Lo's Auto Sales

Lo's Auto Sales Concerning Customer Compaint. Id:[redacted] In regards to [redacted] stated that the reason why she came to our dealership is because she heard good things about us . We sold her an 2004 Honda Accord on 09/04/15 for $5000 , 2500 down with no interest. We signed...

an contract the remaining balance buy here pay here biweekly payments due on every other fridays which she agreed to . On the first payment due date which was 09/18/15, she has not made her payment according to our contract , then on 10/02/15 she have not made her payment which was her second payment due , on saturdays which is the next day I called all the customers that missed they payment on friday and this usually not a big deal Just normal procedure , when I called her , she said why are you calling me its only one day late and I kindly tried to explain to her that its okay that if she cant make it on the contrated day to call and tell us went ? but her respond was I will get there when I get there and I don’t have to talk to you We have made efforts to communicate with her concerning her payments , we have not repot one car so far in 2015 , we deal with our customers on a proffessional levels at all times therefore I am very unaware of these false accusations thats being disclosed from [redacted]. Please be advised that my reason contacting her was strictly about her late payments and I am happilly married, we aware of the economy inflation and we do not have problem with her being late , just let us know went within a reasonable timing. Our goal is to exceed expectations of the customer by the quality of the vehicle and the service we perform. [redacted] I have supported document attached with this letter contract , her bragging on facebook about. getting all single and throw it on my face next time she make a. payment ect ..I have been in business 15 years total and 3 years with. Lo's Auto sales as an car salesperson/owner „ I have an strong customer relationships base on service , support and follow-though. please be advise that its not an service matter as she fasly stated . its not fair to an small business/tax payer like me to get publicis on an false stetement, her closure says it all as she stated that she want an gift card on store credit. if she have hard time making payment on Friday I can work with her.thank you

Business stated customer purchased the car As-is.  She then took the car to a different dealership who offered a different car for the same money.  Customer came back and wanted to return the car and her down payment monies back stating that she looked up the car on the internet and...

learned it had the potential of issues in the future.  The customer should have researched the car prior to making the purchase.  In a good will gesture, the monies have been refunded and the car was returned.