Spoke with *** *** again this morning. We are working with them to refund the deposit. We are at the mercy of their dispute process, but are working with them to get the refund completed
We would like to have the customer come in so that we can take care of this issue for them. We will contact them to arrange a time to get together and get this handled
*** ***, Service director responding
I spoke with *** this morning, apologized for the delay in getting back to her as I was out of the office on FridayO'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle
a priority but due to back log it may be late today or tomorrow before we had a more accurate time frameWe will accept responsibility of rental charges until vehicle is repaired and or returned to customer
This is an unfortunate misunderstanding. If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with *** ***. We communicate to our customer what the lender is willing to finance and we review all contracts with each of
our customers clarify any concerns. *** *** signed the contracts which stated the down payment agreed upon. *** ***'s loan has already been finalized by his bank, so unfortunately we are not able to make any changes. We wish *** *** the best going forward and hope all works out well with him
Yesterday the client and his friend came in and made us aware of the concern, so we pulled the paperwork out and made a copy of the disclosure form provided to us by the manufacture that had been signed by the customer. Upon trying to discover a possible solution the female person with the
customer threw the keys into the face of the employee who was trying to help them and left the officethe person that they struck in the face with the keys did not work with them at the time of sale and was not working here at that timeHe was simply trying to helpAfter the customer left we tried to contact them more than once to come in and see what we could do to helpIf the customer would like to come in we are more than willing to try and resolve this concern. Tell us why here
Initial Business Response /* (1000, 6, 2015/10/05) */
We are currently working to resolve the issues at this time directly with *** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are working directly with
the owner, who is doing what he can to make this rightI appreciate his efforts, I just wish the issues had never occurredI believe he will take the necessary steps to ensure this doesn't happen to other people
Initial Business Response /* (1000, 5, 2015/06/11) */
*** *** returned the contract to us in aprilThen aparently they sent us a check for the loan and because we had already sold the vehicle in question to another person our accountig system did not post the funds to the stock numberAfter
some research today we did find the funds and returned them to *** *** They have assured us they will clear the entire matter up on there end.We apologize for any and all the confusion this has caused
Initial Business Response /* (1000, 8, 2015/06/22) */
We have been working with *** *** and he stated he would rescind his complaint
Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I met with ***
*** of O'Meara Ford on June On behalf of O'Meara he offered to pay a portion of the cost of the purchase and installation a wheelchair lift on the vehicle I am leasing in exchange I agreed to report this complaint as resolved*** *** *** has a program whereby they will rebate a portion of the cost of such equipment and I agreed to allow O'Meara to keep that amount and they agreed to pay me that amount plus an additional amount after they received the rebate from ***I submitted the invoice for the lift and related work to them on June 9, and to date I have not heard back from them so I am not yet ready to deem this complaint as resolved
Final Consumer Response /* (2000, 14, 2015/07/01) */
Today I received a check from O'Meara Ford for just over $This pays my cost for purchasing a wheelchair lift and having it installed on my vehicleIn compliance with my agreement with O'Meara Ford I now consider this matter resolved and wish to close this complaint
The repairs made on this vehicle were all performed to rectify symptoms that were present on the vehicle when it was in our possessionUnfortunately, there are now additional concerns that require engine replacementWe have tried to work with *** *** on the price of the needed
repair but can't come to a resolution*** *** has stopped responding to our calls at this timeWe would like correct this situation without court involvementIn the name of customer service, we are willing to refund the repairs in full to *** *** and his warranty company. *** ***'s warranty company has already reversed the charge for the $that they contributed towards the repair total of $2953.09. This leaves a total due of $to *** ***. We have been advised by *** ***'s warranty company that he intends to deny the charges on his credit cardWe would prefer to refund the money owed but need to be sure that he doesn't reverse those charges
Dear *** ***,We greatly appreciate your time on the phone and the conversation we had regarding your complaint. We would like to begin by again offering our sincerest apologies for this situation. We have done our due diligence regarding the situation and have reprimanded ***
*** for his irresponsible behavior. Because *** *** has been employed with us for several years and has no other marks or blemishes on his record with our company to this point, we have decided to formally write him up for this incident and send him home without pay for a day period. He will then enter a probationary period in which we will more closely monitor his contacts and conversations with our customers. We would like to one last time express our deepest apologies for the situation and again appreciate your feedback in making us aware of this issue
we regret any confusion on this deal however as stated by the customer they were aware at the time of sale that the vehicle had just been traded in so obviously it had not been inspected in our service departmentknowing that the decided to make a deal as is and signed paperwork stating thatin
spite of that when they called with a concern about the vehicle we invited them in to have the vehicle looked at and fixedunfortunately they were not satisfied with the work we provided as good will so we had it looked at again and could not find anything wrong with it so we asked that they go with the technician and duplicate there concernduring this time we did provide a vehicle for them to use out of good willon their return to pick the vehicle up they became very agitated so we suggested that they leave and calm down, at no time are we going to be mistreated by any customer so to try and still help them we suggested that we would try again in a few hours if they were willing to be respectfulthe terms of the sale were arrived at during a several hour period and they are what they are we don't negotiate after the sale like wise we don't ask for any more money or good will service or vehicles from customers after salewe will try harder going forward after this experience however based on their disappointment after many attempts we are going to ask them to go elsewhere in the futureThis response was dictated by *** the store manager to me for you
We have been in contact with *** *** several times since the purchase of her vehicle. Her husband had brought us the title for the trade in days after sale and stated that everything was good. On October 4th at 11:34am she spoke with her salesguide for minutes and seconds in
regards to the key she was now requesting and he informed her at that time that on all previously owned vehicles we give the customer whatever we get and in this case it was one key. He then offered to help her get a key cut at used car department cost and she declined that option. In conclusion, he did state that he would try to contact the previous owner, however after looking into it, the vehicle came from an auction and therefore we would not be able to help her any further. The statement in the complaint is simply not true. We have engaged with her concern and she did not like the outcome so apparently she is trying to use this venue as a way to get something out of us by making statements and defaming our company. We have no further options or desire to help *** *** based on this complaint. We feel we are not compatible and wish her the best going forward elsewhere
Initial Business Response /* (1000, 5, 2015/04/23) */
*** *** came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns*** *** did provide bank
statements,however the lender that showed interest in providing him a loan did request tax returns*** *** failed to provide them so the lender said they would not do the loan.So we had *** *** return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for *** ***A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank repfor that lender and verify this to really be true.The repchecked into it and said this was true.We then contacted *** *** and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told *** *** come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if *** *** was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning *** *** business and are sorry that this situation happened.We hope things worked out well for *** *** and wish him the very best going forward
Spoke with *** *** again this morning. We are working with them to refund the deposit. We are at the mercy of their dispute process, but are working with them to get the refund completed
We would like to have the customer come in so that we can take care of this issue for them. We will contact them to arrange a time to get together and get this handled
*** ***, Service director responding
I spoke with *** this morning, apologized for the delay in getting back to her as I was out of the office on FridayO'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle
a priority but due to back log it may be late today or tomorrow before we had a more accurate time frameWe will accept responsibility of rental charges until vehicle is repaired and or returned to customer
This is an unfortunate misunderstanding. If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with *** ***. We communicate to our customer what the lender is willing to finance and we review all contracts with each of
our customers clarify any concerns. *** *** signed the contracts which stated the down payment agreed upon. *** ***'s loan has already been finalized by his bank, so unfortunately we are not able to make any changes. We wish *** *** the best going forward and hope all works out well with him
Yesterday the client and his friend came in and made us aware of the concern, so we pulled the paperwork out and made a copy of the disclosure form provided to us by the manufacture that had been signed by the customer. Upon trying to discover a possible solution the female person with the
customer threw the keys into the face of the employee who was trying to help them and left the officethe person that they struck in the face with the keys did not work with them at the time of sale and was not working here at that timeHe was simply trying to helpAfter the customer left we tried to contact them more than once to come in and see what we could do to helpIf the customer would like to come in we are more than willing to try and resolve this concern. Tell us why here
Initial Business Response /* (1000, 6, 2015/10/05) */
We are currently working to resolve the issues at this time directly with *** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are working directly with
the owner, who is doing what he can to make this rightI appreciate his efforts, I just wish the issues had never occurredI believe he will take the necessary steps to ensure this doesn't happen to other people
We are done with this situationwe feel this customer is being unreasonable and will do nothing else for them.Tell us why here
Initial Business Response /* (1000, 5, 2015/06/11) */
*** *** returned the contract to us in aprilThen aparently they sent us a check for the loan and because we had already sold the vehicle in question to another person our accountig system did not post the funds to the stock numberAfter
some research today we did find the funds and returned them to *** *** They have assured us they will clear the entire matter up on there end.We apologize for any and all the confusion this has caused
Initial Business Response /* (1000, 8, 2015/06/22) */
We have been working with *** *** and he stated he would rescind his complaint
Initial Consumer Rebuttal /* (3000, 11, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I met with ***
*** of O'Meara Ford on June On behalf of O'Meara he offered to pay a portion of the cost of the purchase and installation a wheelchair lift on the vehicle I am leasing in exchange I agreed to report this complaint as resolved*** *** *** has a program whereby they will rebate a portion of the cost of such equipment and I agreed to allow O'Meara to keep that amount and they agreed to pay me that amount plus an additional amount after they received the rebate from ***I submitted the invoice for the lift and related work to them on June 9, and to date I have not heard back from them so I am not yet ready to deem this complaint as resolved
Final Consumer Response /* (2000, 14, 2015/07/01) */
Today I received a check from O'Meara Ford for just over $This pays my cost for purchasing a wheelchair lift and having it installed on my vehicleIn compliance with my agreement with O'Meara Ford I now consider this matter resolved and wish to close this complaint
The repairs made on this vehicle were all performed to rectify symptoms that were present on the vehicle when it was in our possessionUnfortunately, there are now additional concerns that require engine replacementWe have tried to work with *** *** on the price of the needed
repair but can't come to a resolution*** *** has stopped responding to our calls at this timeWe would like correct this situation without court involvementIn the name of customer service, we are willing to refund the repairs in full to *** *** and his warranty company. *** ***'s warranty company has already reversed the charge for the $that they contributed towards the repair total of $2953.09. This leaves a total due of $to *** ***. We have been advised by *** ***'s warranty company that he intends to deny the charges on his credit cardWe would prefer to refund the money owed but need to be sure that he doesn't reverse those charges
Dear *** ***,We greatly appreciate your time on the phone and the conversation we had regarding your complaint. We would like to begin by again offering our sincerest apologies for this situation. We have done our due diligence regarding the situation and have reprimanded ***
*** for his irresponsible behavior. Because *** *** has been employed with us for several years and has no other marks or blemishes on his record with our company to this point, we have decided to formally write him up for this incident and send him home without pay for a day period. He will then enter a probationary period in which we will more closely monitor his contacts and conversations with our customers. We would like to one last time express our deepest apologies for the situation and again appreciate your feedback in making us aware of this issue
We have nothing further to add
we regret any confusion on this deal however as stated by the customer they were aware at the time of sale that the vehicle had just been traded in so obviously it had not been inspected in our service departmentknowing that the decided to make a deal as is and signed paperwork stating thatin
spite of that when they called with a concern about the vehicle we invited them in to have the vehicle looked at and fixedunfortunately they were not satisfied with the work we provided as good will so we had it looked at again and could not find anything wrong with it so we asked that they go with the technician and duplicate there concernduring this time we did provide a vehicle for them to use out of good willon their return to pick the vehicle up they became very agitated so we suggested that they leave and calm down, at no time are we going to be mistreated by any customer so to try and still help them we suggested that we would try again in a few hours if they were willing to be respectfulthe terms of the sale were arrived at during a several hour period and they are what they are we don't negotiate after the sale like wise we don't ask for any more money or good will service or vehicles from customers after salewe will try harder going forward after this experience however based on their disappointment after many attempts we are going to ask them to go elsewhere in the futureThis response was dictated by *** the store manager to me for you
We have been in contact with *** *** several times since the purchase of her vehicle. Her husband had brought us the title for the trade in days after sale and stated that everything was good. On October 4th at 11:34am she spoke with her salesguide for minutes and seconds in
regards to the key she was now requesting and he informed her at that time that on all previously owned vehicles we give the customer whatever we get and in this case it was one key. He then offered to help her get a key cut at used car department cost and she declined that option. In conclusion, he did state that he would try to contact the previous owner, however after looking into it, the vehicle came from an auction and therefore we would not be able to help her any further. The statement in the complaint is simply not true. We have engaged with her concern and she did not like the outcome so apparently she is trying to use this venue as a way to get something out of us by making statements and defaming our company. We have no further options or desire to help *** *** based on this complaint. We feel we are not compatible and wish her the best going forward elsewhere
Initial Business Response /* (1000, 5, 2015/04/23) */
*** *** came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns*** *** did provide bank
statements,however the lender that showed interest in providing him a loan did request tax returns*** *** failed to provide them so the lender said they would not do the loan.So we had *** *** return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for *** ***A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank repfor that lender and verify this to really be true.The repchecked into it and said this was true.We then contacted *** *** and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told *** *** come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if *** *** was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning *** *** business and are sorry that this situation happened.We hope things worked out well for *** *** and wish him the very best going forward
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***