Maximus Trucking Reviews (%countItem)
Maximus Trucking Rating
Address: 9621 Lakeview Dr, New Port Richey, Florida, United States, 34654-3526
Phone: |
Show more...
|
Add contact information for Maximus Trucking
Add new contacts
ADVERTISEMENT
Address: 9621 Lakeview Dr, New Port Richey, Florida, United States, 34654-3526
Phone: |
Show more...
|
Add contact information for Maximus Trucking
I purchased a 2002 Bentley from New York, and the Maximus Trucking LLC came recommended for transport to Texas.
Prior to leaving New York, the car was in perfect working order with only a sensor that only had to have corrosion cleaned from fuse box. It was the only minor issue and was fixed without issue shortly after arrival.
The suspension, trunk latch assembly, and radio antenna had NO issues when it left New York. The car had been driven by a an individual, and tested by auction house for it possibly going to auction. I purchased the car before it went to auction, since it passed all levels of the auction requirements to be sold at auction. Standards are high for premier car auctions, and if the car had issues the auction house would not have given it a clean bill of health.
When it arrived in Dallas Texas on March 14th 2019, the suspension, radio antenna, and trunk latch assembly were all in non-functioning order. The total cost of repair for these items was $4990.24, the transport driver Morgan, had agreed to pay for the suspension repair, but later backed out.
The individual who recommended the transport company is also very upset, and posting a complaint on this company.
Product_Or_Service: Transport service of 2002 Bentley
Contact by the Business No response from an email directly to Maximus, therefore this complaint is our only option. We are highly disappointed, and out $4990.24, because of a driver who obviously caused a great deal of damage to our car. My expectations is that people do the right thing, and own up to their mistakes. I want the repairs paid for by the insurance company of Maximus, or Maximus can pay me directly for the entire amount of the repairs, and the $1300 for the cost of transport. Total cost is $6290.24
3 weeks after delivering the car, I get a call from the dealer who sold the car, stating that the rear suspension was damaged from me strapping the suspension down too tight and it caused the air bags to blow. When delivered, the car was not sagging in the rear like a car with blown air bags would present. In addition I do not use chassis straps when loading a car, I use tire straps so the suspension is free flowing like it would be when driving down the road. In no way are any of the vehicles we ship strapped down in a way that would cause any suspension damage. I showed proof of that to customer but they still insisted that I damaged it while in transport. I stated that it is an 18 year old car with low miles and its common of air bag vehicles to dry out and fail when vehicle starts to be driven. Any knowledgeable tech will verify that. In addition my bill of lading states that my company is not responsible for any suspension failures and I have an invoice with all party's signatures saying car was in good working order when delivered. In regards to the trunk lid and antenna there is no reason for me to open the trunk of the car and it's news to me about that being damaged. It is not within our company's policy to check the condition of suspension, engine or other functions of a vehicle prior to shipment. We document obvious body damage before and after shipment. The customer has all opportunities to inspect car upon arrival and bring up any issues, which none of these were mentioned upon delivery. Maximus Trucking, LLC does not feel comfortable paying for damages to a vehicle that was not caused by our company. The fact is that the customer bought an 18 year old car sight unseen, out of state and wants minor wear and tear issues repaired by someone else. Attached is a copy of a signed Bill of Lading for the above mentioned vehicle. The customer signed the BOL which clearly states the terms of the contract. In response to the customer's complaints we have communicated via text message and discussed the issue. We have never damaged a vehicle being shipped by our company or have encountered any issues with upset customers.
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the dealer within 48 hours of delivery that the bags were blown. As it was not obvious while the car sat still after the delivery driver unloaded it. After I signed off that there was no extra body damage, and the driver left, I drove car less than 100 yards across the street and parked it in the garage. That was a Thursday, and when I got in to drive it Saturday it drove like a low rider when I went to clean it. I had to park it ASAP until I contacted dealer who at that time contacted the driver Morgan with whom he had used before. The driver agreed to pay for the bags himself at that time with the dealer. When the car left New York only mild body damage was on the car, and you have to look hard to see it. The other damage occurred during transport, the dealer is a friend, and sold us a low mileage excellent condition car. The suspension bags were damaged, the radio antenna damaged, and the trunk boot assembly damaged. The bill was $4900 to repair a car that had NO issues at all when it left New York. The dealer will be happy to confirm this information as with the auction house who also inspected it for possible sale in an auction. The auction is a complete independent source who can confirm it was completely fine and accepted for the premier auction. It even passed state inspection before I ever knew about the car. As I clearly stated to the driver, things happen and I understood that, but I also expect a company to do the right thing and offer to pay for some part of the damage caused during transit. I strongly believe a resolution can be agreed on. I'm looking for the company to at least make some kind of offer to pay for at least some part of the damage and take responsibility for issues that occurred while on the transport truck. I am negotiable, and only looking for something towards the repairs I had to make of the $4900, plus $1300 in transport fee. I believe some agreeable amount can be made.