Midwest Contractor

Beginning in February 2019, we contracted with Midwest to have a portion of our basement finished and install a small half bath. In March 2019, city permits were pulled and the plans were approved by the city of ***. Work began in April 2019. Since April, the project has incurred multiple stoppages in progress, including weeks and months when absolutely no work has been completed. Although one of these episodes was due to an unexpected departure of a crew, we have been provided with no explanations as for the reasons of other delays. There have been 3 project managers and 3 separate crews who have come and gone. These managers and crews are responsible for one missed inspection and 8 failed inspections/re-inspections. Past crews have not properly covered or protected non-work areas resulting in extensive dust and debris. At over 6 months into the project, no drywall has been hung and the current project manager has ignored attempts to contact him regarding when the next phase of the project will start. We feel the progress on this fairly straightforward project is unacceptable, especially for the large down payment we provided at the outset of the contract. The frequent staff turnover has impeded consistency of work and the poor communication has eroded our confidence in the company's ability to deliver on the agreed upon final work product. We have had to re-arrange our work schedules, kennel our dog (even though many weeks have passed without any forward progress) and spend countless hours attempting to contact or follow up with Midwest. In addition to the financial investment we already have in the project, this has cost us immeasurable time and undue stress.

called to get an estimate for leveling our basement floor. they took 3 days to respond. when I called back left a message the reps name was Mike. It took another 2 days for a response. then I received a text requesting the address and when I gave it, I was informed Mike would be by on Monday 1/21/19. I waited at home for the call, which never came, and Mike, who never came by for the estimate. My experience with this company is negative.

I had forgotten to get a summer AC check on our AC system. I called to schedule an appointment, and they said that they had a cancellation that day. So, I accepted. The technician was very nice and came out early afternoon and checked everything out. He explained everything. He was very professional, and it was not like talking to a salesman. I was happy to sign up for a CSA and save some money vs. paying for the system check up alone.

We are 4 months in to a remodeling project that was to take 4-8 weeks. They failed to get the proper permits(building, electrical, plumbing) telling us they were not required. Upon out insistence they obtained the building permit on 9/07/17 (to late to help us) and a plumbing permit on 9/29/17. An electrical permit was never obtained. They can not properly install a shower base, attempt number three just failed. The shower was not water sealed properly. Grout was left on the face of discontinued specialty tiles. The new cabinets were cracked when used drywall screws not wood screws. Some of the cabinet drawers won't open because they set the base to close to the doorway frame. The travertine floor is cracking and uneven. The walls are uneven. The have been spackled and painted 4 times. The light above the toilet flickers. We sat down with the company president who said all the issues will be taken care of. They say all the issues are minor but each time they come out to fix it's just another disaster.