Medical Genomics Corporation

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved and I need further time to review their claim Thank-you for your time in assisting with this matter Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved and I need further time to review their claim.  Thank-you for your time in assisting with this matter.
Regards,
[redacted]

To Whom it May Concern:[redacted] is in the business of providing highly specialized genetic testing and works with patients, the patients physicians and the patients insurance company to obtain coverage for testing.  After completing the testing and delivering report results to the physician,...

[redacted] files insurance claims with the patients insurance plan to secure payment.  After exhausting appeal efforts, any amounts unpaid by the insurance company are the patients responsibility.  [redacted] does offer a financial assistance plan for qualified individuals (based on a financial needs basis) to defray the patient responsibility portion of the testing.  In most cases, the patient responsibility is unknown at the time of testing (due to deductibles, co-insurance and other factors).  In certain circumstances, depending on the particular health plan that a patient has, the insurance company may choose to remit payment for the claims directly to the member (i.e., the patient) rather than the lab (i.e., [redacted]).  As part of the [redacted] Care application, all parties accepting financial assistance agree that they will PROMPTLY REMIT ALL MONIES PAID DIRECTLY TO THE PATIENT (OR GUARDIAN) FROM THE INSURANCE COMPANY RELATED TO THE [redacted] TESTING. Failure to remit the monies results in a disqualification of [redacted] Care financial assistance.  The Complaint filed by Ms. [redacted] indicates that Ms. [redacted]’s daughter had received genetic testing through [redacted].  Ms. [redacted] indicates that she had applied for and received financial assistance through our [redacted] Care Plan and therefore should not be liable for any balance beyond the $100 fee that she was billed and paid.  However, we were informed by the patients insurance carrier ([redacted] of California) that payment had been made directly to the patient and that the patient had cashed the check. We have made repeated collection efforts to no avail.  It should also be noted that Ms. [redacted] filed a complaint in regards to $470.37 but the total amount paid on the claims (for which [redacted] has received nothing) is $18,323.20.  Ms. [redacted] indicated that she believes she is being scammed but I assure you that this is not the case.  I respectfully request that this complain be disregarded or voided.  Please let me know if I can be at all helpful in further adjudicating this complaint.Kind regards,[redacted]