Marty Shoes

I am rejecting this response because: All the emails that were sent to me by way of Sears never had an attachment that enabled me to print a prepaid label Now I do not know it Sears was the problem or what but I never received an email with an attachment Also I received one label that arrived with the second pair of slippers that I used to send the first pair back I have never received another prepaid label in the mail as per the business If I receive a label in the mail to which I can use to return the slippers; then I will be satisfied until then I am not Thank you

We received your letter concerning *** ***We are sadden that she is having difficulty this purchaseWe contacted her numerous times and gave her many opportunities to resolve the situationBy her own admission she even used our prepaid return label for her first returnIt’s unclear
why she thinks it will cost her shipping nowToday she was emailed again an attached prepaid return labelWe also sent another physical copy of the same label in case she was unable to print the attached oneHopefully this issue will be resolved when she reads the newest email sent to herThe quoted text below is the latest email sent to herDear *** ***, We have emailed you several times with an attached PREPAID return label, with complete instructions on what to doWe have also sent a physical PREPAID return label that you simply attach to the return packageYou can then bring it to any location that accepts UPS packages FREE OF CHARGEWe will attach to this email another PREPAID ups return label to this emailThis attached label is 100% PREPAID, just print it out and attach to the packageYou can then take it to any location that accepts UPS packages, such as staples, or a UPS StoreThey won’t charge you for postage, since it is a 100% PREPAID return labelIf you are unable to print this 100% PREPAID return label, I will do the courtesy AGAIN of mailing you another physical 100% PREPAID return labelWith this physical 100% PREPAID return label you can attach it to the return package then take it to any location that accepts UPS packages, such as staples, or a UPS StoreThey won’t charge you for postage, since it is a 100% PREPAID return labelWhen we receive the returned merchandise we will inform sears to credit your account $to your original payment methodHopefully the confusion on this is cleared upThank you, Customer Service Marty Shoes Online Carver AveWestwood NJ Phone: 888-662-Fax: 201-497-

Just wanted to let you know that the company did credit me for the full amount of the slippers. Everything has been taken care of now and is finalized. Thank you for all your help

I am rejecting this response because: All the emails that were sent to me by way of Sears never had an attachment that enabled me to print a prepaid label.  Now I do not know it Sears was the problem or what but I never received an email with an attachment.  Also I received one label that arrived with the second pair of slippers that I used to send the first pair back.  I have never received another prepaid label in the mail as per the business.  If I receive a label in the mail to which I can use to return the slippers; then I will be satisfied until then I am not.  Thank you.