Minute Men Professional Moving, LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/19) */ I totally disagree with the stated facts of the conversationWe did have truck issues on that previous day and was trying to catch up with our previous customerWe started 6am that day and was running with three guys for the price of two to catch up that dayI did call her at 12:45pm to tell her what was going on and I would call her min before the truck would arriveI told my crew that I call her to let her know that you were running behind and call her when they finishI did not say anything about coming early because her job was at 5pmThat's a total mis- understanding and they did work really hard to complete her move in a fast timely mannerBy requesting lost wages at 30.00hr for work? I not informed this customer work that day or had to leave work for her moveIf that was the case, she should of said something to me in regards to lost wages and a resolution would have be done on the day of the move Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because of your truck issues, my move was delayed by several hoursThat is NOT my problemMy move was originally scheduled for 8:am, I have the email to prove itYou then rescheduled for 1pm and the movers did not get here until 3:pmI have facts and proofHad I known you'd be that late and unorganized I could have worked until 3pm that dayI would have complained to you the day of the move but, you, sir were vacationing in Costa Rica and refused to answer your phone for me and when I tried calling back the number you called me from they did not speak EnglishAll of this can and will be proven if you choose to not agree with my very generous settlement request Final Business Response / [redacted] (4000, 9, 2015/07/25) */ After looking back at my emails, we booked your move on June 2, for the 3rd of july I did explain the day before prior to your move what happen to one of our trucks and needed to push the time back to pmI contacted at 12:45pm explaining that we were running late and would contact you when my crew finishWe discuss a minute time frame in order for you to get back to your placeYou seem at the time that it was okay and I did my best to try to keep you informI tried to contact you that day and ask my crew to contact youI don't understand why there was a phone issue when I was in Costa Mesa, Texas that dayWhen you were trying to contact meIf you would of tried more than once leaving a voice mail or send an email in regards to your concern that dayIf you lost wages of two hours in regards to what happenI wish you would of just contacted me by phone or email after the 3rd of July and we could have come to an agreementAs a company, things happen beyond our control and we try to do our best to resolve these issues as they happenIn regards to your lost wages yes, I have no problem sending you your two hours of lost wagesHowever, why do you feel that you should be received compensation for travel fee when we did move you from Eden Prairie to Fridley?

Initial Business Response / [redacted] (1000, 5, 2015/07/19) */ The quote I gave Ms [redacted] , was base on the description she explain to me over the phoneShe said I have some beds, boxes and shelving not much stuff in her wordsWhen my crew came to her house she have more then expectedOne of my crew members told me that it going to take a long time due to lots of single items in each roomHe also told me that it was about 250-totes and single itemsI have two conversations that day in regards to her moveExplaining to her that it will take longer then expectedShe agreed to have then continue until they were finishWhen the job was completed it was a total of nine hours which I charge her only eightMy crew work hard and straight thru the total moveThe issue in regards to have the larger truckI explain to her that since we were only going miles awayIt was better cost effective due to a smaller travel fee and hourly rateDue to the items that she had to moveThe larger truck would not have fit all her stuffTherefore, two trips would have been done base on the amount of itemsI received a call from Ms [redacted] explaining me her concerns and told her lets talk to see if we can come to some resolutionIf I would of came to her house and seen the items that needed to be moveI probably would have given her a better estimateI always tell customers to move there own personal items and we are not responsible for items that have been pre-packWe have moved hundreds of customers over our history as a moving company and our goal is to satisfy our customer needs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told Craig we had mostly boxesShelving that we would break down and we did ! I told him my bedroom was furnished but there was no sofa There was not or boxes.I have all my boxes broke down and my totes stored if he would like to count them tops !!! How about the trips because of the foot truck ,the minute drive times for the miles Maybe Craig should work where he can write things downYou tell your customers to move there own personal items ???? Isnt that what they are paying you as business to do

Initial Business Response /* (1000, 8, 2014/10/20) */
Mr.***,
*** and *** explain to you and pointed out the previous condition of your couch the day of your moveThis couch by no means was in new condition as you stated in our claimOur company policy as a precaution, we point out
the condition of furnitureYou were well inform in regards to the condition and you told them you were aware of the previous damageYou observe them moving the couch out of your apartment and into your new locationHere is your email claim to our company as follows:
Most of our belongings arrived in good conditionUnfortunately our leather couch and its matching love seat got seriously damaged with several cracks, rips, and wall marks on them(I sent you a few pictures via text message)I did received your pics however, you never mention any damage to your love seat just your couchPer our conversation in regards to payment and the end of your moveYou were not happy of the cost and you just wanted to pay I explain to you what our hourly rate was and what the final cost base on hours of service and that's when you immediately started complaining about the damage to the couchI also explain to you that By bringing a clam, you agree to permit Company any reasonable means to investigate my claim due to the age, previous condition and proof of purchasePlease explain why you didn't mention the love seat and what do you mean cracks when all leather has cracks/creases in them
Initial Consumer Rebuttal /* (3000, 10, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is TOTALLY INCORRECTI never discussed the condition of my couch and love seat before the moveI just can't believe how a "legit" company would use such tactics to get away with bad serviceI did call you the day of the service while your guys were still in my apartment and even before I knew about the costI went out to get additional cash from an ATM and found out about the damages when I returnedI NEVER SAID I WAS NOT SATISFIED WITH THE COSTIn fact, it took me more time to clean out my old apartment which is why I clearly understood that the price will be up due to additional wait time in the parking lot of my new placeAdditionally, I gave *** ($tip) which should make you understand that the total cost wasn't an issue for meWe had an agreement and I respected my partI want my couch and love seat to be fixed...I am not interested in any cash if the furniture can be repairedThe couch is pure leather purchased brand new at ASHLEY FURNITURE in ALBERTVILLE, MN
Final Business Response /* (4000, 12, 2014/10/28) */
That is not correct that you found out about the damage after you return from ATM*** and *** told me that you watched them bring in/out the couch and when they return to the truck, that's when you said that there was major damageLike I explain before, you brought up about your couch being damage at the end of your moveWe had this discussion and you were aware of the previous damage to the couchI really don't understand why your saying now that it was after the move when we had this discussion at the time of payment*** and *** were right there when we were talking on the phoneIf you were not happy with the service then, I don't understand why you would tip themI have explain my overview of what happen and feel we did what the customer ask in order to move his household goods to their new locationCracks and rips did not happen to your couch and I stand by on what my employees are telling me and my explanation in regards to what happen

Had to cancel a check for $todayTwo weeks ago Craig could not take debit card but required me to mail a $dollar checkAfter tries to get a commitment for my move out, Craig decided to just ignore my calls , with now just days until I MUST move out, I found a very good moverOn one of my calls, the reception was so bad that it was impossible to continue the call, Craig said he was overseasSo he claimed

Initial Business Response /* (1000, 5, 2015/07/19) */
I totally disagree with the stated facts of the conversation. We did have truck issues on that previous day and was trying to catch up with our previous customer. We started 6am that day and was running with three guys for the price of two to...

catch up that day. I did call her at 12:45pm to tell her what was going on and I would call her 30 min before the truck would arrive. I told my crew that I call her to let her know that you were running behind and call her when they finish. I did not say anything about coming early because her job was at 5pm. That's a total mis- understanding and they did work really hard to complete her move in a fast timely manner. By requesting lost wages at 30.00hr for work? I not informed this customer work that day or had to leave work for her move. If that was the case, she should of said something to me in regards to lost wages and a resolution would have be done on the day of the move.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of your truck issues, my move was delayed by several hours. That is NOT my problem. My move was originally scheduled for 8:30 am, I have the email to prove it. You then rescheduled for 1pm and the movers did not get here until 3:30 pm. I have facts and proof. Had I known you'd be that late and unorganized I could have worked until 3pm that day. I would have complained to you the day of the move but, you, sir were vacationing in Costa Rica and refused to answer your phone for me and when I tried calling back the number you called me from they did not speak English. All of this can and will be proven if you choose to not agree with my very generous settlement request.
Final Business Response /* (4000, 9, 2015/07/25) */
After looking back at my emails, we booked your move on June 2, 2015 for the 3rd of july 2015. I did explain the day before prior to your move what happen to one of our trucks and needed to push the time back to 1 pm. I contacted at 12:45pm explaining that we were running late and would contact you when my crew finish. We discuss a 30 minute time frame in order for you to get back to your place. You seem at the time that it was okay and I did my best to try to keep you inform. I tried to contact you that day and ask my crew to contact you. I don't understand why there was a phone issue when I was in Costa Mesa, Texas that day. When you were trying to contact me. If you would of tried more than once leaving a voice mail or send an email in regards to your concern that day. If you lost wages of two hours in regards to what happen. I wish you would of just contacted me by phone or email after the 3rd of July and we could have come to an agreement. As a company, things happen beyond our control and we try to do our best to resolve these issues as they happen. In regards to your lost wages yes, I have no problem sending you your two hours of lost wages. However, why do you feel that you should be received compensation for 50.00 travel fee when we did move you from Eden Prairie to Fridley?

Initial Business Response /* (1000, 5, 2015/07/19) */
The quote I gave Ms. [redacted], was base on the description she explain to me over the phone. She said I have some beds, boxes and shelving not much stuff in her words. When my crew came to her house she have more then expected. One of my crew...

members told me that it going to take a long time due to lots of single items in each room. He also told me that it was about 250-300 totes and single items. I have two conversations that day in regards to her move. Explaining to her that it will take longer then expected. She agreed to have then continue until they were finish. When the job was completed it was a total of nine hours which I charge her only eight. My crew work hard and straight thru the total move. The issue in regards to have the larger truck. I explain to her that since we were only going 1.6 miles away. It was better cost effective due to a smaller travel fee and hourly rate. Due to the items that she had to move. The larger truck would not have fit all her stuff. Therefore, two trips would have been done base on the amount of items. I received a call from Ms. [redacted] explaining me her concerns and told her lets talk to see if we can come to some resolution. If I would of came to her house and seen the items that needed to be move. I probably would have given her a better estimate. I always tell customers to move there own personal items and we are not responsible for items that have been pre-pack. We have moved hundreds of customers over our history as a moving company and our goal is to satisfy our customer needs.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told Craig we had mostly boxes. Shelving that we would break down and we did ! I told him my 3 bedroom was furnished but there was no sofa . There was not 250 or 300 boxes. .I have all my boxes broke down and my totes stored if he would like to count them . 80 tops !!! How about the 2 trips because of the 16 foot truck ,the 20 minute drive times for the 1.6 miles . Maybe Craig should work where he can write things down. You tell your customers to move there own personal items ???? Isnt that what they are paying you as business to do.

Initial Business Response /* (1000, 5, 2015/07/19) */
The quote I gave Ms. [redacted], was base on the description she explain to me over the phone. She said I have some beds, boxes and shelving not much stuff in her words. When my crew came to her house she have more then expected. One of my...

crew members told me that it going to take a long time due to lots of single items in each room. He also told me that it was about 250-300 totes and single items. I have two conversations that day in regards to her move. Explaining to her that it will take longer then expected. She agreed to have then continue until they were finish. When the job was completed it was a total of nine hours which I charge her only eight. My crew work hard and straight thru the total move. The issue in regards to have the larger truck. I explain to her that since we were only going 1.6 miles away. It was better cost effective due to a smaller travel fee and hourly rate. Due to the items that she had to move. The larger truck would not have fit all her stuff. Therefore, two trips would have been done base on the amount of items. I received a call from Ms. [redacted] explaining me her concerns and told her lets talk to see if we can come to some resolution. If I would of came to her house and seen the items that needed to be move. I probably would have given her a better estimate. I always tell customers to move there own personal items and we are not responsible for items that have been pre-pack. We have moved hundreds of customers over our history as a moving company and our goal is to satisfy our customer needs.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told Craig we had mostly boxes. Shelving that we would break down and we did ! I told him my 3 bedroom was furnished but there was no sofa . There was not 250 or 300 boxes. .I have all my boxes broke down and my totes stored if he would like to count them . 80 tops !!! How about the 2 trips because of the 16 foot truck ,the 20 minute drive times for the 1.6 miles . Maybe Craig should work where he can write things down. You tell your customers to move there own personal items ???? Isnt that what they are paying you as business to do.

Initial Business Response /* (1000, 5, 2015/07/19) */
I totally disagree with the stated facts of the conversation. We did have truck issues on that previous day and was trying to catch up with our previous customer. We started 6am that day and was running with three guys for the price of...

two to catch up that day. I did call her at 12:45pm to tell her what was going on and I would call her 30 min before the truck would arrive. I told my crew that I call her to let her know that you were running behind and call her when they finish. I did not say anything about coming early because her job was at 5pm. That's a total mis- understanding and they did work really hard to complete her move in a fast timely manner. By requesting lost wages at 30.00hr for work? I not informed this customer work that day or had to leave work for her move. If that was the case, she should of said something to me in regards to lost wages and a resolution would have be done on the day of the move.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of your truck issues, my move was delayed by several hours. That is NOT my problem. My move was originally scheduled for 8:30 am, I have the email to prove it. You then rescheduled for 1pm and the movers did not get here until 3:30 pm. I have facts and proof. Had I known you'd be that late and unorganized I could have worked until 3pm that day. I would have complained to you the day of the move but, you, sir were vacationing in Costa Rica and refused to answer your phone for me and when I tried calling back the number you called me from they did not speak English. All of this can and will be proven if you choose to not agree with my very generous settlement request.
Final Business Response /* (4000, 9, 2015/07/25) */
After looking back at my emails, we booked your move on June 2, 2015 for the 3rd of july 2015. I did explain the day before prior to your move what happen to one of our trucks and needed to push the time back to 1 pm. I contacted at 12:45pm explaining that we were running late and would contact you when my crew finish. We discuss a 30 minute time frame in order for you to get back to your place. You seem at the time that it was okay and I did my best to try to keep you inform. I tried to contact you that day and ask my crew to contact you. I don't understand why there was a phone issue when I was in Costa Mesa, Texas that day. When you were trying to contact me. If you would of tried more than once leaving a voice mail or send an email in regards to your concern that day. If you lost wages of two hours in regards to what happen. I wish you would of just contacted me by phone or email after the 3rd of July and we could have come to an agreement. As a company, things happen beyond our control and we try to do our best to resolve these issues as they happen. In regards to your lost wages yes, I have no problem sending you your two hours of lost wages. However, why do you feel that you should be received compensation for 50.00 travel fee when we did move you from Eden Prairie to Fridley?