M. Holland & Sons Construction Company, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Robert R***

In the modern world , your online system doesn't work I have tried many times and it still gives me errorI cannot call your bank during working hours because it is my working hours as wellPlease refund me ten moeny, I will see if I can find time to callMeanwhile fix your website rather than putting blame on customers and charging feesIf this is the service , I will rather close this account

Revdex.com:You can close my complaint
Regards,
*** ***

The Lawyer faxed over the death certificate with the account number plus you can lookup on line her death certificateI called several times and was rebuffedThis is nothing more than to prevent a negative review on Revdex.com.Really? for $you need to waste communication and try to say to protect itself without doing anything plus it took a very long time even to respond

August 19,
Revdex.com
E Missouri Ave
Phoenix, AZ
Reference:
Revdex.com Case #***
To Whom It May Concern:
Thank you for the
opportunity to respond to the complaint filed by ***
***
On August 8, 2016, we
contacted Ms*** by phone in attempt to resolve her concernDuring our
conversation we offered to send a new debit card via priority 3-day mail at no
charge to Ms***, to which she declinedWe also extended the offer to
send the new debit card via standard mail delivery, which was also declined by
Ms***
Ms*** requested
we modify her mailing address to her place of employmentWe informed her in
order to complete her request we will require her to submit the change of address
in writing to us, specifying the alternate or new address she would like the
card mailed toThis request may be faxed or mailed to usMs*** was
not willing to complete this step to add an alternate mailing address for her
new debit card
In addition, we offered
to send Ms*** a cashier’s check for the amount of funds she needed from
her accountThis was an option she declined
We provided reasonable
alternatives to meet her request, all of which she declinedWe are awaiting
further instructions from Ms*** on how she would like to proceed
If you would like to
discuss this matter further, please contact me directly at ###-###-####
Sincerely,
Monique P***
Director, Member Care
Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have read the findings from Arizona State CU and accept its outcome I wish no further action, and thank the Revdex.com for its assistance
Regards,
*** ***

August 19,
Revdex.com
E Missouri Ave
Phoenix, AZ
Reference:
Revdex.com Case #***
To Whom It May Concern:
Thank you for the
opportunity to respond to the complaint filed by ***
***
On August 8, 2016, we
contacted Ms*** by phone in attempt to resolve her concernDuring our
conversation we offered to send a new debit card via priority 3-day mail at no
charge to Ms***, to which she declinedWe also extended the offer to
send the new debit card via standard mail delivery, which was also declined by
Ms***
Ms*** requested
we modify her mailing address to her place of employmentWe informed her in
order to complete her request we will require her to submit the change of address
in writing to us, specifying the alternate or new address she would like the
card mailed toThis request may be faxed or mailed to usMs*** was
not willing to complete this step to add an alternate mailing address for her
new debit card
In addition, we offered
to send Ms*** a cashier’s check for the amount of funds she needed from
her accountThis was an option she declined
We provided reasonable
alternatives to meet her request, all of which she declinedWe are awaiting
further instructions from Ms*** on how she would like to proceed
If you would like to
discuss this matter further, please contact me directly at ###-###-####
Sincerely,
Monique P***
Director, Member Care
Center

February 24,
Revdex.com
N12th St
Phoenix, AZ 85014-
Re: Revdex.com Case ***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by *** *** ***
We have conducted an
internal investigation of *** ***’s visit on
February 11, at our Monroe Branch locationAfter reviewing the video
surveillance footage captured during Ms*** visit, we believe the
contents in dispute exited the drive-thru container tube in the area located
between the driver seat and center console of her vehicle
We have been in contact with Ms*** and have issued a replacement
debit card to herWe also offered to cover the cost associated with obtaining
a replacement driver’s license, to which she declined
If there are further questions regarding this complaint, please feel
free to contact me at *** ***
Sincerely,
Monique P***
Director, Member Care Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Robert R***

June 13,
Revdex.com
E Missouri Ave
Phoenix, AZ
Reference:
Revdex.com Case #***
To Whom It May Concern:
Thank you for the
opportunity to respond to the complaint filed by *** *** *** ***
As a member of OneAZ
Credit Union, it is the responsibility of our members to notify the Credit
Union upon a change of addressThe Credit Union is only required to attempt to
communicate with members at the most recent address they have provided to the
Credit UnionThe Credit Union will accept notices of a change in address from
members to the Credit Union only if provided in writing, in person, by
telephone, by Online Banking service, or secure messaging
In review of Mr***’s
account he received a courtesy refund on 11/2/for a Bad Address Fee he incurred
at that timeOn 5/31/Mr*** has incurred an additional Bad Address Fee
because of him not providing the Credit Union with his current addressThe fee
will not be refunded
At this time, the Credit
Union does not have a current address on file for Mr***We encourage him
to contact us using the methods described above so we may update his records
accordingly
Enclosed you will find a
copy of OneAZ Credit Union’s Membership and Account Agreement, which outlines
the member’s responsibilities and methods of communication with the Credit
Union
If you would like to
discuss this matter further, please contact me directly at *** ***
Sincerely,
Monique P***
Director, Member Care
Center
Enclosure

Revdex.com:You can close my complaint
Regards,
*** ***

February 17,
Revdex.com
N12th St
Phoenix, AZ 85014-
Re: Revdex.com Case ***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by *** ***
Based on the information
provided by Mr*** in his complaint, to
take advantage of the discounted balance transfer offered by *** *** *** the
transaction would have to be initiated with *** *** ***k
Mr*** visited our branch on January 4, 2016, to transfer the
outstanding balance of his *** *** *** *** credit card to his new
*** *** ***k credit cardWe have reviewed the transaction and confirm that
it was processed correctly in accordance with our proceduresAs a result, we
will not issue compensation as requested by Mr***
If there are further questions regarding this complaint, please feel
free to contact me at *** ***
***
Monique P***
Director, Member Care Center

September 29,
Revdex.com
E Missouri Ave
Phoenix, AZ
Reference:
Revdex.com Case #***
To Whom It May Concern:
Thank you for the
opportunity to respond to the complaint filed by ***
***
Mr*** was contacted
on September 29, regarding his recent service experience at our Pinnacle
Peak BranchAfter speaking with Mr*** and addressing his concern, we
consider the matter closed
If you would like to
discuss this matter further, please contact me directly at (*** ***
Sincerely,
Monique P***
Director, Member Care
Center

Reference: Revdex.com Case #***
To Whom It May Concern:Thank you for the opportunity to respond to the complaint filed by *** ***We can confirm that we have not received prior notification of Julie’s passing, nor do we have acopy of the Death Certificate on fileAttempts to reach MrPaul by
phone have beenunsuccessful, as the phone number we have on file in our records (which is the same numberhe provided on his Revdex.com Complaint) is no longer in serviceOur records indicate that *** is a joint owner on the account with *** ** ***As a jointowner he may request to close his account at any time, without a death certificate beingrequired.To close his account, *** may submit his request in writing to the address above or by fax to(602) 322-“Attention: Support Services” with the following information:? Account Number? Mailing Address? SignatureUpon receipt of this information, we will process his request and mail the remaining funds viacashier’s check to his mailing address.Prior to her passing, Julie enrolled in Accidental Death & Dismemberment Insurance for which aquarterly premium of $was charged to her accountTo cancel this coverage, *** shouldcontact the insurance provider, Minnesota Life at *** ***If you would like to discuss this matter further, please contact me directly at *** ***Sincerely,Monique P***Director, Member Care Center

October 2,
Revdex.com
N12th St
Phoenix, AZ 85014-
Re: Revdex.com Case #***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by Robert
R*** regarding his credit card
account.MrR***’s credit card account was in a delinquent status when he
contacted us by phone on September 2, He informed us that he was not able
to meet his repayment obligations with us and was seeking payment assistance from
a third partyA hold was placed on the funds in MrR***’s account at that
time as a result of the loan delinquency.We received additional information about the third party MrR***
is working with to assist him with the repayment of his loans with usAs of
September 4, the hold was removed from the funds in MrR***’s
accountWe are continuing to work with MrR*** to regarding his
delinquency, however, recent attempts to reach him by phone have not been
responded to
If you have any further questions, please feel free to contact me at
###-###-####
Sincerely,
Monique P***
Director, Member Care Center

February 17,
Revdex.com
N12th St
Phoenix, AZ 85014-
Re: Revdex.com Case ***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by *** ***
Based on the information
provided by Mr*** in his complaint, to
take advantage of the discounted balance transfer offered by *** *** *** the
transaction would have to be initiated with *** *** ***k
Mr*** visited our branch on January 4, 2016, to transfer the
outstanding balance of his *** *** *** *** credit card to his new
*** *** ***k credit cardWe have reviewed the transaction and confirm that
it was processed correctly in accordance with our proceduresAs a result, we
will not issue compensation as requested by Mr***
If there are further questions regarding this complaint, please feel
free to contact me at *** ***
***
Monique P***
Director, Member Care Center

October 19,
Revdex.com
N12th St
Phoenix, AZ 85014-
Re: Revdex.com Case #***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by Loretta
K*** regarding her
recent loan experience
MrsK*** has been working with our *** *** *** *** *** *** to resolve her concern as described in the complaintWe acknowledge
that incorrect information was provided to MrsK*** regarding our Home
Equity Line of Credit (HELOC) minimum payment requirement
After speaking with MrsK*** further regarding her financial needs,
we offered a different loan product that would more adequately meet her needsThis
new loan will have a fixed rate for the term of the loan and meet her desired
payment requirement
We have informed MrsK*** to allow up to three weeks for the
processing of her new loanDuring this time, we are working closely with Mrs
K*** to provide her updates on the status the new loan
We apologize for the inconvenience we have caused our memberAs a valued member of Arizona State Credit
Union, we look forward to continuing to work with MrsK*** to meet her
future financial needsIf you have any
further questions, please feel free to contact me at ***
Sincerely,
Monique P***
Director, Member Care Center

September 29,
?
?
Revdex.com
E Missouri Ave
Phoenix, AZ
?
Reference:
Revdex.com Case #***
?
To Whom It May Concern:
?
Thank you for the
opportunity to respond to the complaint filed by ***
***
?
Mr*** was contacted
on September 29, regarding his recent service experience at our Pinnacle
Peak BranchAfter speaking with Mr*** and addressing his concern, we
consider the matter closed
?
If you would like to
discuss this matter further, please contact me directly at (*** ***
?
Sincerely,
?
?
Monique P***
Director, Member Care
Center

Reference: Revdex.com Case #***
To Whom It May Concern:Thank you for the opportunity to respond to the complaint filed by *** ***We can confirm that we have not received prior notification of Julie’s passing, nor do we have acopy of the Death Certificate on fileAttempts to reach MrPaul by
phone have beenunsuccessful, as the phone number we have on file in our records (which is the same numberhe provided on his Revdex.com Complaint) is no longer in serviceOur records indicate that *** is a joint owner on the account with *** ** ***As a jointowner he may request to close his account at any time, without a death certificate beingrequired.To close his account, *** may submit his request in writing to the address above or by fax to(602) 322-“Attention: Support Services” with the following information:? Account Number? Mailing Address? SignatureUpon receipt of this information, we will process his request and mail the remaining funds viacashier’s check to his mailing address.Prior to her passing, Julie enrolled in Accidental Death & Dismemberment Insurance for which aquarterly premium of $was charged to her accountTo cancel this coverage, *** shouldcontact the insurance provider, Minnesota Life at *** ***If you would like to discuss this matter further, please contact me directly at *** ***Sincerely,Monique P***Director, Member Care Center

October 2, 2015
 
Revdex.com
4428 N. 12th St.
Phoenix, AZ 85014-4585
 
Re: Revdex.com Case #[redacted]
 
To Whom It May Concern:
 
Thank you for the opportunity to respond to the complaint filed by Robert
R[redacted] regarding his credit card...

account.Mr. R[redacted]’s credit card account was in a delinquent status when he
contacted us by phone on September 2, 2015. He informed us that he was not able
to meet his repayment obligations with us and was seeking payment assistance from
a third party. A hold was placed on the funds in Mr. R[redacted]’s account at that
time as a result of the loan delinquency.We received additional information about the third party Mr. R[redacted]
is working with to assist him with the repayment of his loans with us. As of
September 4, 2015 the hold was removed from the funds in Mr. R[redacted]’s
account. We are continuing to work with Mr. R[redacted] to regarding his
delinquency, however, recent attempts to reach him by phone have not been
responded to.
 
If you have any further questions, please feel free to contact me at
###-###-####.
 
Sincerely,
 
Monique P[redacted]
Director, Member Care Center