund the costs associated with the u-Haul and also refund some of the labor hours. The second day of the move also went well over the quoted time frame. After the move was completed, I did not receive an invoice and my credit card was billed nearly 50% more than the original quote. I have spent the last 3 weeks trying to get in touch with the manager I spoke to about refunding some of the costs, as well as the claims manager as some items were lost, and I am unable to get in touch with either of these individuals. I have asked the issue to be escalated or transferred to someone else, but have had no luck in doing so.

Unethical company. I was given a bid of $800-$900 for my move. They took a $50 deposit, so they had my credit card. I was billed just under $2,000. They charged me for a 3 man moving team instead of the 2 I got. I was told my furniture would be wrapped. My couch clearly was not wrapped as there is now a 10”x 10” grease stain on the back lower corner, a stain the moving ‘kids’ tried to hide by pushing my couch up against a wall to hide the stain. After I found the stain, I asked Local Motion why my couch hadn’t been wrapped and was told that each individual moving team decides what to wrap ... meaning if you get the F moving team they decide how to handle your furniture, there is no standard of care. I’d paid extra for an insurance policy, but insurance is based on weight not value. So when my 250 lb couch was destroyed I was reimbursed $3/1b, minus a $250 deductible. The couch was originally $5K. Moving is stressful, I should have read reviews for Local Motion, but did not. Their Yelp reviews reflect exactly the service I received.

On May 1, 2019, Local Motion moved us from our previous address in Vadnais Height to Cottage Grove, Mn. During the move, they damaged 2 corners leading to the lower level. These were pointed out to the lead mover who then took pictures. We have contacted the company several times and sent pictures without any resolution. The first two times we called, we were told they were working on it and we would get a decision shortly. After 6 weeks, I called and spoke with a Bill Whiteis and said that I would be filing a complaint with the Revdex.com if they continues to ignore us. I was given 2 options. They would come out and repair the damage or refund us $100 for damages. I chose the 2nd option. It has been 2 weeks since I called and we have not received a refund from them.

This company charges way more than they quote and are not reliably on-time. I was estimated that my move would cost around $450, but by the time I got the bill a day after my move, the bill was $800! Also, they told me the move would happen between 11am - 4pm. I called twice during the day because of no call and no show and they didn't get to my house until 6pm. Then, they weren't finished moving until 11:30pm. We wasted a whole day waiting around for them. The movers themselves were nice, but one thing did get broken and they lost a nut for my bed and weren't able to put it together. When I called to speak to someone about my bill they said they couldn't do anything about it and all times and prices are estimates. They told me I could file a damage report for the items that were broken, so I did that. It has been a month and I still have heard nothing back about my damaged items and what they are going to do about them. This company lacks customer service. Would not recommend.

We used this company a few years back and had a great experience so when we moved last month we decided naturally to use again. So disappointed this time! This crew did well the first day and suggested we tip. That was offputting but okay. While they were at my house the business office called about a security deposit. It felt like they didn't communicate at all. The second day of our move was ridiculous. They showed up 2 hours before agreed upon time. We were at our closing on the other side of the cities and had to get someone to open the garage and house for them. When we finally arrived home the guys were pissy towards us when we expressed frustration and blamed the business office. They wouldn't leave until we signed the form. We attempted to call Bill Apple who did not return our call. Three days later I get an email asking for a review and I responded we were not contacted back about our concerns. When he finally called back (4 days after our initial call) he responded that his men left early and we would get a $75 refund. Several weeks later we still haven't received it. I have reached out to be told that it takes quite a bit of time. Really??? They were able to charge us immediately but it takes over a month for a refund??? Ridiculous! We still haven't received it. In addition to that, our concerns about length of time and care of our stuff were dismissed by Bill. We filed claim on 6 items as well and haven't heard a word. I'm so disappointed. I normally don't write reviews but this was a stressful event and we still don't have it resolved!

You would be well advised to avoid this company at all cost..They are not punctual there employees will stand around with there hands in there pocket to the point of you having to tell them they are being paid to work not stand around, they will fill the truck half full and tell you they are out of room and need another truck, they employees are extremely rude, there was so many problems today I refused to pay them and told them to have thier owner call me and we would figure out what I was really going to pay them which is far less than the estimate they gave gave me .In our contract it said 30 pieces of furniture and 40 boxes 26 pieces of furniture some of which were nothing more than a small magazine holder were moved and not 1 single box... Avoid this company at all costs!!!!

Local Motion had completed our move into our new home on 1/24/19.
During the move, one of our walls was damaged. We also inspected our furniture and one desk was damaged. I submitted the applicable forms (worked with someone named Brian ***) over email. We settled on me getting a check for $220.00
This agreement was reached on 2/28/19.
I have since emailed them eight times (Brian ***, Bill ***, Bill ***) and also left voicemails. I have yet to receive any of the agreed to compensation for damages.