M & S General Contractor, Inc

Dear *** ***, We have not received the attachment from *** *** regarding her complaintWe also reject *** ***'s complaint because we completed our job as detailed in the contract, and she does not have any evidence that it was our company who caused any damages*** *** is basing her complaint off her assumptions, and we also have picture documentation of the issue she is speaking of that does not yield any indication that it is our company's doingFurthermore, we would like to advise *** *** to reread our previous response as shown below.Thank you for your attention on this matter.Best regards, M & S General Contractor, inc

[redacted]
Attachments9:52 PM (13 hours ago)
to me 
Hi [redacted]
I checked online in my record and I do not see any action taken and also do not see where my response was uploaded. What is the status of my case? Please call me. as you recall my case was incorrectly closed and I talked to you to get it reopened to finalize any action necessary. 
Thank you
[redacted] 
301-525-8783
 
 
 
From: [redacted] [mailto:[redacted]] 
Sent: Tuesday, July 22, 2014 9:38 AM
To: [redacted], [redacted]
Subject: Fwd: Response to Contractor
 
Recieved your e-mail. sent on to company. complaint ID # [redacted] is open.
 
Sincerely
 
[redacted]
---------- Forwarded message ----------
From: [redacted], [redacted] <[redacted].[redacted]>
Date: Tue, Jul 22, 2014 at 8:59 AM
Subject: Response to Contractor
To: "[redacted]>

---------- Forwarded message ----------From: [redacted]Date: Thu, Sep 25, 2014 at 2:41 PMSubject: Re: Case # [redacted] (Re: [redacted] Link)To: [redacted] <[redacted]>
[redacted],
 
Thank you for providing the contract, at this time the back and forth is not bringing the parties any closer to resolution.  I would like to recommend mediation in accordance with the contract you provided.  Our fee is $150 per party and can usually be scheduled within 10 days.  I believe we discussed this, particularly as it relates to submitting a claim to [redacted] and that their mediation/arbitration services were free of charge.
 
Please let me know if you are interested so I may contact the business in regards to a mediation.
 
Best,
 
? Mediation Overview
?
On Thu, Sep 11, 2014 at 1:50 PM, m [redacted]> wrote:
Hi [redacted],
I sent you the actual contracto signed with M&S Contractors.  Since I don't have access to the file anymore, how do I respond?
Thanks
[redacted]###-###-####--------------------------------------------
On Wed, 9/10/14, m [redacted] <[redacted]> wrote:
 Subject: Case # [redacted] (Re: [redacted] Link)
 To: "[redacted]" <[redacted]>
 Date: Wednesday, September 10, 2014, 12:59 PM
 Hi [redacted],
 Per our conversation yesterday, attached is my contract
 signed with M&S Contractor. 
 I do not agree with his last comments (response).  This
 whole process with M&S Contractor has been a
 fiasco.  Sad for the consumers that hire these people.
 Please let me know what the next step is in this whole
 process.
 Thanks
 [redacted]
 ###-###-####
 --------------------------------------------
 On Tue, 9/9/14, [redacted] <[redacted]>
 wrote:
  Subject: [redacted]
  To: [redacted]
  Date: Tuesday, September 9, 2014, 2:39 PM
  Per our
  conversation here is the link to the Maryland Home
  Improvement Commission
  [redacted]
  --
  [redacted], Director of
  Operations 
  RevDex.com 
  serving Metro Washington DC and
  Eastern Pennsylvania 
  1411 K
  Street NW, 10th Floor 
  Washington, DC
  20005 
  p: ###-###-####
  f: ###-###-#### 
  Email: a[redacted]@myRevdex.com.org 
  Revdex.com.org, Start with
  Trust®
 
--

Dear Revdex.com,
We have reviewed the complaint, and would like to state how we resolved all of the issues the client has stated. The homeowner appears to have misunderstood the terms of our contract. It was signed for labor only. I have attached a copy of of our contract,...

which states that the homeowner is to provide all materials related to the completion of this project.1)The homeowner was billed for materials, because she did not provide them. Therefore, we went out of our way to purchase the supplies on the homeowner's behalf, and asked for reimbursement. We have given the homeowner all receipts for the supplies purchased, which specifically state materials that were used for her bathroom remodel. I have also attached an Expense List, which includes the type and cost of all materials that the homeowner has yet to pay. The homeowner does not appear to understand that supplying the materials is part of her duty based on contract terms.
2) She was not over billed; she was charged $33.88. This fee was a discounted sum (shown on attached Expense List), to compensate for the homeowner's displeasure. The demolition of the homeowner's bathroom took place on March 6th. That is the day we brought the dumpster to the homeowner's property, because the most waste is incurred with a demolition. However, on average, everyday work still yields a trash bag amount of waste (i.e. tile scraps, used materials, etc.). Therefore, it seemed impractical and inconvenient to the client to have the dumpster on her property for everyday waste. So we removed the dumpster after the completion of the demolition on March 6th, and relocated it. Upon relocation, the workers would take their everyday waste, generally a trash bag, and throw that into the dumpster in the new relocated location. The waste accumulated until March 21st, when the dumpster became full, and we disposed of it. We were charged upon disposal, and relayed the fee to the homeowner.
3)Homeowner provided the tiles. We installed them. Upon installation, homeowner claimed the tiles were damaged. Although we didn't agree, we tried our best to comply to the homeowner's demands. We took the “damaged" tiles to the tile shop the homeowner received them from, and explained the situation. The tile shop representative told us the tiles weren't damaged, and that it was just how natural stone looked like installed. Nevertheless, we received a new batch of tiles from the tile shop, and reinstalled the new tiles. This problem has already been resolved, and the homeowner was pleased with the result of the reinstallation. She even thanked us. This did not incur any additional charges to the client.
4) This was something we could and would have fixed, but it was not included in the owner's final punch list. Therefore, we were unaware of the diagnosis of the problem. The owner called the plumber after the project ended.  
5) Owner does not have evidence that the damage was done by our company. The owner is basing her accusation on the time frame of when she discovered the damage. We pride ourselves on being a honest, ethically moral company. If our workers admitted to the damage, or the damage was evidently a result of our work, or there is evidence that it is our fault, we would definitely take responsibility. We have stated that to the client. However, we are not responsible for the quality of the countertop that the owner provided. That is something to be discussed with the countertop company. To assist the owner, and as a part of our customer service, we reported the problem to the countertop company, who fixed the damage. I, personally, made myself available for the repair. We then relayed the countertop company repairman's explanation. The client rejected the explanation, and was not satisfied with the repair. informed the client that the countertop company could come back and repair it again to her liking. Client demanded a replacement of the entire countertop, for a damage that is less than 1/8th of an inch, and continues to accuse us to be at fault without

Review: M&S General Contractors were hired to update my bathroom with new tile, vanity, countertop, shower, plumbing, and bathroom accesseries such as mirror and towel fixtures. The contract was signed for material and labor.Throughout the remodeling process there was nothing but ongoing issues daily. Below are issues I experienced:1) billed for material to provide supplies to the company to perform their job which was not part of the contract;2) overbilled for waste(told me because it snowed the waste weighed more and then when I didn't buy into the explanation he told me they get charged for 1 ton no matter what. The waste was removed from my place on 03/06/14 and the bill for the waste was completed on 03/21/14. Additional items were clearly placed in the trailer);3) damage to tile during installation and also for the base of the shower they installed tile, pulled it up because it was not installed correctly and attempted to reuse that same tile;4) Incorrect installation of plumbing - did not know difference between hot/cold and had installed the plumbing in reverse - in the end had to hire another plumber to correct problems;5) damage to marble countertop after it was installed - damage occurred the day they installed the plumbing fixtures;6) Cabinet that was purchased and paid through M&S was faulty. The drawers do not open easily and the dummy panels under the sink are loose and easily pull out. They attempted to fix the front panels by inserting folded cardboard pieces which fell out;7) left the job without fully caulking all areas of the bathroom that needed caulked;8) lost the tub handle screw covers;9) Two part shower head installed but not secured correctly and when the hose handle was placed up with the permanent fixed shower head the shower head spun and was not secure. It wouldn't hold the other shower head in the base.Pictures/videos are available upon request of all the damage and issues that occured during this project.Desired Settlement: I paid the contractor for all materials that were legitimately billed and used in my bathroom. The contractor has been paid in full except $1600 labor.I deducted the costs for replacing my damaged countertop (estimated at $1200),costs associated with hiring a plumber ($85.00), and also $200 to complete the bathroom (cabinet drawers fixed so the open properly and also finding the plumbing parts they lost to my tub handle).Request the contractor pay remaining balance ($1600) towards damage.

Business

Response:

Dear Revdex.com, We have reviewed the complaint, and would like to state how we resolved all of the issues the client has stated. The homeowner appears to have misunderstood the terms of our contract. It was signed for labor only. I have attached a copy of of our contract, which states that the homeowner is to provide all materials related to the completion of this project.1)The homeowner was billed for materials, because she did not provide them. Therefore, we went out of our way to purchase the supplies on the homeowner's behalf, and asked for reimbursement. We have given the homeowner all receipts for the supplies purchased, which specifically state materials that were used for her bathroom remodel. I have also attached an Expense List, which includes the type and cost of all materials that the homeowner has yet to pay. The homeowner does not appear to understand that supplying the materials is part of her duty based on contract terms.2) She was not over billed; she was charged $33.88. This fee was a discounted sum (shown on attached Expense List), to compensate for the homeowner's displeasure. The demolition of the homeowner's bathroom took place on March 6th. That is the day we brought the dumpster to the homeowner's property, because the most waste is incurred with a demolition. However, on average, everyday work still yields a trash bag amount of waste (i.e. tile scraps, used materials, etc.). Therefore, it seemed impractical and inconvenient to the client to have the dumpster on her property for everyday waste. So we removed the dumpster after the completion of the demolition on March 6th, and relocated it. Upon relocation, the workers would take their everyday waste, generally a trash bag, and throw that into the dumpster in the new relocated location. The waste accumulated until March 21st, when the dumpster became full, and we disposed of it. We were charged upon disposal, and relayed the fee to the homeowner. 3)Homeowner provided the tiles. We installed them. Upon installation, homeowner claimed the tiles were damaged. Although we didn't agree, we tried our best to comply to the homeowner's demands. We took the “damaged" tiles to the tile shop the homeowner received them from, and explained the situation. The tile shop representative told us the tiles weren't damaged, and that it was just how natural stone looked like installed. Nevertheless, we received a new batch of tiles from the tile shop, and reinstalled the new tiles. This problem has already been resolved, and the homeowner was pleased with the result of the reinstallation. She even thanked us. This did not incur any additional charges to the client. 4) This was something we could and would have fixed, but it was not included in the owner's final punch list. Therefore, we were unaware of the diagnosis of the problem. The owner called the plumber after the project ended. 5) Owner does not have evidence that the damage was done by our company. The owner is basing her accusation on the time frame of when she discovered the damage. We pride ourselves on being a honest, ethically moral company. If our workers admitted to the damage, or the damage was evidently a result of our work, or there is evidence that it is our fault, we would definitely take responsibility. We have stated that to the client. However, we are not responsible for the quality of the countertop that the owner provided. That is something to be discussed with the countertop company. To assist the owner, and as a part of our customer service, we reported the problem to the countertop company, who fixed the damage. I, personally, made myself available for the repair. We then relayed the countertop company repairman's explanation. The client rejected the explanation, and was not satisfied with the repair. informed the client that the countertop company could come back and repair it again to her liking. Client demanded a replacement of the entire countertop, for a damage that is less than 1/8th of an inch, and continues to accuse us to be at fault without

Consumer

Response:

[redacted]

Attachments9:52 PM (13 hours ago)

to me

Hi [redacted]

I checked online in my record and I do not see any action taken and also do not see where my response was uploaded. What is the status of my case? Please call me. as you recall my case was incorrectly closed and I talked to you to get it reopened to finalize any action necessary.

Thank you

301-525-8783