Louisville Bankruptcy Solutions

Ms [redacted] retained our firm on November 3, by paying us $ We set up a payment arrangement to have the rest of it paid by January 1, As per the retainer agreement, which is attached, the first $she pays the the firm is non-refundable and covers the first month of pre-filing representation In addition, if someone decides not to file, another $is non-refundable for each month of pre-filing representation beginning days after the retainer is signedMs [redacted] got her full fee paid on March 3rd For her case, we needed months of all bank statements for any accounts that have been opened within the past six months; months of her most recent pay stubs; a car title; a deed; a mortgage; and for her to complete an online course We spent hours and hours communication and meeting in person with Ms [redacted] throughout the course of our representation She showed up to our office several times without an appointment wanting to meet with her lawyer Although she was not able to meet with a lawyer during these unscheduled visits, she was able to meet with a non-lawyer I most recently spoke on the phone with Ms [redacted] on March 26, She expressed her exasperation about trying to get all of the documents we need so I suggested she come into our office and we can help her get them The most recent time she was in our office on Monday, she met with our office manager, [redacted] ***, for almost two hours pulling bank statements off of the internet, talking to her, and talking to a bank representative that closed her account about how Ms [redacted] can get bank statements by walking into the bank and asking for them I believe the only thing we needed were four months of bank statements and some pay stubs Ms [redacted] left our office on Monday after meeting with us to go to her bank and then came back in 10-minutes and demanded a refund and sent me an email about it I sent her an email stating it was non-refundable but if she wanted to file, she was paid in full and we were happy to get her case filed She responded by email stating that she will get a refund and expressed her belief that [redacted] had logged into my email account and sent her an email trying to make it look like I had sent it This was not true [redacted] has her own email address I sent her another email stating that although she is not legally entitled to any refund, I would give her something back as a courtesy if she was having financial hardships Then she filed this complaint As per her retainer agreement, $was non-refundable upon signing the retainer agreement On December 3, another $became non-refundable On January 3rd, another $ On February 3rd, another $ On March 3, another $ This totals $1, We only charged her $for our legal services, and she had also paid us $for the court's filing fee We base or fee on a sliding scale, anywhere from $to $plus the court's filing fee of $335, unless we are doing a case pro-bono We charged her the lowest fee on the sliding scaleAs of March 3, 2016, everything she had paid us was non-refundable If we had not spend so much time representing her we would have refunded any unearned fee, even though the retainer states it is non-refundable We have done this many times in the past for various people However, several people in our office have diligently been in communication with Ms [redacted] , managing the documents she sent us, and meeting with her in person for unscheduled appointments Our representation of Ms [redacted] has taken has taken hours and hours of our office's time Despite all of this, I offered to talk to her about a partial refund Instead of calling me or emailing me about it she filed this unfounded complaint Also, I do not believe we lost any of her files She blasted me and my staff's emails with dozens and dozens of blurry cell phone pictures which were unusable and she thought she sent us several documents that she either sent to us in an illegible form or did not give them to us at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] O love you Revdex.com, Here is the proof that there was never a dead line to when I was to pay. They Are liers. And I will see them in SMall Claims Court. And just in case the sensitive info is not for public review. what the retainer letter says is that there is no deadline N/A. I am going to court and ask for money for my time and effort I placed for my case and I am mailing this information to the Bankruptcy courts and The Attorney General office. NOW    PS also enclosed is a letter from [redacted], asking for three items only. I have evry correspondence I had with them .including the certificate from the credit counseling. Thank you again Revdex.com this is the fastest work you have ever perform for me. Oh, And I am coping all of this paper for the court. [redacted]

Ms. [redacted] retained our firm on November 3, 2015 by paying us $46.  We set up a payment arrangement to have the rest of it paid by January 1, 2016.  As per the retainer agreement, which is attached, the first $250 she pays the the firm is non-refundable and covers the first month of...

pre-filing representation.  In addition, if someone decides not to file, another $200 is non-refundable for each month of pre-filing representation beginning 30 days after the retainer is signed. Ms. [redacted] got her full fee paid on March 3rd.  For her case, we needed 6 months of all bank statements for any accounts that have been opened within the past six months; 6 months of her most recent pay stubs; a car title; a deed; a mortgage; and for her to complete an online course.   We spent hours and hours communication and meeting in person with Ms. [redacted] throughout the course of our representation.  She showed up to our office several times without an appointment wanting to meet with her lawyer.  Although she was not able to meet with a lawyer during these unscheduled visits, she was able to meet with a non-lawyer.    I most recently spoke on the phone with Ms. [redacted] on March 26, 2016.  She expressed her exasperation about trying to get all of the documents we need so I suggested she come into our office and we can help her get them.  The most recent time she was in our office on Monday, she met with our office manager, [redacted], for almost two hours pulling bank statements off of the internet, talking to her, and talking to a bank representative that closed her account about how Ms. [redacted] can get bank statements by walking into the bank and asking for them.  I believe the only thing we needed were four months of bank statements and some pay stubs.  Ms. [redacted] left our office on Monday after meeting with us to go to her bank and then came back in 10-15 minutes and demanded a refund and sent me an email about it.  I sent her an email stating it was non-refundable but if she wanted to file, she was paid in full and we were happy to get her case filed.  She responded by email stating that she will get a refund and expressed her belief that [redacted] had logged into my email account and sent her an email trying to make it look like I had sent it.  This was not true.  [redacted] has her own email address.  I sent her another email stating that although she is not legally entitled to any refund, I would give her something back as a courtesy if she was having financial hardships.    Then she filed this complaint.  As per her retainer agreement, $250 was non-refundable upon signing the retainer agreement.  On December 3, 2015 another $200 became non-refundable.  On January 3rd, another $200.  On February 3rd, another $200.  On March 3, another $200.  This totals $1,050.  We only charged her $500 for our legal services, and she had also paid us $335 for the court's filing fee.  We base or fee on a sliding scale, anywhere from $500 to $1000 plus the court's filing fee of $335, unless we are doing a case pro-bono.  We charged her the lowest fee on the sliding scale. As of March 3, 2016, everything she had paid us was non-refundable.  If we had not spend so much time representing her we would have refunded any unearned fee, even though the retainer states it is non-refundable.  We have done this many times in the past for various people.  However, several people in our office have diligently been in communication with Ms. [redacted], managing the documents she sent us, and meeting with her in person for unscheduled appointments.  Our representation of Ms. [redacted] has taken has taken hours and hours of our office's time.  Despite all of this, I offered to talk to her about a partial refund.  Instead of calling me or emailing me about it she filed this unfounded complaint.  Also, I do not believe we lost any of her files.  She blasted me and my staff's emails with dozens and dozens of blurry cell phone pictures which were unusable and she thought she sent us several documents that she either sent to us in an illegible form or did not give them to us at all.