Mount-N-Repair

See attached documentJanuary 12, Springdale-MasonPEDIATRIC ASSOCIATES, INC.Dear *** ***:I am very sorry that we did a very poor job scheduling your child's appointment with our practiceI apologize that you were not shown compassion when you showed up for the visit.Currently, we are closed
for new *** patients but our policy is to have the patient speak to one of the managers so we can investigate if any providers have openingsThe managers usually ask the patient to contact *** to find out if there are any openings because you are required to choose a Primary Physician and we also notify you that we will not administer any vaccines in our office for patients with this insuranceWe purchase our vaccines privately and receive no state funded vaccines so we are unable to administer vaccines in our office for *** patientsBut none of this helps your family at this timeBut I will work on better ways to handle the entire situation so another patient does not get caught in the same problemI certainly will remind all our staff that if a patient says they have ***, especially as a newborn, then the phone call needs to go directly to management or we state we are closed for ***At least, we would not be wasting your time or complicating an already stressful and happy timeI am not sure which individual might have told you we were open for *** but I will put a reminder to all of our staff that all *** questions must go to the management.I am also sorry you were turned away at the office but if we see a patient that is not on an insurance that we accept, then we have to formally dissolve the relationship by sending a certified letter and the patient has a significant bill they were not expectingI will work on the staff trying to deliver the information with compassion but at the same time we are trying to stop patients from getting bills and vaccines they were not expecting to be responsible for paying.Finally, discrimination played no part in this situationWe accept all patients with insurance plans we are providers for if we have openings in our practiceBut it is very important for us to not take on more patients than we can handle.Sincerely, SPRINGDALE OFFICEBrenda H*** Springfield PikeOffice Manager Cincinnati, OH 45246 tel (513) 771-1613 MASON OFFICE Mason-Montgomery Rd. Suite 206 Mason, OH 45040 tel (513) 459-