Odysseys Unlimited, Inc.

We regret that [redacted]’s business class service, known as Saga Class, did not meet your expectations.  This is the first time we have ever heard from a guest that their experience with this upgrade was less than satisfactory. Because we strive to provide excellent customer service, we are...

providing you with the refund you requested.  However, we strongly disagree with your comments as they relate to our offering of this service; Saga Class is indeed [redacted]’s business class and we stand firmly behind our presentation in our marketing materials. Respectfully, [redacted] Executive Vice President Odysseys Unlimited, Inc.