MyShiba

This customer (a family of three people) spent an hour with the "sick" puppy before they decided to take her home. None of us saw mange, giardia (which would have been a liquid stool), nor did we hear coughing or see any nasal discharge. There were no signs of pneumonia, mostly because she did not have pneumonia. Pneumonia was not found until their second visit to their "certified veterinary professionals." We have text messages showing where we offered to pick-up the puppy for a full cash refund before their second visit to the vet. We also offered them another puppy in exchange for theirs, so we could incur any vet bills (at a tremendous discount and without extraneous testing) required for this puppy. The customer screamed at me multiple times, insisting I was speaking over her, while I offered the refund and to come get the puppy (which is only 30-40 minutes from our house). I'd also like to note that this puppy was $800, while most of ours are $1400. How is it that they expect us to give them $1421 for an $800 puppy who had minimal theoretical illnesses the customer cannot prove came from us? How is it that none of the 5 people standing outside for an hour noticed mange, giardia or pneumonia symptoms? We offered another puppy, and even went beyond our terms of agreement aka Lifetime Health Guarantee, which was signed by both parties. There is nothing further to discuss.

After this family of 3 spent over an hour playing with the puppy, they decided to purchase her and take her home. They got very close to her face, noting that the son would not have an allergy problem with this breed. Two or three days later, the wife contacted us stating that their puppy was "deathly ill." This diagnosis was given at a second vet's office, who claimed she had giardia, pneumonia and a skin condition. If the puppy was deathly ill under our care, why was it not noticed when the family was here playing with her for over an hour? If there was mange, why wasn't it noticed when the three of them were holding her and playing with her for over an hour? If she was indeed "deathly ill," how did the first vet not notice it? These ailments seem to be a complete fabrication or an attempt by one veterinarian to charge an unknowing family a ridiculous amount of money for previously unseen ailments $1400 dollars for $20 worth of medicine.

When speaking with the wife, who screamed at me constantly and would not let me speak, we offered a full cash refund and to come retrieve the puppy, which goes beyond the terms of our health guarantee. I also offered a different puppy, which would have been a more expensive puppy ($1200) than the puppy they purchased at a sale rate of $800. This customer is now asking us for $1400, again, for unseen ailments. There is nothing further to discuss, since we offered recompense within and beyond the terms of agreement signed by this party.

Mr. and his girlfriend/wife looked at multiple puppies, but decided to get this puppy after playing with him in the park for about an hour. The puppy did consume a leave/small piece of mulch or tree bark, which can cause a tear in the throat or aspirational pneumonia (caused by asphyxiation). With the hour the puppy spent in the freezing cold and the weather in North Carolina, we did not fight that the puppy may have had a cold, but he did not show symptoms under our care - we would not have let him go home if we knew he was ill for this very reason.

Mr. sent a text message to an employee at 11:30 pm saying the pup was coughing before he went to the emergency vet. The next day, the customer was angry about a possible heart murmur and mentioned the cold. We offered to immediately refund the money in exchange for the puppy including us coming to pick up the puppy, but Mr. wanted to see the transaction reversed in person, which would have to be done at the kennel. He decided to wait and ask his girlfriend what to do.

The following day, he paid to have more tests done, which confirmed there was no heart problem. Why should I pay for a false, unneeded test and then pay another vet to tell him the first vet was wrong? After this bill was incurred, the customer became more angry with us, not the vet, and demanded we pay these bills, when we could have treated our puppy for $1 worth of antibiotics.

We offered a full refund. Why are we to pay for any testing he has done? Why should we refund him for these vet bills and the cost of a puppy he’s keeping and loves, simply because he read a bad review and feels entitled to demand it? I encourage him to get a DNA test before committing libel and claiming our dogs are not what we say: every other puppy is AKC and pure-bred, so I’m not sure why he would claim his is not after he did research on the breed, met three puppies hat day, and chose this one.

We did discuss this at length. You spoke over me while I was reiterating what we had already discussed. You just kept saying that "we sold you a sick puppy." Had you called the business line that night when you were unsure of the puppy's condition, instead of texting an employee at 11:30 pm, we would have told you to bring the puppy back to us, preventing this entire situation. We also told you we would rather you take a different puppy, since we all noticed a SINGLE cough when the puppy was playing with you in the park (in the cold, for over an hour). Moreover, you signed the health guarantee, which states we are not responsible for pneumonia diagnoses. http://shibapup.com/healthguarantee.php

We honor genetic or hereditary issues; anything beyond this is the responsibility of the new owner, but we did offer to provide the same medicine your doctor prescribed - $1 worth of antibiotics (price for bulk broad spectrum antibiotics).

We offered you a full refund, which you have stated multiple times. You were too tired to drive two hours, but we also offered to meet you.

We do not pay for initial health exams once you have purchased your puppy. There were two heart tests you had done on this puppy. We should not have to pay for a wrong diagnosis and the follow-up test disproving this diagnosis. We did offer the medicine; you just stated that above and contradicted yourself in two sentences.

You would not have been "trying your luck" by bringing our puppy back. We have cared for hundreds of puppies, and have a thousand times more experience taking care of animals than you. We know the correct dosages because not only have we done extensive research, but we have also spent countless hours with veterinarians over 15 years. We have gotten prescriptions for medicines and are able to base new cases on previous dosages given from licensed USDA certified veterinarians.

We obviously send out pedigrees, since your friend received theirs. The United All Breed registry shows a "family tree" which dates back to generations of pure-bred Shiba Inus. Your research is biased, erroneous and has nothing to do with your complaints. You never told us you hadn't received it - things get lost in the mail. It happens all of the time. Had you told us directly, we would have had it re-sent sooner. We cannot offer a single penny to this person. He already did a charge back with his credit card company, and it will take up to 180 days for the credit card company to reach a decision. We are not going to give him his money back and lose the dispute, which allows him to get double his money back. He now has a perfectly healthy Shiba Inu puppy, for which we did offer a full cash refund he refused at the time. This complaint should be closed or paused until the credit card company has reach a resolution, which will be based upon the health agreement signed. His lack of knowledge of veterinary medicine, leading to a willingness to pay two veterinarians any amount of money for simple diagnoses, is not our fault. We spoke to this customer immediately after the first visit to the vet (the basic health exam and false diagnosis), and told him we would take the puppy back and care for the puppy ourselves. This customer chose to see a different vet instead, who told him the first veterinarian was wrong and also charged him for the aforementioned antibiotic we offered to provide. What if this customer decided to have other tests done? Would we have to pay for those, too? How far should this go? Should we also pay for the follow-up vaccines?

was shown the pure-bred Shiba Inu puppy, Vader, multiple times via videos sent to his phone. His son also saw Vader on *** before the puppy was flown to them. Our vet examined the puppy - the only male puppy we had at the time - and authorized a USDA health certificate stating that Vader was a perfectly healthy Shiba Inu puppy. All of our adult Shibas have AKC papers, and Vader's pedigree is being mailed to this customer now, if it has not arrived already. The day *** received the puppy, he called us just to say how happy he was with the puppy. The second day that *** had the puppy, he called us to tell us once again that he was very happy with the puppy. The third day, Mr. called relentlessly (at least 30 times), stating that he had somehow received a different puppy than the one he saw in the photos on our website.

The photos, taken when the puppy was just 5 weeks old, showed the Vader with a smaller snout, silkier puppy fur, and a slightly darker snout, as is the absolute common standard with this breed. Vader does not look anything like he did when they first received him, either; he now has a longer snout, longer ears and more red and white than he had when Mr. received the puppy. We did not ever admit that he received the wrong puppy and asked him to send us photo evidence of his claim, since he was so adamant that he received a different dog. We offered a full refund and offered to pay for the dog to be returned to us. This was declined.

This customer has done a charge back with his credit card company, and the money has already been taken from our account. He is now demanding a partial refund. He called us so many times that we had to call the local police department where he lives and tell them he was harassing us and threatening to put us out of business for something we did not do. We do not feel that any further action should be taken until the charge back has been settled.

and her son *** picked up the puppy, ***, a Tamaskan puppy from Blustag Tamaskan on January 12, 2019. Blustag Tamaskan puts on their website that the puppies need to stay at their facility until 10 weeks of age (which would be January 24, 2019 - the puppy should STILL be at their facility. All of the other littermates of the puppy *** have NOT left and are still at the facility. The puppies were born November 15, 2018. *** refused to wait until the 10 week age and decided to take the puppy at 8 weeks of age against Blustag Tamaskan's recommendation. She chose convenience in her schedule over the puppy's health. *** also claims that the puppy was sick in the car not even 5 minutes after leaving the facility. No calls, texts, or emails were sent to notify Blustag Tamaskan of the situation until Ms. took the puppy to the vet where her vet made her pay a $5300 deposit. Since she has taken the puppy to the vet Blustag Tamaskan has refunded the entire amount paid to them, a $700 deposit and a $749 ($700 + $49 sales tax) charge for the balance. *** is the only customer who chose to take her puppy home two weeks early and is the only person who has a sick puppy and outrageous vet bill. Since Blustag Tamaskan has refunded all of her money paid for the puppy, I feel like this matter has been resolved. I have attached the refund and the Lifetime Health Guarantee located on www.blustagtamaskan.com

All of littermates of *** remained at the facility until January 24, 2019. When the puppies were 10 weeks old. *** was let go from our business on January 16, 2019 - so she would have no knowledge of who is and isn't here.

Since we have refunded all of the money paid for Wendy, we feel like there is no more for Blustag Tamaskan to do. We are no liable for any vet bills for any puppy sold as stated in section 19 of the health guarantee in which *** agreed and signed.

"19. The Seller defines "Lifetime" referred herein as a period of ten (10) years from the puppy's date of birth. The first 10 years of the guarantee is covered by the Seller. The dog must be in good physical condition. In the unlikely event said puppy is found to have a congenital or genetic defect that is life-threatening, a statement from 2 different licensed DVM's (Doctor of Veterinary Medicine) of Buyer's choosing confirming such an event and cause is required before any action will be taken by the Seller. Seller reserves the right to a third opinion of Seller's choosing to determine the Congenital defect. If this guarantee is exercised and a replacement puppy is given then the original puppy must be returned to the Seller. All shipping costs are paid by the Buyer. No replacement will be given if the female has been bred. All laboratory verification must be done by a licensed, DVM, Doctor of Veterinarian Medicine. No replacement will be given if the puppy is over weight or over exercised. No replacement will be given if the registration application form has expired. Failure of the Buyer to provide puppy with timely inoculations or regular veterinary care will void this guarantee. This guarantee does not cover any Veterinarian costs. The Buyer is aware that owning a puppy means frequent visits to a Licensed Veterinarian and understands that he/she will be responsible for all payments. This guarantee does not cover any of the following conditions: intestinal parasites (Coccidiosis, Giardia, Tapeworms, Hookworms, Roundworms or Ringworms) Kennel Cough, Pneumonia, Ear Mites, Skin Mites, Mange (Sarcoptic, Demodectic or Cheyletiella), Cherry Eye, Allergies, Herniations (Inguinal, Perineal, or Diaphragmatic), Heart Murmur grades I, II or III, Patella Luxation grades I, II or III. This guarantee does not cover any Veterinarian costs associated with spaying or neutering, including undescended testes. All dogs must not be over exercised during their growth period. Over exercising is as follows: running with the dog or jumping the dog. All the above mentioned conditions must be met or all guarantees above mentioned will be void. Temperament issues are not covered under this guarantee as they can be caused by a lack of training, discipline or proper dog socialization. The owner is responsible for all transportation costs to and from the Seller. If within one (1) year from the date of purchase from Seller, a dog is found and certified by two (2) duly licensed Veterinarian doctors to have congenital or hereditary disorders which adversely affect the health of the animal, and if the Seller is notified within two (2) business days of the veterinarian's determination, the Seller will provide a replacement puppy of equivalent value. The Seller is not responsible for any veterinarian fees, shipping costs or any other associated costs. Seller sells pets for companion purposes only. Seller does not guarantee against low-blood sugar (Hypoglycemia), or any other non-life threatening illnesses common to puppies. This contract is not valid outside the United States and Canada."