Maita Chevrolet

After reviewing the repair information we performed a proper diagnosis on the vehicle and we will not be providing a refundThe customer has multiple issues with the vehicle and sometimes as in his case certain things need to be corrected before the next step can be takenIn response to the cracked front clip (bumper) our technician reported this when he removed the bumper to perform additional diagnosisWe cannot be responsible for damage we did not create on a vehicle by simply pointing out to the customer when we see itLastly to the concern of the "service parking assist" message the customer did not mention it when he brought it in, nor did our technician before releasing the vehicle back to the customerWe will always recheck previous repairs that we perform on a customers vehicle at no charge to make sure we didn't do anything incorrectly, if the customer would like we are willing to re-inspect the connections to the front bumper sensors to make sure everything is hooked up properlyHe can contact [redacted] in our service department if he would like to do soIt is not our intention to ever inconvenience a customer.Sincerely [redacted] ***Fixed Operations DirectorMaita Chevrolet [redacted]

We are sorry to hear the Mrs [redacted] was not happy with her service We have reached out to her to bring her car back into our shop toallow us to go over her previous bill and to let us take a look at her car again Her car had multiple error codes stored in the computerWe made repairs to try to correct them allHowever we did state on her last Repair Order that if code Psets again, that her car would need further attention.We would be happy to take another look at the car and we have offered to recheck it without any diagnosis charges and offered her a free rental car for the day.At this time Mrs [redacted] has not been able to make it in for her last two scheduled appointments [redacted] will be reaching out to her again to set another appointment Hope to see her here and make her another Happy customerThanks***

Attached is a copy of Mr***’s repair order? The repair order reflects our previous response to Mr***’s concernsThe repairs to Mr***’s vehicle were performed at his requestMr [redacted] was advised that the engine noise and lack of power were still present after the repairsMr [redacted] declined any further diagnosis and/or repair

? ? We are sorry to hear the Mrs [redacted] was not happy with her service.? ? We have reached out to her to bring her car back into our shop toallow us to go over her previous bill and to let us take a look at her car again.? Her car had multiple error codes stored in the computerWe made repairs to try to correct them allHowever we did state on her last Repair Order that if code Psets again, that her car would need further attention.We would be happy to take another look at the car and we have offered to recheck it without any diagnosis charges and offered her a free rental car for the day.At this time Mrs [redacted] has not been able to make it in for her last two scheduled appointments.? [redacted] will be reaching out to her again to set another appointment.? Hope to see her here and make her another Happy customer.? Thanks***

[redacted] , I would like to thank you for coming back over here to the Dealership and giving my management a chance to work this out with you, even though I was out oftown on business I am glad you and [redacted] we able to come to terms and resolve this issue Please don't ever hesitate to contact me or [redacted] in the future if youhave any needs or issues Thank You again for resolving this with us.***

Attached is a copy of Mr. ***’s repair order. The repair order reflects our previous response to Mr. ***’s concerns. The repairs to Mr. ***’s vehicle were performed at his request. Mr. [redacted] was advised that the engine noise and lack of power were still present after the repairs. Mr. [redacted] declined any further diagnosis and/or repair.

I am rejecting this response because: The issue is not with carmax and what they said The issue is that there is documented structural frame damage on the vehicle from an [redacted] vehicle report and it was not disclosed to us at the time of us purchasing the vehicle Being that you guys are buying the vehicle would it not behove the dealership to find as much information about before purchasing it and selling it a customer It was noted on different dates as to having been found to have damage and just because [redacted] does not display that information does not mean that information does not exist Regardless if you feel that the vehicle is a safe vehicle, you are not the one driving it I have a wife and kids, driving around a vehicle that has damage to the structural integrity is putting my family in jeopardy

***, I would like to thank you for coming back over here to the Dealership and giving my management a chance to work this out with you, even though I was out oftown on business. I am glad you and *** we able to come to terms and resolve this issue. Please don't ever hesitate to contact me or *** in the future if youhave any needs or issues. Thank You again for resolving this with us.***

First I want to say that I am sorry that you had a bad experience over at ***. When I received this notice, I immediately looked up your vehicle vinnumber.Not only did I run a *** REPORT, but I also ran a *** ** *** *** *** *** *** ***
*** ***. BOTH of those reports do not show any issuesBothof those reports came back "CLEAN". These two reports are that most widely used and most complete system checks that I am aware of. The Maita Automotive Group takes Greatpride in the work we do and the cars we sell. We did our do diligence to inspect the car both with our automotive technicians and using the best resources available to us includingGovernment agency reports. I can say that I am quite sure that your Tahoe was a very sound and safe vehicle when you purchased it. As for what *** is claiming, I can not speak for them. Maita Chevrolet does purchase cars off the street every day just like *** does. Based on customer feedback about ***, We are very proud of what weare able to do for our customers. We would love to be able to get myself or our *** *** *** * *** *** * *** to take a 2nd look at your vehicle and make sure we give you our very best offer for your TahoeThat is if you are still interested in selling itThank You*** ***

First I want to say that I am sorry that you had a bad experience over at ***. When I received this notice, I immediately looked up your vehicle vinnumber.Not only did I run a *** REPORT, but I also ran a *** ** *** *** *** *** *** ***
*** ***. BOTH of those reports do not show any issuesBothof those reports came back "CLEAN". These two reports are that most widely used and most complete system checks that I am aware of. The Maita Automotive Group takes Greatpride in the work we do and the cars we sell. We did our do diligence to inspect the car both with our automotive technicians and using the best resources available to us includingGovernment agency reports. I can say that I am quite sure that your Tahoe was a very sound and safe vehicle when you purchased it. As for what *** is claiming, I can not speak for them. Maita Chevrolet does purchase cars off the street every day just like *** does. Based on customer feedback about ***, We are very proud of what weare able to do for our customers. We would love to be able to get myself or our *** *** *** * *** *** * *** to take a 2nd look at your vehicle and make sure we give you our very best offer for your TahoeThat is if you are still interested in selling itThank You*** ***

Revdex.com:
I have reviewed the response from the business, and they are still lyingI drive a Malibu, and if I were to call and ask about replacing my transmission, they would need my VIN number because in there are different transmissions in the MalibuThese guys are just lying and trying to scam which is why I was never notified of the updated warranty until I asked about it specificallyThey just wanted me to pay $for a new one, and when they found out they had to replace it for free, I had al nothing bud an attitude from *** *** and his employees

The vehicle was towed into our shopThe customer concern written on the repair order was stated "service engine soon light has been on for awhile, today when driving vehicle began running rough and will stall when driving." Initial inspection revealed a diagnostic trouble code (DTC) for an oxygen
sensor, a rough running conditionA loss of power and a loud engine noise were also noticedIn addition, the engine oil was found to be in very poor conditionMr.*** was appraised of the findings and elected to pursue the rough running concern and the stalling conditions onlyDiagnosis for the rough running condition recommended replacement of the spark plug wires, ignition coil, and resealing the valve cover due to oil leaking into the spark plug areaMr*** authorized replacement of the spark plug wires and resealing the valve cover, but declined to replace the ignition coil or further investigate the engine noiseThe replacement of the plug wires and resealing of the valve cover corrected missfire conditionMr*** was informed that the engine noise and lack of power that the vehicle came in with, still existedMr*** declined any further diagnosis or repairs

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:the first call with the diagnosis was osensori was told the gasket and spark plug wiresnot the ignition coilI asked for them to get it runningthey came back with a total of for repairs minus the osensorand they said they would go low on labor. Parts were about and diagnostic test was 160 the rest laborwhen I told them there were new problems from before the spark plug wires went badthey offered for dollars more they would do a deeper diagnostic the dollar diagnostic was as good as a dollar diagnostic like ***they could have been honest with full problems I wouldn’t have had it repairedthey need to be honest up front

Company states: Consumer called asked me how to change out the transmission for his MalibuShortly after, he takes the car to AAMCOLater he found there is a special program for the clutchHe calls us back and asked why we did not mention itThere is no way to give that information if we are
not made aware of more information or the situation the consumer is inHe simply asked a specific question and we gave him a specific answerSo we decided to contact GM and see what we could doWe discovered that he was apart of the program and sent out a foreman to confirmAfter that we had the car towed to us and we changed out the partsGM covered $Consumer is requesting for us to cover his restocking fee's and other fees from AAMCO which was also presented to GM and then declined

? ? We are sorry to hear the Mrs
*** was not happy with her service.? ? We have reached out to her to bring her car back into our shop toallow us to go over her previous bill and to let us take a look
at her car again.? Her car had multiple error codes stored in the computerWe made repairs to try to correct them allHowever we did state on her last Repair Order that if code Psets again, that her car would need further attention.We would be happy to take another look at the car and we have offered to recheck it without any diagnosis charges and offered her a free rental car for the day.At this time Mrs
*** has not been able to make it in for her last two scheduled appointments.? *** *** will be reaching out to her again to set another appointment.? Hope to see her here and make her another Happy customer.? Thanks***

Attached is a copy of Mr***’s repair order? The repair order reflects our previous response to Mr***’s concernsThe repairs to Mr***’s vehicle were performed at his requestMr*** was advised that the engine noise and lack of power were still present after the repairsMr*** declined any further diagnosis and/or repair

After reviewing the repair information we performed a proper diagnosis on the vehicle and we will not be providing a refundThe customer has multiple issues with the vehicle and sometimes as in his case certain things need to be corrected before the next step can be takenIn response to the
cracked front clip (bumper) our technician reported this when he removed the bumper to perform additional diagnosisWe? cannot be responsible for damage we did not create on? a vehicle by simply pointing out to the customer when we see itLastly? to the concern? of the "service parking assist"? message? the customer did not mention it when he brought it in,? nor did our technician? before releasing the vehicle back to the customerWe will always recheck previous repairs that we perform on a customers vehicle at no charge? to make sure we didn't do anything incorrectly, if the customer would like? we are willing to re-inspect the connections to the front bumper sensors to make sure everything is hooked up properlyHe can contact [redacted]? in our service department if he would like? to do soIt is not our intention to ever inconvenience a customer.Sincerely[redacted]Fixed Operations DirectorMaita Chevrolet[redacted]

I am rejecting this response because: ? The issue is not with carmax and what they said? The issue is that there is documented structural frame damage on the vehicle from an [redacted] vehicle report and it was not disclosed to us at the time of us purchasing the vehicle? Being that you guys are buying the vehicle would it not behove the dealership to find as much information about before purchasing it and selling it a customer? It was noted on different dates as to having been found to have damage and just because [redacted] does not display that information does not mean that information does not exist? Regardless if you feel that the vehicle is a safe vehicle, you are not the one driving it? I have a wife and kids, driving around a vehicle that has damage to the structural integrity is putting my family in jeopardy?

I am rejecting this response because:the first call with the diagnosis was o2 sensori was told the gasket and spark plug wiresnot the ignition coil. I asked for them to get it runningthey came back with a total of 522 for repairs minus the o2 sensorand they said they would go low on labor. Parts were about 118 and diagnostic test was 160 the rest laborwhen I told them there were new problems from before the spark plug wires went badthey offered for 300 dollars more they would do a deeper diagnostic the 160 dollar diagnostic was as good as  a 49 dollar diagnostic like [redacted]they could have been honest with full problems I wouldn’t have had it repairedthey need to be honest up front