The following email was sent on November 6, to Ms [redacted] concerning this complaint: [redacted] I'm so sorry that you are disappointed I hope we can resolve this amicably right away Kindly let me begin by calling your attention to our contract, which provides (right before paragraph 2) that we are "not required to determine the presence of mold, mildew, fungus, or airborne hazards," among other thingsThis is not something unusualIt is included in the Standards of Practice adopted by the licensing boardIt also is in Kentucky law It sounds as though you somehow expected more than home inspectors do If you had brought up any concerns with mold or the like, I probably could have been of more help Still, I am sorry you feel disappointed in any case I hope I can make it up to you by offering a refund of the fee you paid, as our contract also provides (in paragraph 2, "Limitation of Liability") Please call me or email at your earliest convenience so I can draw your check and meet you to deliver it as soon as possible Thank you for your consideration Regards, [redacted] Owner/Inspector Neary Inspections" Ms [redacted] did not respond until December 29, that she would like a refundThe refund is for the "home inspection" portion of the fee paid, which is $(As seen on the attached contract.) The fees for the radon testing and the termite inspection are not to be refunded.I then spoke to her on the phone on January 25, I informed her that I would contact her soon to arrange the refund and signing of the "Release of Liability".On February 1, 2015, I attempted to contact Mr [redacted] via phone, but did not get an answerI am still willing to refund $to Ms [redacted] as soon as she contacts meI have attached a copy of the contract signed by Ms [redacted] The Standards of Practice used by Neary Inspections can be found at the following website: [redacted] Please refer to Section "Exclusions", subsection "J"
The following email was sent on November 6, 2014 to Ms. [redacted] concerning this complaint:[redacted]
I'm so sorry that you are disappointed. I hope we can resolve this
amicably right away.
Kindly let me
begin by calling your attention to our
contract,...
which provides (right before
paragraph 2) that we are "not required to determine ...
the presence of
mold, mildew, fungus, or airborne
hazards," among other things. This is not something unusual. It is included in the
Standards of Practice adopted by the
licensing board. It also is in Kentucky
law.
It sounds as
though you somehow expected more than
home inspectors do. If you had brought
up any concerns with mold or the like, I probably could have been of more help. Still, I am sorry you feel disappointed in any case. I hope I
can make it up to you by offering a
refund of the fee you paid, as our
contract also provides (in paragraph 2, "Limitation of Liability").
Please call me or
email at your earliest
convenience so I can draw your check and meet
you to deliver it as soon as possible.
Thank you for your
consideration.
Regards,
[redacted]
Owner/Inspector
Neary Inspections" Ms. [redacted] did not respond until December 29, 2014 that she would like a refund. The refund is for the "home inspection" portion of the fee paid, which is $330.00. (As seen on the attached contract.) The fees for the radon testing and the termite inspection are not to be refunded.I then spoke to her on the phone on January 25, 2015. I informed her that I would contact her soon to arrange the refund and signing of the "Release of Liability".On February 1, 2015, I attempted to contact Mr. [redacted] via phone, but did not get an answer. I am still willing to refund $330.00 to Ms. [redacted] as soon as she contacts me. I have attached a copy of the contract signed by Ms. [redacted]The Standards of Practice used by Neary Inspections can be found at the following website:[redacted]Please refer to Section "2.2 Exclusions", subsection "J".
The following email was sent on November 6, to Ms [redacted] concerning this complaint: [redacted] I'm so sorry that you are disappointed I hope we can resolve this amicably right away Kindly let me begin by calling your attention to our contract, which provides (right before paragraph 2) that we are "not required to determine the presence of mold, mildew, fungus, or airborne hazards," among other thingsThis is not something unusualIt is included in the Standards of Practice adopted by the licensing boardIt also is in Kentucky law It sounds as though you somehow expected more than home inspectors do If you had brought up any concerns with mold or the like, I probably could have been of more help Still, I am sorry you feel disappointed in any case I hope I can make it up to you by offering a refund of the fee you paid, as our contract also provides (in paragraph 2, "Limitation of Liability") Please call me or email at your earliest convenience so I can draw your check and meet you to deliver it as soon as possible Thank you for your consideration Regards, [redacted] Owner/Inspector Neary Inspections" Ms [redacted] did not respond until December 29, that she would like a refundThe refund is for the "home inspection" portion of the fee paid, which is $(As seen on the attached contract.) The fees for the radon testing and the termite inspection are not to be refunded.I then spoke to her on the phone on January 25, I informed her that I would contact her soon to arrange the refund and signing of the "Release of Liability".On February 1, 2015, I attempted to contact Mr [redacted] via phone, but did not get an answerI am still willing to refund $to Ms [redacted] as soon as she contacts meI have attached a copy of the contract signed by Ms [redacted] The Standards of Practice used by Neary Inspections can be found at the following website: [redacted] Please refer to Section "Exclusions", subsection "J"
The following email was sent on November 6, 2014 to Ms. [redacted] concerning this complaint:[redacted]
I'm so sorry that you are disappointed. I hope we can resolve this
amicably right away.
Kindly let me
begin by calling your attention to our
contract,...
which provides (right before
paragraph 2) that we are "not required to determine ...
the presence of
mold, mildew, fungus, or airborne
hazards," among other things. This is not something unusual. It is included in the
Standards of Practice adopted by the
licensing board. It also is in Kentucky
law.
It sounds as
though you somehow expected more than
home inspectors do. If you had brought
up any concerns with mold or the like, I probably could have been of more help. Still, I am sorry you feel disappointed in any case. I hope I
can make it up to you by offering a
refund of the fee you paid, as our
contract also provides (in paragraph 2, "Limitation of Liability").
Please call me or
email at your earliest
convenience so I can draw your check and meet
you to deliver it as soon as possible.
Thank you for your
consideration.
Regards,
[redacted]
Owner/Inspector
Neary Inspections" Ms. [redacted] did not respond until December 29, 2014 that she would like a refund. The refund is for the "home inspection" portion of the fee paid, which is $330.00. (As seen on the attached contract.) The fees for the radon testing and the termite inspection are not to be refunded.I then spoke to her on the phone on January 25, 2015. I informed her that I would contact her soon to arrange the refund and signing of the "Release of Liability".On February 1, 2015, I attempted to contact Mr. [redacted] via phone, but did not get an answer. I am still willing to refund $330.00 to Ms. [redacted] as soon as she contacts me. I have attached a copy of the contract signed by Ms. [redacted]The Standards of Practice used by Neary Inspections can be found at the following website:[redacted]Please refer to Section "2.2 Exclusions", subsection "J".