MaxiClimber

I was super excited about getting my maxiclimber , but then I kept getting emails telling me they are delayed in shipping the product after a month I gave up and called to cancel the order. Afterward I was told it will be 12 days to get a refund. I find the whole experience disappointing. They used my money for way too long now and gave me nothing.

I ordered my MaxiClimber about a month ago. When I order this item I forgot to give my Apt. number. I did realize this right away (within 5mins) and called your customer service person (female) and she assured me that she will take care of it. I called a second time on the very next day to make sure that the apt. # was put on the order. Again, I was reassured (man) I had nothing to worry about and it would be taken care of it. I called MaxiClimber this morning 10-19-2020 and spoke to Leo, he gave me a link to send in my request regarding the Apt # . I went into the link while Leo was still on the phone. The link did not work. Leo said he would send me a link to my email right away. I am still waiting. This happen 2hrs ago. At this time I am requesting a refund on the amount taken from my checking acct. I never received the MaxiClimber which Leo said it was delivered. I did verify my address with Leo and still my Apt. # did not appear on your side. Have someone call me to let me know when I will be receiving my refund. Your customer service dept. definitely needs more training. They do not do your job correctly or they do not take their position seriously.A'lice Portas

Our records indicate that [redacted] was issued three refundsOn August 17, she wasrefunded $ [redacted] followed by two more credits of $ on January 5, We have beentrying to resolve this matter but were never given the proper documentation from our mutualclient, [redacted] to do so, On several occasions when she spoke with our Representatives, werequested that she send in bank statements demonstrating that she never received her refund,Due to the missing information we were not able to complete the process of closing thisinvestigationAs of today, March 16, 2016, our Corporate Office has come to the conclusion ofmailing her a check for the credit of $ [redacted] to finalize this matterIf you need any furtherinformation, please don't hesitate to contact us

To whom it may concernMs [redacted] order´s debt was sold to MONTEREY FINANCIAL SERVICES, when this order was refunded on June 22, 2015, MFS was notified in order to avoid further attempts at charging her credit card, unfortunately, one more charge for the amount of $(forty-five dollars and 95/100) was made, this has been refunded already on 08/19/(we are attaching transaction detail from MFS's e-merchant services provider)This transaction can be verified in the next 24-hrs.We apologize for any inconvenience this may have caused

They have send a response saying that they have removed me from a calling list that they say I was mistakenly put on But that is not the case, this whole week I have received harassment calls from them and I keep telling them the same thing I give them the ups tracking number but they keep calling

This letter is in response to the complaint flled by [redacted] After reviewing the customer's complaint we were able to investigate the matter and we were able to find the root of the issueThe customer's phone number was on an incorrect call listThecustomer's number has now been removed from this list therefore, the customer should not be receiving any further calls from us.We apologize for any inconvenience to the customer and appreciate the customer's persistence in bringing this to our attention.If you have any additional questions or need assistance with this matter please feel free to contact Customer Service at ###-###-####Our business hours are Monday through Friday from8:AM to 5:PM (Central Standard Time).Thank You,Maxi ClimberCustomer Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is completely falseIf they wanted to update my information they have my phone number and email and in addition the information could have been obtained any one of the numerous times I have spoken or emailed themAlso Monterey Financial that handles their accounts after July has the correct information and has tried to intervene for meAlso Maxi Climber turned my account over to Innova Shops trying to collect an additional [redacted] ! Their statement and reply is a complete lie.Thank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,

Hello, We have reviewed the account in questionThe charges the customer show on her account were pending transactionsWe automatically place a pre authorization on ordersHer account went to a declined status and each time she tried resubmitting the order it added another pre authorization
We contacted our corporate office and they confirmed the customer can speed up the process of removing the pending auths from her account by contacting her bankShe declined to do so, we informed her it takes 2-business days for these to come off of the account on their own. I have attached the following copies of the transactions where they are all showing the payment decliningWe will not be able to ship out the product without the payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Once again, I am disappointed by this companies lack of honestyI did not decline to contact my bank, I obviously did let them know that the charges were not legitimate & should not have been taken outEspecially since the company claimed to have to received any fundsThe orders were declined based on the fact their system couldn't recognize my postal code, not because of money(This is shown on the photo attached.) Calling in to speak to an operator should have resolved this issue so the product could be sent outInstead it became too complicated for the company to handle and I have been shown an enormous amount of disrespect in the meantime.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

To whom it may concernWe actually contacted Ms*** *** and reached an agreement, her refund would be paid with a check for the amount of $(two hundred twenty-nine dollars and 75/100)Attached you will find Chase Online - Schedule a Payment - Confirmation and below we also include the
entire e-mail message transcription sent afterwards to Ms*** to notify of this process"Dear Ms***Your check was requested with CHASE and will be delivered on 08/12/(estimated)Please, confirm reception at this email addressAttached you will find a screen capture of the online confirmation for your convenienceAgain, we apologize for all the inconveniences this may have caused.Best regards"We are only waiting for this check to arrive in order to take this complaint as resolved.Best regards

Customer contacted us in regard to her refund, and our Corporate office has tried contacting her numerous times to update credit card information to process her refundWe have submitted a new update to our Corporate office and they will be reaching out to her within hours

This letter is in response to the complaint flled by [redacted] After reviewing the customer's complaint we were able to investigate the matter and we were able to find the root of the issue. The customer's phone number was on an incorrect call list. Thecustomer's number has now been removed...

from this list therefore, the customer should not be receiving any further calls from us.We apologize for any inconvenience to the customer and appreciate the customer's persistence in bringing this to our attention.If you have any additional questions or need assistance with this matter please feel free to contact Customer Service at ###-###-####. Our normal business hours are Monday through Friday from8:00 AM to 5:00 PM (Central Standard Time).Thank You,Maxi ClimberCustomer Service

To whom it may concernMs. [redacted] order´s debt was sold to MONTEREY FINANCIAL SERVICES, when this order was refunded on June 22, 2015, MFS was notified in order to avoid further attempts at charging her credit card, unfortunately, one more charge for the amount of $45.95 (forty-five dollars and...

95/100) was made, this has been refunded already on 08/19/2015 (we are attaching transaction detail from MFS's e-merchant services provider). This transaction can be verified in the next 24-48 hrs.We apologize for any inconvenience this may have caused.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is completely false. If they wanted to update my information they have my phone number and email and in addition the information could have been obtained any one of the numerous times I have spoken or emailed them. Also Monterey Financial that handles their accounts after July 2015 has the correct information and has tried to intervene for me. Also Maxi Climber turned my account over to Innova Shops trying to collect an additional [redacted]! Their statement and reply is a complete lie.Thank you 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,

Our records indicate that [redacted] was issued three refunds. On August 17, 2015 she wasrefunded $[redacted] followed by two more credits of $ on January 5, 2016. We have beentrying to resolve this matter but were never given the proper documentation from our mutualclient, [redacted] to do so, On several occasions when she spoke with our Representatives, werequested that she send in bank statements demonstrating that she never received her refund,Due to the missing information we were not able to complete the process of closing thisinvestigation. As of today, March 16, 2016, our Corporate Office has come to the conclusion ofmailing her a check for the credit of $[redacted] to finalize this matter. If you need any furtherinformation, please don't hesitate to contact us.

The only reason I was refunded my money was because I involved my bank and filed a fraudulent charge on Aug 3rd. I had received letters from Monteray Financial that I owed still $183 on the 3rd of Aug. that is why I went to bank. I had tried contacting Maxi climber on July 7th about charges and they never contacted the Financial people at all or I wouldnt of had to take the action by getting bank involved. Monteray told me that maxi climber contacted them on June 30th and said my account was still active to issue for payments. Now I have to fight to get it off my credit reports because I never owed that money to begin with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

They have send a response saying that they have removed me from a calling list that they say I was mistakenly put on.  But that is not the case, this whole week I have received harassment calls from them and I keep telling them the same thing.  I give them the ups tracking number but they keep calling.

We apologize about any inconveniences this matter may have cost the consumer. Unfortunately, we do require proof of purchase to send out any replacement parts to a customer who purchases the Maxiclimber through a third party. We apologize once again that it was not specified that the proof of...

purchase had to be scanned and emailed or it could have also been faxed to us. It is a policy that we receive that information before we can send any replacement parts, but once we have that information available to us we send out the replacement for the damaged parts immediately.

This letter is in response to the complaint filed by [redacted].On 03.130/15 the customer contacted us regarding their order. They stated that the hardware toassemble their unit was missing from the unit. The customer service representative placed anorder for the missing nuts. bolts. screws. and...

washers. The customer was advised that theseseparate parts were on a backorder. Normally these parts are already on the unit itself. An thatneeds to be done is for the customer to attach the necessary pan with the hardware that is alreadyin place. Therefore these items are not always readily available.On 04/06/15 the customer contacted us regarding their missing parts. The customer wasconcerned that their 30 day trial would run out. The customer was advised that when the issuewas reported. that put a freeze on their trial run. Therefore, the customer would not be penalizedany days on their trial until they were able to fully use the Maxi Climber.On 04/20/15 the customer contacted us regarding their order. They were not satisfied that theyhad not received the missing hardware yet. The customer stated that they wished to return theunit. The customer was given the return authorization code RA # 1419 and advised on how toreturn the merchandise. The customer stated that they wanted to be refunded immediately. Thecustomer was advised that if they provided us with a tracking number when they mailed themerchandise back to us, we would refund them that day.On 05106115 the customer emailed us stating that they were still interested in receiving thehardware and wanted to know where it was. The customer was advised that the merchandise wasstill on a backorder.Currently we do have most of the hardware in stock. This is preparing to ship to the customer.The customer should receive this within 5-7 business days. Again. the customer will not bepenalized any days on their 30 day trial until the hardware has been delivered to the customer'shome. The customer's 30-day trial will resume the day that the hardware is delivered to theirhome.We apologize for any inconvenience to the customer and appreciate the customer's persistence inbringing this to our attention.If you have any additional questions or need assistance with this matter pJease feel free to contactCustomer Service at ###-###-####. Our normal business hours are Monday through Friday from8:00 AM to 5:00 PM (Central Standard Time).Thank you.Maxi ClimberCustomer Service