Mavi Unlimited, Inc

We have made every effort to address this tenant's concerns, and have offered a variety of options to her with the exception of voiding out her leaseIt's true that there was a minor, one time flood/water leak from the upstairs shower in 2015, but water extraction was immediately performed, and no
additional issues were foundIt's also true that we have a "no pet" policy in place for this unit, and the last tenant did in fact sneak a cat into the unitWe opted to replace the carpet entirely upon vacating, so this current tenant was given new carpet and padding throughoutWhle her lease continued the "no pet" policy, and she has chosen to obey her lease in this regard, we were not obligated to let her know previous tenant(s) had pets, only that her lease did not allow for itAgain, any area with pet damage was replaced. While it's true that we received reports from neighbors during the previous tenant's residency that there may have been some police activity, we have no information what so ever to substantiate drug addiction, and specifically, methamphetamine useFurthermore, we are not obligated to divulge details of every tenant's historywhether speculative or fact basedWe did not feel it necessary to sell this current tenant on the lifestyle of a previous resident who no longer was in any way attached to the property, be it his hygiene, his taste in clothing, or his eating habits, etcWe simply cleaned up a town home to make it rent able to a new tenantand *** chose to rent the place sign unseen. While it's true we have not allowed to her simply move out and fail to pay additional rent without any consequences, we have made it abundantly clear to *** that she may participate in our standard re-lease programand pay a one time fee of 50% of one month's rent once we locate a new tenantShe would then be completely removed from any liability*** has elected to stay in the town homeWe do not feel we are under any sort of additional obligation to accommodate her requests to move out prior to the expiration date of her lease

*** *** let me know verbatim over the phone that I could choose to either give him a check for his perceived grievances, or he would be filing a complaint with the Revdex.comI told him I viewed his actions as the equivalent of a shake down, and I would not be meeting his demands for ransomHe
asked me again to give him a check to avoid online grievances, and I again declined his request. From my perspective, we've already gone above and beyond our contractual obligations by letting him out of his lease early*** ignored his lease (with us) expiration date, and signed a lease at a new property well before his contract with us endedI asked the owner (at *** request) to waive some of his lease obligation, and the owner agreedOnce *** moved out (again, we already went out of our way to let him out of his contract early) the requests for compensation started coming in

Complaint: ***
I am rejecting this response because: The management company did not offer me several solutions I brought my concerns to their attention, they stated that they would not let me out of the lease but would attempt to rent the unit and then would let me out As I was concerned for my safety I called the health department This action caused them to rescind their offer to re-list the unit without fee as I had "threatened legal action".The unit was also not professionally cleaned upon move in While I do not expect the previous tenants lifestyle or clothing choices to be disclosed to me, any safety issue should be Namely having had a pet in the unit (there were multiple cats who did not use litterboxes), and the prior tenant having been arrested for domestic violence
Sincerely,
*** ***

At this point, I'd like to reiterate that we've offered this tenant a chance to participate in our re-lease program, whereby she pays a small fee of 50% of her monthly rental rate, and we then advertise and show the property to prospective tenantsIf/when we are able to locate and sign a lease with a new tenant, we will cancel this current tenants contractBarring letting us locate a new tenant at her expense though, we are probably not willing to offer any additional remediesColorado landlord/tenant law in no way requires the reporting of police activity or arrest records for a particular rental unit and we are also not obligated to let tenants know about the occasional pet that was snuck into this rental unit (the last lease was a pet free lease, the tenant apparently snuck in a cat). Again , we are willing to allow this tenant to work with us to find a new tenant to move into the property, but it will be at a cost of 50% of her currently monthly rentAttached is our standard re-lease policy for her to review

Initial Business Response /* (1000, 6, 2015/11/08) */
We understand this tenant's frustration, but a few points should be clarified:
1) This time of year, and conversely, the late spring, are some of the most difficult times to maintain heat to exact specificationsThis apartment is heated by a
hot water boiler system, which is on an external thermostat going outsideMornings may start off at degrees, but when we get up to by mid afternoon, the system has a hard time deciding if heat levels need to be maintained or notThe result is less heat than is usually desired
In the spring, tenants often complain about their apartments being too warm for the exact same reason
2) This particular owner has sent a handyman familiar with the building to the apartment to explore any possible malfunctions, and the issue appears to be resolved

Complaint: [redacted]
I am rejecting this response because: my 2 major complaints have not been addressed by the business. How can you charge a cleaning fee when the home wasn’t cleaned properly prior to our move in? We left the home in far better condition than we received it. Additionally the dishwasher issue still has not been addressed or resolved. if Mike wants to settle this complaint I would think that these 2 issues are the heart of the matter. The additional issues remaining  should be addressed as well, but the  cleaning issue and the dishwasher are the most egregious. 
Sincerely,
[redacted]

To be clear, this is an old apartment complex, with maintenance issues that are to be expected in a complex this old. [redacted], our staff, or anyone else associated with this property does not specifically try to allow unrepaired issues to remain unfixed, nor do we ignore maintenance issues as they come...

up. Specifically on his non-working radiators, we have tried on numerous occasions to schedule with [redacted] to address his broken radiators. He refuses to allow vendors to access unless he is home, otherwise we could just give a key to the vendor and start working on the problem. He also does not return our vendor's calls when they leave him messages (according to our HVAC vendors). If we are not allowed to hand out a key to a vendor, but the vendor also cannot get a call back, I am unclear how we are supposed to access his unit. We are hoping to resolve [redacted]'s issues as soon as possible, but we are being made to jump through unnecessary hoops on scheduling. Additionally, it should be made clear that [redacted] Unlimited does not own this building at [redacted], and every maintenance request, and subsequent repair needs to be approved by the actual property owner. We are not in a position to authorize any and all repairs as we see fit....we are here to help facilitate repair, to the best of our ability, but we do not have the authority to circumvent the property owner, etc.

I'm willing to discuss a price to please [redacted] alleged issues. While our records indicate his move in, over 4 years ago, was satisfactory, if he feels he is owed money, I'm willing to discuss an appropriate price to put this issue to bed. The dishwasher, I've asked for proof, or a receipt a few times now, and have yet to receive one, but we can lump that together in an amount as well I suppose. Let's discuss a number, and as long as [redacted] agrees to stop pursuing additional action, and agrees to avoid giving any sort of negative online review, I'm willing to negotiate. I believe my last response suggested an initial amount of $200 (don't remember, can't see my most recent response in this format)? Does [redacted] accept that amount? If not, what amount is he coming back to me with?

This repair issue in question has already been handled, and tenant has agreed the repairs were satisfactory. Mavi Unlimited is not willing to offer any additional compensation, apologizes for the frustration any issues caused these tenants, and considers the matter properly handled at this...

point.