Oak Express

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864256, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We have been in touch with the customer and will get things taken care of Sorry for the delay Non emergency punch list items are put behind leaks / safety hazards, etc The delay was too long - our apology

We are sorry for the delay. Its been a few days longer than it should have been. The inspection is scheduled for Friday at the customer's request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Four crews already acting on Allied's behalf have failed to complete the work according to contractual obligationsAppropriately, I have no confidence in any crew from AlliedI have exhibited patience above and beyond normally acceptable business practicesFour crews already! Furthermore, Allied only offered the fifth crew after this complaint was filed via Revdex.comAccordingly, Allied has NOT acted in good faith throughout the process. I do not consider this matter closed. Once again, I state to Revdex.com that this matter is in stalemateThere is no chance of agreement between me and businessI request that Revdex.com express some opinion on this matter so it can be closedI can provide Revdex.com with pictures and an event log.***Revdex.com please act and express an opinion.*** Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, September 05, 10:PM To: drteam Subject: ID *** In regard to the above mentioned complaint: The issue is still not resolved An Allied employee has been to the property to measure and I have been told by another employee, Joel, that the crew hope to have materials delivered tomorrow, 9/6/and restart the project this week.As previously stated, this complaint will not be resolved until the project is completed to my satisfaction Regards, *** ***

No doubt we had some bumps in the road during the project Of all the things we are perfect is not oneBut we make things right Also - its for this reason we don't take any money down Had you hired any other company in Texas you would have given 30% to 50% down in July
Regarding the invoice, it was a statement showing your payment The credit had not been processed Your final invoice will come with your warranty information and is paid in full Only wish you had made a call - simple answer to your question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint
Still waiting on a Manager to set a firm date to come out and REINSPECT the roof that his repair man already inspected and deemed to need repairs Did speak to a manager today and he could not give me a firm date on when he could meet with me to perform his inspection No reason was given on why he could not schedule a date during our conversation todaydays and counting
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***, Jr

We certainly apologize for the delay and frustration that MsSmith experiencedAs of now, her project is complete, with the exception of the guttersWe should have an installation date set up with MsSmith either today or tomorrowObviously, we'll find a time and date that is convenient for
both her and our installer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have not been contacted by Allied.  My complaint is still not resolved.  
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

On Friday, February 24, 2017, Tony with Allied dropped off 3 of his men to work on our house, they did some work on our house and supposedly placed joint flashing behind the butt joints. I still do not trust the integrity of them doing this, I would think by them hammering and forcing the flashing under siding would tear the [redacted] vapor barrier, since it is only plastic. Tony came by on Saturday, February 25th, to inform us that it was too windy and they could not work on our house, but that they would be back the next day, Sunday, February 26th. As of today, Monday, March 6, 2017, we have not heard or seen anyone from Allied since Saturday, February 25th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This a copy of the warranty, contract, and service request. Our issue was cause by a defect in installation, Tom [redacted] with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installed. Tom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.

We will attempt to connect by phone today.  We have been trying to contact you and arrange for completion of a punch list since December.  I'm hopeful we will come to agreement over corrections that need to be made.  We will ensure the job meets manufacturer specifications - which it...

largely does.The troubling issue is that the job has been substantially complete since last year yet not paid in full.  Complete payment is needed before the punch list is complete.We will discount the job by $500 due to the delays on our end.  We have been patient with delays on your end but you should not deal with delays on our end.We will talk this morning.

Were confused - our manager was on site yesterday and reports there has been contact  / updates.  Were committed to make the job right.  Rain has kept us from working most of the last 2 weeks.  We have 100ish jobs sitting due to rain.We are calling now to determine where the...

problem is.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The assertion that Leonard did not schedule two meetings with me and then fail to show up twice is patently false and a lie. This is certainly par for the course in dealing with Allied. They have lied to me repeatedly throughout my dealings with them. While Bryan did come to my home and inspect the shoddy installation he never again contacted me with any plan to repair the work. I will stand as an unhappy former customer of Allied and will make sure to share my experience and photographs with other interested parties.
Regards,

Revdex.com:At this time, I have not been contacted by Club Monaco  regarding complaint ID [redacted]. I am still very frustrated by this situation as well as the fact that I have to pay a return shipping fee if I want to return the item.Sincerely,[redacted]

Wow - we have spoken a dozen times.  The [redacted] representative told you the work was done right.  What would you like me to do?

We have attempted to reach Mr. [redacted] numerous times since he contacted the Revdex.com, and we have left several messages. Thus far, we haven't received a return call.