My Tech Guru's Inc.

*** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** *** I have been in touch with Semantic customer service
According to Techguru I am to have lifetime protection from them They have no record of my name Can you help me get my money back now?????

Complaint: ***
I am rejecting this response because:I just got notified that I failed to answer, I get over scam emails
everyday and I somehow missed your emailThis case has not been resolvedThey gave me extended service because I had to hire another tech to fix a problem they could not solve, so they offered me months service as a courtesy for the $I paid the other techI decided to cancel the rest of my subscription with Tech Gurus and they said they would credit my ***, which can’t be done due to time elapseThey refuse to send me a check.This company is a scamI went to their website and my *** warned me not to go to this siteThey advertise as a *** provider and if you click on the adv you get infected with virusesThey have terrible reviews in *** search *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sir/Madam,">
Please find the complete synopsis of the customer issue and status
Customer name: *** ***
Issue - Customer forgot to enter the windows login password which needs to be
changed
Synopsis: Customer came to create Admin login and restricted the
access to his son not to use the computer, technician did a cleand
educated the customer to change the passwordThe password was typed and the same has been given in the notepad too on 6th Jan and closed the ticket as resolved
After days customer called back for not able to login into
the computer because customer forgot the passwordCustomer was informed to arrange an alternate computer for resetting the password but till date there was no arrangement of an alternate system from the customer side
Customer Received support on the below:
1) System Popup issue (Dec 13)
2) *** user name issue (Dec 13)
3) System Password Change (Jan 14)
Above all the customer had filed for a chargeback and we disputed the chargeback with all relevant details
We also tried to reach the customer several times from the time we received this complaint but the customer didn't respond back to any of the voice mails
Regards,
Support Team
MyTechGurus Inc

Hello Sir / Ma'am, We tried reaching out to the customer but couldn't get through the lineHence we have processed the refund of $on 20th April and communicated the same via email to the customer. Thanks,Support TeamComputer Tech Support

Sir / Madam,
We don't agree with the fact that customer stating we identified ourselves as support company for ***We are very clear from the beginning of the conversation with the customer stating we are an Independent technical support organization and have no affiliation with any
third party companyThis is again reiterated when we take remote session of the customer and it also allows a pto disconnect the session if the customer is not willing to proceed.After taking the service it's not right on the part of customer to state that we misrepresentedWe are a legitimate company who are involved in solving customers issue and there are thousands of satisfied customers with us
Customer came for installation issue and the system was very slow to perform the installationWe arranged several call backs with the customer on the requested date and time but the customer wasn't availableIf the customer would have send an email or contacted us regarding refund we would have processed it as we are committed to our customers. Anyways we have initiated the refund of $from our side and this should reflect in the customer statement soonRegards,
Support Team
*** *** ***

Sir/Maam,
First and foremost we don't call any personPeople call us for support and become our customersWe have so many customers whom we service them every month for maintenanceWe tracked the customer details and this name is not in our databaseWhile tracking the calls
also didn't reveal any detailsThere are many people out there who uses different company names to get access into the systemWe are a very genuine organisation focussing only on servicing the customers actual problems and helping them to maintain the system in perfect condition.
If the customer could get us the number from which the call came through it would be easier for us to identify the person who used our nameRegards,
Support Team

Hello Sir / Ma'am,
We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach himRegards,
Support Team
Computer
Tech Support

Sir / Ma'am,
We have reached out to the customer and explained the complete scenariosThe plan has been extended with the consent of the customerRegards,
Support Team

I contacted what I thought was *** about what I also believed was a *** issueSomehow I was sent over to "MyTechGurus"They utilize the same remote program that *** does to remote in and evaluate your computerThey tweeked and deleted and added new programs to "clean" up my laptopEnd results were after three tries they could not correct the issueBut it is a time delay issue that is not evident right awaySo upon learning it was still not fixed, I contacted the company who wanted more money to fix what they never fixed and would not consider a refund for work not deliveredMy laptop is not performing any better and a small program I did have on there mysteriously no longer works that would clean up the laptop

They refunded the full amount I paid in the beginning$Thank you for helping, they are a scam

Sir / Maam,
We spoke to the customer and resolved the issue
Thanks,
Customer Support Team

Sir / Ma'am,We are a committed organisation in the technical support industry and are servicing hundreds of customers on a daily basisThere is no need for us to call any random numbers. Scammers use auto-dialers and can show any number they want to the caller, this was NOT us.It isn’t possible to make a call from a toll free number unless you are in the united states and we are located in Asia so this must be an autodialer.We are Inbound call center only.If the customer can send us a recording of the call probably we can trace where the call originated and track the scammer.Regards,Support Team

Sir / Ma'am,
We are a committed organisation in the technical support industry and are servicing hundreds of customers on a daily basisThere is no need for us to call any random numbers.
Scammers use auto-dialers and can show any number they want to the caller, this was NOT usIt isn’t possible to make a call from a toll free number unless you are in the united states and we are located in Asia so this must be an autodialerWe are Inbound call center onlyIf the customer can send us a recording of the call probably we can trace where the call originated and track the scammerRegards,
Support Team

Complaint: ***
I am rejecting this
response because:I just got notified that I failed to answer, I get over scam emails everyday and I somehow missed your emailThis case has not been resolvedThey gave me extended service because I had to hire another tech to fix a problem they could not solve, so they offered me months service as a courtesy for the $I paid the other techI decided to cancel the rest of my subscription with Tech Gurus and they said they would credit my ***, which can’t be done due to time elapseThey refuse to send me a checkThis company is a scamI went to their website and my *** warned me not to go to this siteThey advertise as a *** provider and if you click on the adv you get infected with virusesThey have terrible reviews in *** search
*** ***

Sir / Madam,
We regret for the fact that Mr. *** *** was receiving calls in the pretext specifying our company
nameTo start with we would like to inform Mr.*** *** that we never call any customers and we are a very legitimate business organisation with high degree of customer service satisfaction levelThe phone numbers mentioned by Mr.*** *** is not our numbersThere are several companies who call several people stating that they are calling from so and so company.
These are some of the methods adopted by people to malign reputed organisationsRegards,
Support Team
MTG

My Tech Guru's Incdid have a slight misleading *** advertisement when I first found their company, but when I first contacted them they made no claim that they were indeed part of ***In fact I am extremely happy I found them and I can tell you they have paid for themselves three times overSince I have a yearly subscription with them I contact them each month for cleaning and when something gets into my computer they will spend hours getting it outI just left their technician right before I came to the Revdex.com and he spent over two hours fixing what I personally screwed up on my computerI think only the squeaky wheels are contacting the Revdex.com because I really have no problem with My Tech Guru’s IncIf by chance you think so I am not affiliated with them in anyway except for being a very satisfied client! Please contact me if you have any questions Revdex.com

Sir / Madam,
We got in touch with the customer and he said he's very happy with our serviceHe didn't recognize raising any complaint
Regards,
Support Team

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***