Mr. Appliance of Pierce & St Croix Counties

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jon *** Its obvious MrAppliance feels a simple phone call to the manufacture is worth $45.00, MrAppliance told me when I brought the dehumidifier to him (as a Frigidaire referred repair dealer) that he thought it was a condenser problemI would accept MrAppliance response to my complaint had the replacement been sent to MrAppliance for exchange of the old defective one, but instead I was directed to *** *** *** in Amery Wito pick up the replacement applianceIn addition to the additional mileage and time I was charged $for a recycle feeI have no problem paying a recycle fee but that fee should have been part of the $I paid to MrApplianceThis is a poor way to treat a customer and I regret going to MrAppliance of BaldwinMy next coarse of action will be to contact Frigidaire and explain what MrAppliance did andask them why MrAppliance directed them to send the replacement to *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this company will never refund my money and I have no choice but to close this case.
Regards,
Louise ***

Company states that the worker did go out there and review the problem. Unfortunately, the user interface is no longer available. If it doesn't work and they can't get a part for it, the consumer has to go back to the manufacturer. They did complete the service call.

I am the owner of the Mr...

Appliance company and want to respond to this customers complaint.We got a call about a LG washer that wasn't performing correctly for the customer.   Mark our top technician went out and the unit had control board issues and worse yet that we can't get the part from LG headquarters. First there is no possible way we would know what part had failed until a technician diagnoses it.Second we did not know LG had discontinued the part that had failed....after all that is near impossible to do this for any customer.We strive to do great work for all of our customers ,but in this case no one is the winner.   if we don't sell the overall job we don't make any money and worse yet the customer is unhappy that we cant repair the appliance.I  hope the customer will understand the situation that is not our fault.Thank you for your business!Mr. Appliance of St. Croix River Valley

In regards to ID customer Mr. [redacted] has complained that our company charged too much to try and repair a dehumidifier that was out of warranty.   We charged the customer half price of our normal fee of $103 and charged him $45  for the research and the time talking to the...

corporation to accept his out of warranty dehumidifier for this sum of money and time spent we will accept his new unit and we will gladly refund all of his money.  If we can solve the issue please let us know what you would like to do in regards to spending hours to solve an issue for an unhappy customer.