Official Pest Prevention, Inc.

Ms. [redacted] account has been cancelled (and is paid in full).  We apologize if she is unhappy with service.  I would be happy to return at no additional charge and re-do any portion of service that was unsatisfactory.  If the product used previously was unsatisfactory we would be...

happy to use an approved alternative.  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

I am rejecting this response because:  I will not pay full amount for half the job being done.  I sent in half the payment for half the job. I will not send anymore. Service canceled.

I am rejecting this response because: business was never given the tenant's contact info, and did state to me that they would need to send two men all day for the job. They continue to try to cloud the issue. The tenant took time off fromwork based on the original quote date for the service, to delay would have created problems for them, and possible hazard to their child who is allergic to bee venom. Their employee gave the original quote based on their evaluation of the job, then they re-quoted the day before putting us in a bind. To delay any more was out of the question, we were already on their schedule.

Mr. [redacted]'s situation is unfortunate.  We of course regret that our company was unable to catch and exterminate the rodents in his home prior to the occurrence of damage.  Rats are wary of new things that suddenly appear in their environment and typically avoid traps and bait for the first...

few days to weeks that they are placed in and around their nests.  Gradually the rats begin to recognize the traps and bait as part of the landscape and begin to explore.  Still, some rats will avoid traps indefinitely or are able to eat the food lure without being caught.  Because of these habits, rodents can be difficult to catch -- even for professionals.  Our company, and the pest control industry in general, does not guarantee against damage caused by pests -- it is an impossibility.  And our service agreement (and those of every company of which I am aware) contains language to alert customers to this effect.  "While the purpose of this agreement is to control pests, Official Pest Prevention shall not be liable for any claim for personal injury, loss, or structural damage caused by pests."  This is a critical part of our service contract.  We reduce the number of pests that are in and around our customers' homes -- we do not have control over what the pests will do while we are trying to reduce their numbers.  Sometimes people are bitten by spiders.  Dogs are infested with fleas.  Rodents chew wiring and plumbing.  While we try to control the pests, we make no guarantee vs injury to persons or property.  Mr. [redacted] signed our Spanish language service agreement which contains the previously mentioned quotation translated into Spanish.  "Aunque el proposito de este acuerdo es controlar los insectos, Official Pest Prevention no es responsable de ningun reclamo perdida, o dano a la propiedad a causa de los insectos."  Please find a copy of this service agreement faxed to your office.  Any assistance your office can provide toward the resolution of this matter would be greatly appreciated.

We discussed the value of the damages with Mr. [redacted] and mailed him a check for the desired amount today.  It is our understanding that the matter is now resolved.

Ms. [redacted] had service in December 2017 and has not paid.  We have contacted her and asked her to pay for the scheduled and contracted service however she continues to refuse.  Her reasons for refusing are: 1.  That the service was only performed on the front yard.  and...

2.  That she did not receive her bill.  The contract signed by Ms. [redacted] states the following:  "If during a regularly scheduled visit, the customer is not home, exterior treatment will be performed in fulfillment of this agreement."  We performed service to all of the exterior accessible areas during the December 2017 service and we are willing to return at no additional charge to complete or retreat any part of the home that Ms. [redacted] would like.  As to reason for refusal number 2 -- upon completion of the service our technician leaves the bill on the customer's front door.  Ms. [redacted] has stated that she could not find her bill so we have removed the late fee from her account.  The price of each regular service that we perform is $72.  Ms. [redacted] makes two payments of $36 for each service that we perform.  The current balance on the account is $72. Again, if there is any additional work Ms [redacted] requires that pertains to the services that we have performed we are willing to provide it at no additional cost.  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

I am rejecting this response because: The company is missing payment history, I have already stated that I came into the office Feb or Mar and made my final payment, I was then told by a company rep that I had one more payment left, I disagreed with this and to keep from filing any disputes I paid again in April 2016. I have misplaced my records and receipts once I find my records I will ask for a refund. I am not going to continue service with the company and the last spray was for spiders, I do not have spiders. The pest problem is still here and I can no longer trust the company to do their job. I called and e-mailed the company today Aug 29 and told them I would make my final payment again in Sept 2016 and to cancel the service and I do not want anymore service with the company at all. The next time I contact the Revdex.com I will be sure I have all of my receipts, I will never trust another company, I am sorry for getting you involved with this matter. I know that you did the best that you could do.  Thank you[redacted]

I am rejecting this response because: When I signed the contract it was actually in english, and the person that came and knocked on my door to offer me their services promised that they'll come every other month to spray, but that if we had problems with rodents they'll come to take care of that even if it required to go up in the attic.  The only thing they ever did was put bait boxes that attracted more rodents.  I'll look for the copy of my agreement and send it to you.

I spoke to [redacted] today regarding his service contract.  We agreed to pause his service until February 2018, and then resume services at that time until the original contract is fulfilled (four remaining service visits).  After the four services have been completed service continues...

until cancelled by [redacted].  There will be no fees or service charges made to the account while it is paused.

I am rejecting this response because:  There was only 2 services with permition come to the property signed day of first service - both made me sick (see my original report).  Checks were given to tech at the end of service, I cannot prove it since bank info is no longer available for that period.  Main issue of this report is "bate and switch" - promise to services they did not have.  Pelr manager "kids do not know what they offer".  I believe those "kids" should be trained before going to sell.  Misrepresentation looked very much intentional.

I am rejecting this response because:
This reply makes no sense. . I am also concerned because I have paid my final payment (per the last invoice they provided me of $33.00 on my April service) . There math does not make sense.  I have broken down the 12 months as follows. If they claim there service costs $99 per trip, I have made the table showing the breakdown from initial service to final. My breakdown shows that April2015 is my last payment day by the schedule
 
Initial Service Paid at contract signature $49 April
May - 33
June -33
July – Next quarterly spray -33
August -33
Sept -33
October- Next quarterly spray -33
Nov -33
Dec -33
Jan – Next quarterly spray -33
Feb - 33
March - 33
April  – Final quarterly spray -33  (matches the last invoice I received and shared) and I have not received any invoice afterwards.
 
 So how can someone threaten 3rd party collections if they haven’t even sent me an any additional invoice? I do not understand their ideology or logic here? Threats to collections without any further invoices and aggressive ton and its obvious that because I submitted a complaint to the Revdex.com they bypassing the facts and threats of collections on a amount I have not seen nor makes sense based on the above schedual.

Since receiving this complaint we have cancelled this account, removed all charges, and instructed the collection agency to remove any credit reporting items from the customer's credit history.  The matter is closed.

Please find the one year service agreement signed by [redacted] on 3-5-2015.  The one year program began in March and control of the pest problem is unfortunately a gradual process.  Our service guarantee states "if between our regularly scheduled treatments you feel that additional...

service is needed, simply call Official Pest Prevention and we will return to re-service your home, free of charge."  We stand behind this promise and are happy to return to provide additional service for Ms. [redacted].  At present Ms. [redacted]'s account is past due.  The contract required monthly payments to begin in April and we have not received any.  Currently we are owed $154 for services rendered and are preparing to refer the matter to an outside collection agency.  Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

I am rejecting this response because:  I am not exactly rejecting the response.  I am tired of jousting with this worthless company.  I have better things to do with my time and with their business practices, the word is getting out that their so called "great price" is not worth the hassle.  Wish I had gone on YELP before signing the contract.  Plenty of dissatisfied customers listed there.  Any way,  I will call the office and set an appointment for my day off so that I can be here to let the tech in.  If I am charged for this visit, I will be retaining a lawyer.  When I see dead bugs (because I don't trust this company to be aboveboard), hopefully within 2 days, I will forward the $66.00 that they are demanding.  (Which, by the way, they seem to have no trouble whatsoever leaving a message for... but can't seem to inform of pending service.)

Company states: If the consumer can provide us an e-mail we will be able to send the confirmation that the account is cancelled and has a zero balance.

I am rejecting this response because: company sent the bill to the service address, also claimed they called several times, but the number they told me over the phone was incorrect, but they were able to call me the nightbefore the service call, so someone had the right phone number. They did not address why they were charging for two men when only one man showed up and was able to do the work. When we were finally contacted, we arrangedpayment. The lateness was all their fault. I still feel they failed to honor their original quote, and hi-jacked the price after arrangements had been made to allow them access, without actually performing as specified as to the number  of personnel and the amount of time required to perform.

Hi [redacted].  We quoted the job (bees/wasps in a rental property) after speaking to the landlord and getting her description of the job to be performed.  Later we received pictures of the actual job and collected more information from the tenants who actually live at the house.  From this information we realized that the job was much larger than we were previously led to believe.  For that reason we increased the price and told the landlord prior to performing the work that our price would be higher.  We told the landlord that she could take some time and think about it, check pricing, and get back to us.  She stated that she wanted us to go ahead with the work.  The price increase was based on the pictures and information that we received.  There was no mention or promise of how many workers were going to be sent.

I am not sure what further information you require.  Per the consumer's request we have cancelled all future services and removed the $89 charge (despite the fact that service was performed per the service contract specifications).  According to the customer's last communication the matter is considered closed.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I spoke to [redacted] on the phone today and we agreed to remove all charges except for $33 that dated to August.  In addition [redacted] agreed to take service in November 2015 and February 2016.  After February 2016 we will continue every three months until he cancels the account.  I...

think everyone is happy with this arrangement.  Thank you for your assistance in this matter.