we installed a culture marble shower floor with a 4” curb along the entrance to the shower After the install was complete the customer said she wanted a pan that has a curb all the way around the perimeter of the shower so we removed the walls and installed a pan with a curb on the complete perimeter They were happy with the install so we scheduled the shower door install During the shower door install it was noticed that the floor was creaking (the bathroom is on the 2nd floor) so the installer was not going to install the door but the customer told him to install it anyway We went over to figure out why the floor was creaking and it seemed to be coming from under the subfloor that we laid We were going to brace under the subfloor so we removed row of tile in front of the pan but there was a layer of tile so we could not get to it We informed the customer to take care of this we could open the ceiling from below to brace it and the customer said no and that she wanted us to remove the shower door, shower walls and pan and brace it from above On 06/I agreed with her to do as she wanted and we would remove the complete shower, at that time she informed me she was going to be out of town until 07/08, I told her to call us when she returned and we would schedule a date to her shower and she agreed On 06/she called the office, I was out of the office the week of 6/so she spoke with one of the girls in the office asking for a schedule and she was told there is no schedule yet she got upset and said she was taking legal action We have already agreed to take care of the this matter when she returned from her vacation so not sure what she wants now
we installed a culture marble shower floor with a 4” curb along the entrance to the shower After the install was complete the customer said she wanted a pan that has a curb all the way around the perimeter of the shower so we removed the walls and installed a pan with a curb on the complete perimeter They were happy with the install so we scheduled the shower door install During the shower door install it was noticed that the floor was creaking (the bathroom is on the 2nd floor) so the installer was not going to install the door but the customer told him to install it anyway We went over to figure out why the floor was creaking and it seemed to be coming from under the subfloor that we laid We were going to brace under the subfloor so we removed row of tile in front of the pan but there was a layer of tile so we could not get to it We informed the customer to take care of this we could open the ceiling from below to brace it and the customer said no and that she wanted us to remove the shower door, shower walls and pan and brace it from above On 06/I agreed with her to do as she wanted and we would remove the complete shower, at that time she informed me she was going to be out of town until 07/08, I told her to call us when she returned and we would schedule a date to her shower and she agreed On 06/she called the office, I was out of the office the week of 6/so she spoke with one of the girls in the office asking for a schedule and she was told there is no schedule yet she got upset and said she was taking legal action We have already agreed to take care of the this matter when she returned from her vacation so not sure what she wants now