McGrath City Hyundai

My name is Pamela *** and I assisted my son, Darien Smith with the purchase of a 2019 Santa Fe FWD from McGrath City Hyundai in Chicago, Illinois on 6/24/20. My son was in a car accident and the car was not worth repairing so I decided to purchase him another one. As I live in North Carolina and the car was going to be purchased in Illinois, this was very frustrating as I was concerned about his health as well as knowing that I would have to fly to Illinois amongst the coronavirus pandemic. As an owner of a 2019 Santa Fe FWD I felt that this would be a great car for him as it will meet all of his needs. As he lives in Dekalb, Illinois, I researched several dealerships in the surrounding area looking for the vehicle. I used USAA car buying service thru *** and looked at several dealerships and decided to go with McGrath City Hyundai as they had the exact vehicle which he wanted. When I searched for a car on ***, I wanted a pre certified vehicle and that is why I went with an authorized dealer instead of Zoom or Carvana as pre certification was included in the price at McGrath City Hyundai as well as all of the other authorized dealerships. I contacted McGrath City Hyundai though *** and they immediately responded. *** did not just put that information out on their site, McGrath City Hyundai provided the information to them. Certified Customer Relations Specialist, Atari Powell contacted me by phone and email and set up an appointment for 11am on June 24, 2020. Her email stated that she would be there to give me all of the attention which I needed. Upon arrival I asked for her and a sales person by the name of Mohammed *** approached me and said that Atari was off that day and also that she was in Internet sales department, which I don’t believe because based on our email and telephonic conversation. That should have been a red flag. I was a little upset because I did not want to go back over everything which Atari and I had discussed about the car. As I go more in detail you will see why I did not want to deal with anyone other than Atari as we had already discussed the sale and I did not want any confusion. He assured me that he knew what we were there for. As an owner of three Hyundai’s I’ve never had an experience like this. It was completely disastrous.
Mr. took us to look at the vehicle. Initially he showed us one that was exactly like the one which we were coming for but it was scratched up and had spots on the rear seats. As he had already picked up the wrong key to the vehicle, he wanted us to test drive it anyway. I told him that there was no need to test drive the car because it was the wrong one and I wanted to see how the car in which I came there for drove. He went back and got the correct key and we went for a ride. My son liked the car so we went inside to negotiate. The car was listed on *** for $18,897 which is what was sent over to McGrath. I wanted to get the price lowered so we settled at $18,500 and I also reminded him that my insurance company USAA was using *** service. The car did not have floor mats nor the cargo cover for the trunk and he told me that he would get them for me. When got inside, Mr. asked how much I wanted to put down and I told him $13,000. He got the necessary information to run my sons’ credit and proceeded to finance. In the meanwhile, he insisted for me to immediately call my insurance company to get a binder which was backwards to me and I told him that we need to discuss rates and terms first. He repeatedly kept telling me to trust him which by that point wasn’t going to happen based on how the sale was going. Finance kept calling Mr. telling him that they needed to see us. Once again, I told him that we need to discuss the term and rates first. Finally, he came back with a rate of 5.99% and some ridiculous figures which I said no way to. At that point I was ready to leave and go to another dealership. Mr. said that we should get a 2020 and I said that we have been here long enough and I wasn’t going through the process any longer as we had already decided on a vehicle. That was the second red flag that went off in my head. Finally, Sales Consultant Aziz *** came over and wanted to know what they could do to make the sale. I advised him that I wanted a rate around 2.50%. He came back and said that my son had a ding on his credit but his credit score was a 728 and once again I said no way and was going to leave so he stopped me. He went back to finance and came back and told me that they could do 2.49%. It was then that I felt that they were shady because in a matter of less than three minutes the rate went from 5.99% to 2.49%. That was the third red flag and it goes on.
When we went back to the finance department, I decide to put down $18,000.00 because I wanted to make sure that his payments were low. Finance Manager, Erik *** began running the figures and they ranged from $230.00 to $198.00. It kept fluctuating. He did the paperwork and when he got through, he handed us a contract totaling around $28,000 and I questioned it. While reviewing the paperwork I noticed that there was a charge for about $2181.00 and I inquired about it. He said that it was for the pre certification charge and I told him that it was supposed to be included in the price of the vehicle and he kept on insisting that it was not included. Remember, I said initially that the pre certification was the reason why I wasn’t dealing with Zoom or Carvana. By that time, I felt like I had been wrested down by wild animals. Earlier during our conversation, he was talking about his daughter who attended a Christian school. By that time, he had made several errors which began to be questionable. I told him to make sure that he was doing the Christian thing and be fair and honest. Then he said “ohh I made a mistake” and lower the price from $28200.00. I did purchase an extended warrantee and a maintenance package which he did not give us a copy of, he just explained it to us.
When we left the finance office, I asked Mr. if he had my mats and cargo cover and he said he couldn’t get the cargo cover. I was ticked off at him and he kept saying that he was sorry, so I had had enough so we took the car and left. As the parking lot at the dealership was extremely crowded, my son and I drove across the street to take pictures of him and his new car. I asked him where was the second set of keys and he said that Mr. only gave him one. I immediately called Mr. and he said “sorry, I can’t control the fact that the car only had one key”. I asked him what would it take for me to get another key and he said that he would have to check on a price for me. Once again, I was ticked. I walked around the car, I noticed several scratches that I knew wasn’t there when we looked at the car on the lot and I said to myself, “this better not be the other car that was on the lot”. I said to myself, “if the car has spots on the back seat that it was the wrong one”. Well, it was the wrong car so we rushed back. When we got there, I told sales consultant Aziz *** that they gave us the wrong car and he told me that our car was already sold. I felt like we had been hustled. We had only been gone for about 15 minutes and I told them that they need to get it straight. Luckily, the other customer was transferring items into the car as she was making a trade. We explained what happen so she had to give us the car back. Apparently, Mr. did not get both sets of keys and the other sales person picked up the other set. I thought that during our initial conversation he told me that the vehicle came with two keys as we have lost keys in the past.
The other customer and myself noticed that the car had major scratch marks on the rear passenger bumper which wasn’t there when we both looked at it. Apparently, who ever took the car to have it detailed ran into something. They told us that we need to come back on a Thursday and they could fix it and Aziz *** told us that he would get us the cargo cover. Mr. came up to me telling me that I got him in trouble and I told him to leave me alone because he lied to me several times. He kept on whining at me and I told him that it would be best if he left me alone. He then took the car back to have it re detailed and basically burned rubber with the car driving rather aggressively as he was mad. Again, that ticked me off. When he brought the car back, I asked him if the mats were in the care and once again, he said “trust me, they are in the car, I put them in myself”. I decided to check and when I got to the rear passenger side the mat wasn’t on the floor. He then said that he was sorry and thought that he had put it in. I just looked at him and shook my head. The other customer and I had to call our insurance companies and redo the polices as the vehicle VIN numbers changed. That took both of us a while to do because both of our insurance companies had go back over everything. Things got even more chaotic and they seem to begin to rush me while I was on the phone with the insurance company. They took my son to the resign the paper work for the correct. They told us that they had it straight and that he only needed to resign the a few papers. After resigning, Finance Manager, Erik *** along with a few other associates were standing around talking, basically shooting the breeze and I went over to Mr. and he could tell that I had a question and it appeared to me that it was a problem for me to be standing there because I had to finally say excuse me to get his attention. I was just sure that everything was fine. Later that evening after a long chaotic day dealing with the staff of McGrath City Hyundai, I looked back over the paperwork and noticed that they had on it that we traded a vehicle. I was livid! As Mr. had given me his business card to contact him if I had any questions, I left a message on phone as well as the other customer as we exchanged numbers advising them of the problem. I told him that I would be there first thing in the morning. I immediately went on line and got the Illinois Attorney General, Hyundai Assistance Department, the Revdex.com, and the local television station phone numbers. I even went as far as preparing to get an attorney.
I then emailed the General Manager, Jeremy *** advising him of the problems which I encountered. I got to the dealership as soon as they opened and Mr. called me and said that he was off but he would be at the dealership within one hour. While waiting for Mr. I was explaining to another salesperson what happen and Mr. walked up. I told the sales person to tell him to leave me alone. Before Mr. could get to the dealership, I had already sat down with General Manger Jeremy *** and shared with him my concerns. I told him that I sent him an email and he said that he gets so many emails that he doesn’t check them all the time. I spoke to about the charges for the pre certification and the fact that another dealership told me that theirs was $850.00 and I felt like they were charging too much. After calming down I showed him the paper with all of the people that I was going to contact about my experience. Miraculously he came back and drop the certification price down to about $1400 stating that they had to make a profit. He then printed out the new retail installment contract. I asked him to give me another copy of the vehicle coverage and limited warrantee and a decent envelope to put my paperwork in so he did because the original on was poorly copied.
Of course, after getting home later that evening I noticed that there were multiple errors on the paperwork once again! I just don’t understand how so many so-called professionals could make so many simple yet major mistakes. During the entire process I felt like I had to watch everything they did. They would tell me that they corrected something and still did not do it. I was just devastated and frustrated until I just said forget it because I didn’t know what was what! Still, the statement that Mr. had made to me came back in my head about buying new 2020. I said to myself that by the time I got through paying for the extended warrantee and pre-paid maintenance plan I should have, but I didn’t because it wasn’t until I went back to see the finance officer that a curve ball was thrown at me. As a matter of fact, I wish that I never even contacted them at all. Once the dust settled down, I just had to revisit the pre certification charge again because I felt something was wrong. Finally, today I decided to look back at the information which *** had given me and had confirmed that the price which was quoted not only included the pre certification but SiriusXM which was in the back of my head but I was so frustrated with all of the lies and errors on their part that it did not register. Also, now that I think about it when Atari and I spoke she did say that the car was pre certified and the price that it was going for. As a consumer, this was unacceptable, and I don’t think that I should have had to play the role of Sales Person, Finance Manager and General Manager. I should not have had to constantly check the paperwork. I feel like I was bamboozled by a bunch of con artists.
At this point I would like to have all of this corrected. I would like for McGrath City Hyundai to refund me the $1400.00 for the pre certification as well take into consideration the fact that this charge was also included in the finance charges and give us the SiriusXM. As my son lives over an hour from this dealership, and we passed over at least five dealerships and had to go back twice soon to be three times, we need to be compensated. The website speaks about COVID 19 and how you want to make sure that everyone is protected, when I got home and cleaned the car the steering wheel was absolutely filthy.
Respectfully,

Pamela Pitt

I bought a Certified Pre-Owned Hyundai Elantra on 7/6/2020. I noticed that there were multiple chips of paint missing on the front bumper. I also noticed that the entire plastic lip under the grille was missing after I purchased the car. The right-hand head lamp lens was also full of condensation. I bring these up because I just saw the Certified Pre-Owned inspection sheet online. Inspection #35 reads “Front bumper/grille: finish, appearance, no visible damage.” Inspection #39 reads “Head lamps: high/low beam, clear lens, no damage.” When I purchased the vehicle, I thought that the chips of paint were normal, though, when I went back and looked at the original photos on the Hyundai CPO website, the front bumper lip was there, and the chips of paint were not there. I hope that the condensation in the head lamp isn’t permanent, and it may not be, but it should be in the condition described on the inspection sheet. The vehicle probably did pass a CPO inspection when considering the original photos, when I bought it though, it did not. I’m not sure if the chipped paint on the front bumper/the lip missing may have occurred during a previous test drive, but it should have been noticed and not have been sold in this condition. Again, I only learned of the inspection sheet after made the purchase. I have the original photos/photos of the vehicle afterward as well. Going off of the 173 point inspection sheet, I am extremely disappointed that these issues are present when I had paid extra for a CPO Hyundai vehicle.

I went to purchase a 2018 Dodge Journey listed on the dealerships website for $10,411 I offered $5,900 for down payment on the vehicle the dealer agreed so I came at 11:00am after being there all day the dealer finally come outside and tell me everything ready turn to find out he put the car in my friend name and also charge her )20,000 more for the car she didn’t read everything cause they was rushing and it was dark turn to find out I’m a co signer and he didn’t honor my TrueCar certificate, I get home and read everything so now I want a full refund and they can have they car this was not my friend money for them to do that it’s my money and I want a full refund

The dealer and I agreed upon a price of $14000 for a used 2019 Honda Civic on 5/20, when it came time to go to financing the price was changed to $18000 without informing me or acknowledging the change in price. The dealership closed by the time we finished to when we noticed the change in the contract we had to go the next day. The next day 5/21 we arrived to the dealership and were given various different excuses as to why the price became higher. The salesperson Mohammad stated that it included taxes even though there was a separate section of the invoice for this. The dealership stated that their manager was not available and we needed to return the next day to dispute the transaction. We came back on 5/22 asking for video footage from the financing room to prove that the agreed price was $14000. We were told that the camera was not working that day.

The dealership refused to refund us for the car and told us that we needed to pay the sales taxes in order to get our money back for the car.

McGrath Cit Hyundai in Chicago Illinois, had a 2018 Chevy Cruz advertised on *** and *** for $12.396.00. I talked to Mohammed ***, who is a salesman at the dealership. He told me that the car was in good condition and he would have the car detailed before we would arrive from Wentzville, MO which is 5 hours away. On 2/1/2020, I called and talked to Mohammed and the sales manager, Christopher once we were headed to Chicago. Both guys would not discuss any pricing until we arrived at the dealership. Once we arrived at the dealership, we test drove the car. The car’s exterior was not washed and the interior was dirty. The door panels were dirty along with the front two seats. While I was looking at the motor; my wife saw a big dent above the rear door panel. Mohammed said that it’s a used car and what do you expect. We went inside to discuss the price, Mohammed left to get the quote from his sales manager, He returned with the quote which was approximately $14,495.00. Mohammed said that there was a $1895.00 charge for maintenance. He said that all dealerships in Illinois charge this. He said the charge included an oil change, new brakes for a car with 18,000 miles, and tire rotation. We were in contact with this dealership for four days and at no time did they ever disclose the $1895.00 charge or the dent above the door. We live 5 hours away and the dealership had several opportunities to disclose the dent and the so called maintenance costs. Mohammed was also very rude once he found out that we were not going to buy this car. I told him what I would pay for the car and he said, “never”. We believe this is a very ruthless way of out-pricing other dealerships by having a lower sales price to bring the customer in, then they add on the maintenance charge to make the real price they want to get out of the car. I’m sure this deception has worked on many naive people and should be stopped.

I purchased a 2020 Hyundai Palisade at this location and I told them I did not want the extended warranty. Before leaving, I told them if I can change my mind and add it later. The dealer told me this was not possible, and I declined the warranty. Later on they added this extended warranty to my form, which was not disclosed to me at the beginning. There is an additional charge of $6,522.81 that I did not authorize on my statement. I do have documentation to support this. I spoke with Hyundai Financial and they were not aware of this. They gave me a case number *** but they have not gotten back to me, and the dealer needs to correct this since they added it after I declined it.

The $check should have been received and appears to have been cashed Please let us know if this is not the case The reconditioning fee covers all things necessary to prepare the car for sale It would cover the full inspection of the vehicle, the detail, oil change, replacing any filters as needed, transporting the vehicle to the dealership as well as any body work or touch up that is needed This amount is averaged over all of the vehicles with some being a little more and some being less Hopefully this is a better explanation of where the cost comes from As stated the $has been paid so hopefully this will resolve this issue

We have settled with customer on a refund check of $plus the second set of keys Since the vehicle is financed the check will be mailed to lender

Complaint: [redacted] I am rejecting this response because:I did receive the $check on December 2016, however it was issued on the Dec 2016, when I was informed it was issued Dec I shouldn't have to continually ask for the check as it should have been issued the day of the original complaint of Nov We can consider the $check issued closed.In regards to averaging the services across all vehicles that is a poor response Which vehicles, over what period of time, what was the range of expenses, etc I want the service records that were performed for the vehicle I purchased On the document that stated $for recon fees, it does not disclose this is an average value across vehicles I am not paying for reconditioning of other vehicles Sincerely, [redacted]

I have reached out to [redacted] and have resolved her complaintShe is pleased with our resolution and explanation in regards to her concernsFor further questions feel free to contact [redacted] General Manager at [redacted]

This dealer is bad don't go there they customers service is bad everything about then is bad. They had my daughter car for almost 2 months and she still don't have it . She don't have a loaner and I got her a rental and they said that they would not pay for it. Now that they say she was on a waiting list to get a loaner. Then they call saying they have one after going on two months. Right now she have a rental and they are saying they not going to pay for it that's something that she had to do to get were she need to be. BAD BUSINESS.

Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ The owner of the Dealership contacted Mr [redacted] personally to explain that the Dealership would have no reason to intentionally fail to make the full payoff because making the full payoff is a condition to the Dealership receiving title to the trade vehicle so it could be resoldThe error was a processing error for which the Dealership apologizesThe Dealership is reimbursing the Customer for the partial payoff made directly by the Customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I truly appreciate the fact that Mr [redacted] personally handled the situationIt was done quickly and he resolved the financial problem with ease and accuracy!!

Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@mcgrathcity.com we are pleased that we have been able to resolve the complaint to the customer's satisfaction [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Tuesday 6/was the first inquiry from MrMarassoWed 6/stated this car was his "first pick" among others he was looking at.He wanted clarification on the pricing on [redacted] a third party site for $12,810, however , on our site it was listed at 14,Cristian informed him the price would be reduced to 13,On Monday 6/Mr Marasso told [redacted] he will get back to himWhen he called back to leave deposit, the vehicle was being soldPer our general operating procedure ,predriven vehicles are available on a first come first served basis Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to [redacted] and that is where the car was listed for $12,At that time I did not know who the dealership wasI had to submit my name and email through [redacted] to get a response from who the dealership wasIn looking on [redacted] the same car was listed for the same $12,priceI was then contacted by somebody from [redacted] and when I told them I saw the ad on both websites, I was told it was a mistake and they would not honor the price, yet the price stayed on those different websites for another week at the same priceWhen I finally decided to purchase the car, the salesperson told me that HE would call me back to get my deposit (since all parties knew that I lived in [redacted] and needed to drive up to Chicago to take delivery) because he had a customer show upI had committed to buying the car and was waiting to give my credit card info as a deposit to hold the car to the salesperson but never heard back from himAlmost hours later, I sent the salesperson [redacted] a text, and that was when I was told that somebody was interested in the carNOT ONCE IN THE WHOLE TIME TALKING WITH THE SALES PERSON OR THE MANAGER [redacted] , DID ANYBODY MENTION THAT IF I GAVE A DEPOSIT, THE CAR COULD STILL BE SOLD Not only was there an issue with the price of the car on different websites (that McGrath dictates the price to) but, they sold the car that I had already committed to buy, right from underneath me VERY POOR BUSINESS PRACTICES AND TACTICS! And to add insult to injury, their customer service division, called me up weeks after the fact asking if I purchased a car alreadyWhen I told them I did and that I would never consider buying from McGrath again, the person had informed me that they would be willing to buy the car I just purchased at a discounted price (because after I took delivery of the car, it looses value) if I would be willing to buy a car from themAfter I made it clear that I was happy with the purchase of my new car, he had the nerve to continue by asking if I knew anybody that would be interested in getting a great deal form their dealership????? I hung up on him! I will tell everybody I know that this dealership is shady in ALL of it's practices!!!! Final Business Response / [redacted] (4000, 11, 2015/07/22) */ We reaffirm our response to the consumer's original complaintWe have taken action to insure that the consumer will not be contacted in the future

Purchased a used 2013*** and the engine was damaged by previous owner in which I am not able to drive the vehicle. I purchased the vehicle on May 11th 2019 and the vehicle started giving me problems 2 weeks after I purchased the car. My extended warranty will not cover the cost to repair or replace the engine since the issue is due to previous owner neglect. McGrath has not been helpful at all and will not accept responsibility for selling a lemon to me. The cost of the vehicle was $8650.00 the car had only 58000 miles on it. I cannot afford $8,000 to $9000 for repair or a new engine. That’s increases the cost of the car to over $17,000. I wish for McGrath to pay for all repairs or a new engine. Or McGrath can switch me to another vehicle of equal or higher value or refund my $1000 down payment and cancel the financing with ***. This Friday 7/12 will be when I make my first payment for the car and haven’t been able to drive the car for nearly a month.

On April 26, 2019 I stopped in for a trade in value on my car. After 4 hrs of a wait while Michael convinced me to look at a car, I accepted for my credit to be ran with ONE bank. Michael assured me it will only be with one bank. Came back with an offer and again I questioned if it was only ran with one bank. Again sales rep said yes. I later received an email making me away of at least 8-10 different inquiries made my this dealer. I immediately reached out and angelo from finance basically told me "he did what he needed to do to get me approved". I guess that means even if they need to exercise fraudulent active. I have called and emailed about 10 times or more and have been denied corporate information from everyone I have spoken to. I have emailed Jeremy *** who is supposedly the general manager but his service is worse than anyone else I have spoken to since Jeremy hasnt ONCE acknowledged or responded to my communication or returned any of my calls. Someone respectable and professional should fill this spot not someone who condones for consumers to be lied to at any cost as long as they get a sale. I have requested a letter of deletion to be submitted to the credit bureau for all unauthorized inquiries and was told if I purchased the truck, they will take care of everything. Goes without saying I decided to not do business with these crooks and they have since then decided they (by they I mean Jeremy who seems to be the only person who can give me what I need) will not even respond. I have also requested a hand full of times to talk to corporate, anyone above Jeremy at this point would be great but I am told there is no corporate number. Joined chat online and was given an 844 thats disconnected followed by disconnecting the chat before I can say anything else. This business practice needs to be looked at and shut down for the good of the consumers. Jeremy is a garbage manager!

The Experience with this dealer service really upsets me. My son was visiting a buddy at college and his car broke down (Hyundai issue) we had to take to the nearest dealership. Explained that we live 3 hours away when we dropped the car off and asked for weekly updates because we would need to coordinate 3 different days off to pick up the car when ready. 4 weeks later we finally have the car back. The rep we were assigned to NEVER called or returned calls for updates. The only way we could get a update is to call the main number for dealership and ask for service department. We were also told the dealership called to tell us car was ready — that did not happen. We had 3 numbers listed and no one got call or message. (We checked phone logs). We Were also told that a rent a car was denied. It took 4 weeks to get car back! We will never use this dealership service again next time we will find away to get the car back to our dealership!

Engine car broken. Car in the dealer since 04-04-2019. They do not give a car until my car is fixed.
They said that I have to wait 3 more days for a possible answer. Technician told me is a manufacture
defect and that the warranty cover 100%.

I took my SUV to Mcgrath Toyota to trade in with a Hyundai ElantraThey quoted me 2500$ less than what I was offered by *** , Toyota *** and Don *** ***When I decided not to go ahead with the deal, they agreed to increase the tradein value by and that made me happyTHe elantra that they had a fixed price clearly mentioned in the website and so I accepted the trade in offer.As with all other dealership a documentation fee of to 300$ is expectedThe twist came when they increased from 16,000(initially quoted) to 19,000$ for my SUV but suddenly increased the price of elantra by an unbelievable wooping 2500$ bringing about some servicing chargesI do not recommend this dealership to anybody as the dealings are not very transparentThey are other dealers who are firm in price and dont play tricks and mislead the customer.Finally sold the car to *** for 18,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My problem has been resolved! -- Sent from Gmail Mobile
Sincerely,
*** ***