Regarding your communiqué of July, and the above referenced case number, please beadvised of the following: [redacted] purchased a used Ford F-pickup truck from J Maggi Motors, Incon 28April, Approximate mileage on the vehicle at the time of purchase was 85,miles.Upon delivery of the vehicle to Mr [redacted] , he was offered a thirty (30) day, mile, 50/50powertrain warranty from J Maggi Motors, IncGenerally, a “50/50” warranty guarantees to thecustomer that J Maggi Motors, Incwill pay fifty percent (50%) of the cost of incurred repairsunder the stated warranty period and the customer will be responsible for the remaining fiftypercent (50%) of those costsMr [redacted] purchased additional warranty coverage in the formof a [redacted] (***) “Powertrain Plus” extended warranty, with a standarddeductible of$Extended warranties, such as that purchased through ***, normally do notbecome effective until thirty (30) days after the initial vehicle purchase.On May, 2017, Mr [redacted] presented to the service department at J Maggi Motors, Incwithconcerns regarding a check engine light illuminated on the vehicle’s dash panel and a loudwhistling sound coming from the engine compartmentMr [redacted] stated that he believed thevehicle had PCV system issues, as he had consulted a private technician prior to bringing thevehicle back to J Maggi Motors, Incfor diagnosis and subsequent repairHe made it clear thathe did not believe he should have to pay for any repairs this close to the original purchase date.Mr [redacted] was advised that his vehicle would be repaired free of charge in spite of the initialwarranty extended to him.Mr [redacted] ’s concerns were confirmedA Diagnostic Trouble Code (DTC) scanner wasemployed to determine the cause of the check engine light and a tecimician was assigned toattempt a diagnosis of the loud whistling noise coming from the engineThe technician foundthe DTC was related to the vehicle’s camshaft position sensor and the engine noise was directlyrelated to improper vehicle vacuumThe technician checked all vacuum lines and the PC”!(positive crankcase ventilation) valve and was unable to establish a cause for the problemAdecision was made to take the vehicle to a certified Ford service center for further diagnosis ofthe vacuum problem.An appointment was made at [redacted] Ford service department and the vehicle was scheduledto be looked at by a certified Ford technician within one weekThe Ford technician confirmedthe improper vacuum concern and recommended replacement of the PCV vacuum tube and valveassemblyThe assembly was replaced but the vacuum issue remainedThe service manager at [redacted] Ford suggested the left bank valve cover be replaced as well because the valve coveris an integral part of the PCV systemThe vehicle was then returned to J Maggi Motors servicedepartment for repair to the PCV system.Another week passed before the right bank valve cover could be acquired and it was installed onMr [redacted] ’s vehicleAfter replacing the valve cover pursuant to the Ford service department’srecommendation, the problem remained, albeit to a slightly lesser degreeA decision was thenmade to retrace and test the entire engine vacuum system.After completion of an extensive vacuum system test, the technician discovered a misroutedvacuum lineOnce the vacuum line was properly routed, the concern was effectively corrected.Additionally, the vehicle’s alternator and camshaft position sensor were replaced to correct thecamshaft sensor DTCThe vehicle was kept at J Maggi Motors an additional day to ensure therepairs had been effective.Once it was determined that the vehicle had been successfully repaired, it was returned to thecustomerUnfortunately, due to miscommunication among service personnel, Mi [redacted] wasnot contacted as practicable and was advised of the eventual repair after he had called to checkon the status of his vehicleHe was able to pick his vehicle up the day following his phone call,on or about May, The repair order for Mr [redacted] ’s vehicle was closed on June,2017.On June, 2017,was advised by J Maggi Motors salesman, Thomas A [redacted] , to contact Mr[redacted] regarding another vehicle concernI called Mr [redacted] and he advised me that he hadhis vehicle in another shop for maintenance and they found the transmission cooling lines to beleakingHe stated that he wanted I Maggi Motors to repair them and had been trying to reachTodd M [redacted] (owner) for a decision regarding repairsI advised Mr [redacted] that we would beglad to repair his leaking transmission lines but I would have to seek direction from MrM***as to who would be covering the cost of repairsMr[redacted] stated that he believed the repairsshould be covered free-of-charge to him.Within a week, I was able to discuss Mr [redacted] ’s concern with MrM***He directed me tocontact Mr [redacted] and schedule his vehicle for repairMrM [redacted] stated that we would coverany related costs.Mr [redacted] was recontacted and was advised that J Maggi Motors, Incwould repair his leakingtransmission cooling lines with no charge to himAn appointment was made for the vehicle tobe repaired on Wednesday, July, He was offered a loaner car for his personal use whilehis vehicle was in for repair.On July, 2017, salesman Thomas A [redacted] called me and stated that he had received atelephone call from Mr [redacted] He related that Mr [redacted] was not bringing the vehicle in forservice today and that numerous DTC indicator lights had become illuminated on the vehicle’sdash panelMrA [redacted] requested we contact Mr [redacted] .Mr [redacted] was contacted and stated that he did not want to bring the vehicle in to be repaired.He related that he wanted J Maggi Motors, Incto either give him his money back or trade himout of the vehicleHe believed the vehicle was unsafe to drive at this timeHe stated that whenhe started the vehicle this morning warning lights illuminated on his dash panelWe offered tobring a loaner car to his location and facilitate bringing his vehicle in and he declined this offer.He stated that he needed to speak with MrM***, not the service department.MrM [redacted] has spoken to Mr [redacted] He reiterated that we are willing to repair the truck at ourcostWe have picked up the truck from Mr [redacted] and it is currently in our shop beingrepairedIt has also been discussed that if Maggi Motors Inccan obtain a suitable vehicle witha similar value we are willing to trade Mr [redacted] out of the truck.Respectfully,Service/Parts DirectorMaggi Motors, Inc
April 28, Attn: [redacted] RE: Complaint [redacted] J [redacted] We have reached a settlement with Mr [redacted] regarding his complaintCustomer was satisfied with the outcome and felt we were being fair with himIf you have any further questions regarding this complaint please feel free to contact me.Sincerely,Starla J [redacted] Office Manager
Regarding your communiqué of July, and the above referenced case number, please beadvised of the following: [redacted] purchased a used Ford F-pickup truck from J Maggi Motors, Incon 28April, Approximate mileage on the vehicle at the time of purchase was 85,miles.Upon delivery of the vehicle to Mr [redacted] , he was offered a thirty (30) day, mile, 50/50powertrain warranty from J Maggi Motors, IncGenerally, a “50/50” warranty guarantees to thecustomer that J Maggi Motors, Incwill pay fifty percent (50%) of the cost of incurred repairsunder the stated warranty period and the customer will be responsible for the remaining fiftypercent (50%) of those costsMr [redacted] purchased additional warranty coverage in the formof a [redacted] (***) “Powertrain Plus” extended warranty, with a standarddeductible of$Extended warranties, such as that purchased through ***, normally do notbecome effective until thirty (30) days after the initial vehicle purchase.On May, 2017, Mr [redacted] presented to the service department at J Maggi Motors, Incwithconcerns regarding a check engine light illuminated on the vehicle’s dash panel and a loudwhistling sound coming from the engine compartmentMr [redacted] stated that he believed thevehicle had PCV system issues, as he had consulted a private technician prior to bringing thevehicle back to J Maggi Motors, Incfor diagnosis and subsequent repairHe made it clear thathe did not believe he should have to pay for any repairs this close to the original purchase date.Mr [redacted] was advised that his vehicle would be repaired free of charge in spite of the initialwarranty extended to him.Mr [redacted] ’s concerns were confirmedA Diagnostic Trouble Code (DTC) scanner wasemployed to determine the cause of the check engine light and a tecimician was assigned toattempt a diagnosis of the loud whistling noise coming from the engineThe technician foundthe DTC was related to the vehicle’s camshaft position sensor and the engine noise was directlyrelated to improper vehicle vacuumThe technician checked all vacuum lines and the PC”!(positive crankcase ventilation) valve and was unable to establish a cause for the problemAdecision was made to take the vehicle to a certified Ford service center for further diagnosis ofthe vacuum problem.An appointment was made at [redacted] Ford service department and the vehicle was scheduledto be looked at by a certified Ford technician within one weekThe Ford technician confirmedthe improper vacuum concern and recommended replacement of the PCV vacuum tube and valveassemblyThe assembly was replaced but the vacuum issue remainedThe service manager at [redacted] Ford suggested the left bank valve cover be replaced as well because the valve coveris an integral part of the PCV systemThe vehicle was then returned to J Maggi Motors servicedepartment for repair to the PCV system.Another week passed before the right bank valve cover could be acquired and it was installed onMr [redacted] ’s vehicleAfter replacing the valve cover pursuant to the Ford service department’srecommendation, the problem remained, albeit to a slightly lesser degreeA decision was thenmade to retrace and test the entire engine vacuum system.After completion of an extensive vacuum system test, the technician discovered a misroutedvacuum lineOnce the vacuum line was properly routed, the concern was effectively corrected.Additionally, the vehicle’s alternator and camshaft position sensor were replaced to correct thecamshaft sensor DTCThe vehicle was kept at J Maggi Motors an additional day to ensure therepairs had been effective.Once it was determined that the vehicle had been successfully repaired, it was returned to thecustomerUnfortunately, due to miscommunication among service personnel, Mi [redacted] wasnot contacted as practicable and was advised of the eventual repair after he had called to checkon the status of his vehicleHe was able to pick his vehicle up the day following his phone call,on or about May, The repair order for Mr [redacted] ’s vehicle was closed on June,2017.On June, 2017,was advised by J Maggi Motors salesman, Thomas A [redacted] , to contact Mr[redacted] regarding another vehicle concernI called Mr [redacted] and he advised me that he hadhis vehicle in another shop for maintenance and they found the transmission cooling lines to beleakingHe stated that he wanted I Maggi Motors to repair them and had been trying to reachTodd M [redacted] (owner) for a decision regarding repairsI advised Mr [redacted] that we would beglad to repair his leaking transmission lines but I would have to seek direction from MrM***as to who would be covering the cost of repairsMr[redacted] stated that he believed the repairsshould be covered free-of-charge to him.Within a week, I was able to discuss Mr [redacted] ’s concern with MrM***He directed me tocontact Mr [redacted] and schedule his vehicle for repairMrM [redacted] stated that we would coverany related costs.Mr [redacted] was recontacted and was advised that J Maggi Motors, Incwould repair his leakingtransmission cooling lines with no charge to himAn appointment was made for the vehicle tobe repaired on Wednesday, July, He was offered a loaner car for his personal use whilehis vehicle was in for repair.On July, 2017, salesman Thomas A [redacted] called me and stated that he had received atelephone call from Mr [redacted] He related that Mr [redacted] was not bringing the vehicle in forservice today and that numerous DTC indicator lights had become illuminated on the vehicle’sdash panelMrA [redacted] requested we contact Mr [redacted] .Mr [redacted] was contacted and stated that he did not want to bring the vehicle in to be repaired.He related that he wanted J Maggi Motors, Incto either give him his money back or trade himout of the vehicleHe believed the vehicle was unsafe to drive at this timeHe stated that whenhe started the vehicle this morning warning lights illuminated on his dash panelWe offered tobring a loaner car to his location and facilitate bringing his vehicle in and he declined this offer.He stated that he needed to speak with MrM***, not the service department.MrM [redacted] has spoken to Mr [redacted] He reiterated that we are willing to repair the truck at ourcostWe have picked up the truck from Mr [redacted] and it is currently in our shop beingrepairedIt has also been discussed that if Maggi Motors Inccan obtain a suitable vehicle witha similar value we are willing to trade Mr [redacted] out of the truck.Respectfully,Service/Parts DirectorMaggi Motors, Inc
April 28, Attn: [redacted] RE: Complaint [redacted] J [redacted] We have reached a settlement with Mr [redacted] regarding his complaintCustomer was satisfied with the outcome and felt we were being fair with himIf you have any further questions regarding this complaint please feel free to contact me.Sincerely,Starla J [redacted] Office Manager