[redacted] ***,As I asked you to do in the last message is to email me you info so I can send glass tech to fixI have been gone on disability for weeks and not been working in shopI still have not received a email from you so Im not sure why you are complaining againIf you sent an email to me like I asked maybe it was put in the spam folderIf you did send a email please copy the complete email and paste it to this report so we can all see you did or didn't do your partOr did you never send an email liked I asked? Here is the last response I wrote you...Again I'm doing this out of courtesy and you still continue to not work with me in a courtesy way[redacted] Date Sent: 11/18/5:55:PM***,I am willing to purchase a OEM windshield for [redacted] only under these termsMy sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expenseThere will be no other expenses BumperDoc will payThis will be my final response on this matter if you do not except this offer all deals will be off the tableIf you accept these terms please email me year and model of your [redacted] and phone numberI will then have my glass sub contractor contact you so he can install.This is not admitting to guiltI am only trying to resolve this issue.Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I’d like to accept the offer the vendor (Bumperdoc) extended to replace my cracked windshield with an OEM windshield at their own expenses.Please communicate them my willingness to accept the offer and remove the complaintThey can contact me directly at *** to perform the repairs.Thank you for your help
Regards,
*** ***
As explained on the *** home page for BumperDoc windshield chip repair under Fine print says BumperDoc is not responsible if windshield cracks during repair processWe also explain this to each customer that the windshield is already broken and at times when we inject resin in cracked
windshield there is a possibility it could spreadAs a courtesy we did let customer know we were willing to put in a brand new aftermarket windshield which meets industry and Insurance standards for him or put a used OEM windshield in for him in his year old car at no costWe will not buy customer a brand new oem windshield on his year old *** that was already all chipped up and brokenIf customer is willing to pay the difference for brand new OEM windshield I will be willing to do thisCustomer is being very unreasonable, rude, demanding and very hard to work with.Please let me know if he would like one of these options.Thank you,*** ***FYI:I have also taken a screen shot of *** homepage
In a Nutshell
Technicians repair chips in windshields to better protect
automobiles and prevent further damage; valid for chips up to a
quarter’s size
The Fine Print
Promotional value expires days after purchaseAmount paid never expires
Limit per person, may
buy additional as a giftLimit per visitAppointment required; no
appointment necessary Tuesday-Saturday, 9:a.m.-3:p.mService may
take up to hourValid only for option purchasedAll goods or
services must be used by the same personMust use promotional value in
visitValid only for chips up to the size of a quarterBumperDoc not
responsible if windshield cracks during repair
Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The merchant is not telling the truthAs said earlier he failed to explain to me the risks of having the chip repaired at his facilities, and at no time I was told that the chip could end up into a larger crackMuch less of the size that ended up beingI'd have never used their services if that risk had been explained to meAdditionally, a copy of the form that I received electronically when I looked at *** website did not say anything about the merchant not being responsible for damages Indeed the form that I received with the description and cost of services clearly states (see snapshot attached) that merchant is responsible for the care and quality of servicesThe link that appears in there to their own website does not say anything about not being responsible for damages or explaining any of the risks associated to this particular serviceThe merchant fail to fix the chip, and made the problem worse and should be responsible for paying the damages associated with the purchase and installation of a *** windshield, no second-hand or any other windshield which fails to have the standards of the ***About the rude behavior stated by the merchant that is also falseNevertheless, I have to admit that they may feel uncomfortable when they say lies to customers, change their own statements only a few minutes after they indicate them to customers, and they are later confronted by a customer who demands a fair treatmentThreatening with calling the police because a customer complaints about the poor quality of their service and asks for a copy of the form that gave them a few minutes earlier is not acceptable I also don't understand why the age of my vehicle, which is not years, can be related to the quality of the service offers or damages they should coverI have no doubts that the merchant used advertisement and gave misleading information to me, and failed to explain the risks of its services, verbally when I went there, or in writing in any of the forms that I have access electronically or in hard copy when I purchase the service]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem: The vendor agreed to replaced the windshield of my vehicle with a brand new original [redacted] windshield at its own cost. My vehicle was damaged during a simple procedure at Bumperdoc facilities. This event occurred more than 2 months ago. A manager of the store, Mr. [redacted] has not made any attempt to repair my windshield and therefore this complaint has been filed.Desired Outcome: The windshield is replaced with a brand new [redacted] original windshield at no cost to me and as soon as possible.
Regards,
[redacted]
[redacted],I am willing to purchase a OEM windshield for [redacted] only under these terms. 1. My sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expense.2. There will be no other expenses BumperDoc will pay. This will be my final response on this matter if you do not except this offer all deals will be off the table. If you accept these terms please email me year and model of your [redacted] and phone number. I will then have my glass sub contractor contact you so he can install.This is not admitting to guilt. I am only trying to resolve this issue.Thank you,[redacted]
[redacted],As I asked you to do in the last message is to email me you info so I can send glass tech to fix. I have been gone on disability for 8 weeks and not been working in shop. I still have not received a email from you so Im not sure why you are complaining again... If you sent an email to me like I asked maybe it was put in the spam folder. If you did send a email please copy the complete email and paste it to this report so we can all see you did or didn't do your part. Or did you never send an email liked I asked? Here is the last response I wrote you...Again I'm doing this out of courtesy and you still continue to not work with me in a courtesy way.[redacted]Date Sent: 11/18/2015 5:55:02 PM[redacted],I am willing to purchase a OEM windshield for [redacted] only under these terms. 1. My sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expense.2. There will be no other expenses BumperDoc will pay. This will be my final response on this matter if you do not except this offer all deals will be off the table. If you accept these terms please email me year and model of your [redacted] and phone number. I will then have my glass sub contractor contact you so he can install.This is not admitting to guilt. I am only trying to resolve this issue.Thank you,[redacted]
[redacted] ***,As I asked you to do in the last message is to email me you info so I can send glass tech to fixI have been gone on disability for weeks and not been working in shopI still have not received a email from you so Im not sure why you are complaining againIf you sent an email to me like I asked maybe it was put in the spam folderIf you did send a email please copy the complete email and paste it to this report so we can all see you did or didn't do your partOr did you never send an email liked I asked? Here is the last response I wrote you...Again I'm doing this out of courtesy and you still continue to not work with me in a courtesy way[redacted] Date Sent: 11/18/5:55:PM***,I am willing to purchase a OEM windshield for [redacted] only under these termsMy sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expenseThere will be no other expenses BumperDoc will payThis will be my final response on this matter if you do not except this offer all deals will be off the tableIf you accept these terms please email me year and model of your [redacted] and phone numberI will then have my glass sub contractor contact you so he can install.This is not admitting to guiltI am only trying to resolve this issue.Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I’d like to accept the offer the vendor (Bumperdoc) extended to replace my cracked windshield with an OEM windshield at their own expenses.Please communicate them my willingness to accept the offer and remove the complaintThey can contact me directly at *** to perform the repairs.Thank you for your help
Regards,
*** ***
As explained on the *** home page for BumperDoc windshield chip repair under Fine print says BumperDoc is not responsible if windshield cracks during repair processWe also explain this to each customer that the windshield is already broken and at times when we inject resin in cracked
windshield there is a possibility it could spreadAs a courtesy we did let customer know we were willing to put in a brand new aftermarket windshield which meets industry and Insurance standards for him or put a used OEM windshield in for him in his year old car at no costWe will not buy customer a brand new oem windshield on his year old *** that was already all chipped up and brokenIf customer is willing to pay the difference for brand new OEM windshield I will be willing to do thisCustomer is being very unreasonable, rude, demanding and very hard to work with.Please let me know if he would like one of these options.Thank you,*** ***FYI:I have also taken a screen shot of *** homepage
In a Nutshell
Technicians repair chips in windshields to better protect
automobiles and prevent further damage; valid for chips up to a
quarter’s size
The Fine Print
Promotional value expires days after purchaseAmount paid never expires
Limit per person, may
buy additional as a giftLimit per visitAppointment required; no
appointment necessary Tuesday-Saturday, 9:a.m.-3:p.mService may
take up to hourValid only for option purchasedAll goods or
services must be used by the same personMust use promotional value in
visitValid only for chips up to the size of a quarterBumperDoc not
responsible if windshield cracks during repair
Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The merchant is not telling the truthAs said earlier he failed to explain to me the risks of having the chip repaired at his facilities, and at no time I was told that the chip could end up into a larger crackMuch less of the size that ended up beingI'd have never used their services if that risk had been explained to meAdditionally, a copy of the form that I received electronically when I looked at *** website did not say anything about the merchant not being responsible for damages Indeed the form that I received with the description and cost of services clearly states (see snapshot attached) that merchant is responsible for the care and quality of servicesThe link that appears in there to their own website does not say anything about not being responsible for damages or explaining any of the risks associated to this particular serviceThe merchant fail to fix the chip, and made the problem worse and should be responsible for paying the damages associated with the purchase and installation of a *** windshield, no second-hand or any other windshield which fails to have the standards of the ***About the rude behavior stated by the merchant that is also falseNevertheless, I have to admit that they may feel uncomfortable when they say lies to customers, change their own statements only a few minutes after they indicate them to customers, and they are later confronted by a customer who demands a fair treatmentThreatening with calling the police because a customer complaints about the poor quality of their service and asks for a copy of the form that gave them a few minutes earlier is not acceptable I also don't understand why the age of my vehicle, which is not years, can be related to the quality of the service offers or damages they should coverI have no doubts that the merchant used advertisement and gave misleading information to me, and failed to explain the risks of its services, verbally when I went there, or in writing in any of the forms that I have access electronically or in hard copy when I purchase the service]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem: The vendor agreed to replaced the windshield of my vehicle with a brand new original [redacted] windshield at its own cost. My vehicle was damaged during a simple procedure at Bumperdoc facilities. This event occurred more than 2 months ago. A manager of the store, Mr. [redacted] has not made any attempt to repair my windshield and therefore this complaint has been filed.Desired Outcome: The windshield is replaced with a brand new [redacted] original windshield at no cost to me and as soon as possible.
Regards,
[redacted]
[redacted],I am willing to purchase a OEM windshield for [redacted] only under these terms. 1. My sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expense.2. There will be no other expenses BumperDoc will pay. This will be my final response on this matter if you do not except this offer all deals will be off the table. If you accept these terms please email me year and model of your [redacted] and phone number. I will then have my glass sub contractor contact you so he can install.This is not admitting to guilt. I am only trying to resolve this issue.Thank you,[redacted]
[redacted],As I asked you to do in the last message is to email me you info so I can send glass tech to fix. I have been gone on disability for 8 weeks and not been working in shop. I still have not received a email from you so Im not sure why you are complaining again... If you sent an email to me like I asked maybe it was put in the spam folder. If you did send a email please copy the complete email and paste it to this report so we can all see you did or didn't do your part. Or did you never send an email liked I asked? Here is the last response I wrote you...Again I'm doing this out of courtesy and you still continue to not work with me in a courtesy way.[redacted]Date Sent: 11/18/2015 5:55:02 PM[redacted],I am willing to purchase a OEM windshield for [redacted] only under these terms. 1. My sub contractor mobile glass company will go to your residence to install a new OEM glass on your [redacted] at BumperDocs expense.2. There will be no other expenses BumperDoc will pay. This will be my final response on this matter if you do not except this offer all deals will be off the table. If you accept these terms please email me year and model of your [redacted] and phone number. I will then have my glass sub contractor contact you so he can install.This is not admitting to guilt. I am only trying to resolve this issue.Thank you,[redacted]