Lunexshop

Hi Revdex.com, This customer have agreed to our method of refunding by his bank bank accountThe customer have sent in his bank account for LunexShop to deposit his refund back into his account of the full amount of the orderHe is satisfied with this method of refundingThanks

HI Revdex.com, We have sent this customer her refund already please see attachment of the image of the Money order and the USPS tracking receiptThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
Thank you so much for your helpI received my refund??
Regards,
*** ***

HI Revdex.com,We are currently getting our funds together so we can refund this customerAt this moment right now we will be able to refund them next Friday 03/20/so we will send the customer proof of the USPS tracking and the image of the Full Refund Money order

HI Revdex.com,
Sorry for this delay on reply but we are trying to get our funds together so we can refund this customer we will keep you updated when we refund this customer

HI Revdex.com,
We have refunded this customer already. Please check the attachment for the image of the refund Money order and the USPS tracking number.

From: [redacted]
font-size: 12.7272720336914px; font-family: arial, sans-serif;"> <[redacted]>Date: Mon, Feb 23, 2015 at 11:16 AMSubject: FW: Lunex ShopTo: "[redacted]" <[redacted]>, "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>
Forwarding this to the BB Bureau.   (see latest note from LunexShop below)
 
This is the response from the Lunex Shop – I still have received no Phone and No (full) Refund to this point.
Please add this to the Report #[redacted]
 
 
From: Lunex Shop [mailto:[redacted]] Sent: Friday, February 20, 2015 7:01 PMTo: [redacted]Subject: Re: Lunex Shop
 
HI [redacted],
 
We are very sorry for your refund request. At this time we have refunded your order and sent you a money order. Please advise us if you have any other question. Please do allow 30 business days for the mail to be delivered to your address.
 
 
Thank you for contacting us. Please do not hesitate if you have any further questions or concerns.
If you haven't already, please check out our Cash Back Reward program! Earn as much as $1,500 on each order! 
 
Lunexshop.com
 
On Wed, Feb 18, 2015 at 4:28 PM, [redacted] <[redacted]> wrote:
[redacted] (LunexShop representative),
 
This is [redacted].  I am still waiting for my refund.
I am guessing that everyone else is still waiting as well.
 
Let see how honest you are.  Here is the new note found on your website.
 
-[redacted]
 
 
------------------------------------------------------------
Order ID [redacted]  (still waiting for refund)
 
NEW – LunexShop Note on their Website:
 
[redacted]
 
Due to a few complications we have faced unexpectedly. We have decided to close shop and refund everyone that has not receive their orders yet. Please email us your order id and we will get back to you within 24-72 hours. Please send all emails to: [redacted] or mail at: PO BOX 5942, Garden Grove, CA 92846-5942

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[So far I received about $210 out of the total $750 refund.  There's still $500+ outstanding.  Refund money trickles in daily in small amounts.  I had no choice but to use their method of refund which is opening multiple accounts to receive these less than $1 transfer transactions each day.  It was a lot of hassle to open all the accounts and according to this speed, it'll take another month for me to receive my full refund.  Anything can still go wrong until then so I'm keeping the case open until I receive all my money back.  Thanks for your help.]
Regards,[redacted]

Hi Revdex.com,
This customer have agreed to our method of refunding by his bank bank account. The customer have sent in his bank account for LunexShop to deposit his refund back into his account of the full amount of the order. He is satisfied with this method of...

refunding.
Thanks

HI Revdex.com,
We have sent this customer her refund already please see attachment of the image of the Money order and the USPS tracking receipt.
Thanks

Review: Lunex Shop sells cell phones online. They guaranteed delivery within 10 days otherwise customer receives a refund. I paid for my order but never received the product. I later requested for refund and they promised refund within 10 business days but again failed to send me the money back. They only provide refund over bank account transfer and so far has only sent 6 transactions, each under $1, with a total of $3.70 out of a full refund in the amount of $749.46. Their customer service over the phone does not answer any question about the refund process and referred me to their "Refund Department" which doesn't have a phone number and can only be contacted via email. The email response they provided on the refund status says "You should be getting weekly deposit amount until your FULL Refund amount is met." I've requested them to send the full amount in one transaction but they never responded directly to my request.Desired Settlement: Full refund in one transaction in the amount of $749.46 within a week.

Business

Response:

Hi Revdex.com,

Review: Ordered a cellphone which cost $449.76. They said the phone would be delivered within 10 days of check being cleared. Check was cleared on 12/26/14. Its now 2/2/15 and still no phone or money back. When I talk to them on the phone (guy named [redacted]). He says to be patient that the money will be put back into my account and because they did not deliver within the 10 day guarantee... the phone will still be shipped for free.Obviously they are playing me and trying to delay as long as they can so they can close down the website and steal everyone's money... at least this is what it feels like.One other Note: They have put about 50 deposits into my account.. for a total amount of about $24 dollars. Feels like they are trying to buy time.Desired Settlement: Very least... I want my money back. I would love to hold them to their promised guarantee to send the phone for free.But I would be satisfied to just get my money back.

Consumer

Response:

From: [redacted] <[redacted]>Date: Mon, Feb 23, 2015 at 11:16 AMSubject: FW: Lunex ShopTo: "[redacted]" <[redacted]>, "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>Forwarding this to the BB Bureau. (see latest note from LunexShop below) This is the response from the Lunex Shop – I still have received no Phone and No (full) Refund to this point.Please add this to the Report #[redacted] From: Lunex Shop [mailto:[redacted]] Sent: Friday, February 20, 2015 7:01 PMTo: [redacted]Subject: Re: Lunex Shop HI [redacted],

Review: I purchased cell phone since November 2014. They said I supposed to receive before thanks giving day. I called them they said I will after Christmas but never received my cell phone which cost more than 1800 dollars and I paid by check. They I asked them about refund now they send .10 penny, .28 penny like this amount but they said it will grow gradually but never grow. Please handle my complain and help to get my money.

thanks [redacted]Desired Settlement: I want they will deposit my money as early as they can.

Business

Response:

HI Revdex.com,We are currently getting our funds together so we can refund this customer. At this moment right now we will be able to refund them next Friday 03/20/2015 so we will send the customer proof of the USPS tracking and the image of the Full Refund Money order.

Review: I bought a phone on line .Received the invoice. My order ID:[redacted] name:[redacted] .I order 3 iPhone 6 plus and 1 iPhone 6 total :2099.03 I sent Lunexshop a check for 2099.03 on 4/1/2015.delivery shipping 10 day free,I waiting about 17days .I do not have my phone yet.I did not receive the phone after the 10 business days I was told .I ask for a refund Lunexshop refund my account too much times test ,all in increments less than $1 my actual refund shoud be 2099.03 As of today ,I do not have my money yet .Call them always push to take off .I think Lunexshop is defrauded.Desired Settlement: I want Lunexshop to get the money back to my account and give me a reason .refund should be 2099.03 As soon as possible

Business

Response:

HI Revdex.com,

Review: Hello ThereI ordered iphone online and the payment policy is check or money order. So I mailed a check with the amount of $449.76 and been cashed but never received the item neither the refund.I'm having problem please help this person is answering the phone very calmly and promising the refund but is not giving the refund nor shipping the iphone.Thanks

Product_Or_Service: cellphone

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back so I can go and buy the iphone from different store for my daughter as I promised if she brings good grades at school.

Business

Response:

HI Revdex.com,