Old Republic Home Protection Company

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the service request for the garbage disposal and pipe leak; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement I have spoken with [redacted] at Hampton's Plumbing Service and she will contact Ms [redacted] regarding her service request Please inform Ms [redacted] if she has any questions, to please contact me at her convenience Best regards, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the denial of coverage for the pipe leak; I have reviewed the file that indicates the plumber diagnosed the pipe leak was located outside the foundation of the home Please refer to page of the Plan titled When You Need Us that states: "We will provide service for covered systems or appliances which malfunction, and are reported, during the term of the Plan that: A) Are installed for diagnosis and located within the interior of the main foundation of the home and garage (inside the load-bearing walls of the structure)." According to the file, on November 7, 2014, my associate, Ms [redacted] spoke with Mr [redacted] and agreed, strictly as a gesture of goodwill, to provide him $toward the repair of the plumbing pipe; Mr [redacted] advised Ms [redacted] that he does not want to accept our offer, and feels he is due more funds even though the service issue is not covered by the Plan On behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies to Mr [redacted] that the Plan did not provide coverage in this situationWhile the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industryIf Mr [redacted] would like to accept our offer, it will be available through November 30, If Mr [redacted] has any questions, please inform him to contact Ms [redacted] at XXX-XXX-XXXX ext [redacted] for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Old Republic Home Protection denied the coverage of the repair and company said due to wear and use, rust and corrosionThey didn't want to fix the pipe and the shower turning valveDue to emergency there was no water and I contacted another plumper to repairAfter the repair done cost $4,my friend helped me call and submit the bill to Manager of Old Republic Home ProtectionI received a response that why I didn't contact them first before I contacted the other plumber to do repair.This was not true due to the fact that I did make the call to Old Republic Home Protection.The $that they offered I wouldn't accept and it's up to Revdex.com or Ms [redacted] to decide fair amountLastly, when I have this kind of problem with Old Republic Home Protection I did a research from the Consumer ComplaintOld Republic Home Protection had done this to many other policy holdersOld Republic Home Protection have been cheating other people and I Final Business Response / [redacted] (4000, 9, 2014/11/19) */ Ms [redacted] , Please inform Mr [redacted] our previous response outlines why the service request and subsequent request for reimbursement was deniedIf Mr [redacted] has any additional questions, or decides to accept the goodwill gesture of $250, please inform him to contact my associate, Ms [redacted] for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (4200, 11, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please inform [redacted] Claims Manager Old Republic Home Protection that I want something better than that offer of $and what is he opinion from $to $Beside that I am going ask Mr [redacted] Claims Manager a question about leak inside main bathroom shower that Old Republic Protection denied to repairIs Old Republic Protection going to come back and repair the leak? Is it your company's interest to deny all your customer's requests because there are many policy holders complaining.Is it in your interest to do the repair less than a trade call fee? If there are any questions please contact me back or I will talk with my Attorney and take legal action

Initial Business Response / [redacted] (1000, 5, 2014/05/15) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner; please inform Mr [redacted] that after my review of his file, we have agreed to dispatch a different independent network Service Provider to provide an opinion regarding the malfunction of his air conditioner Once we have received the diagnosis, we will contact him to discuss Plan coverage If Mr [redacted] has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 6, 2015/05/08) */ Ms [redacted] , Please extend my sincere apology for the circumstances outlined in Ms [redacted] 's letterI am unable to locate the file for Ms [redacted] using the property address and phone numbers listed in this complaintPlease inform Ms [redacted] to provide me her Plan number or a corrected property address/phone number and I will review her file and respond Sincerely, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, thank you for assistance I selected "No" because the issue has not been resolved due to lack of informationPlease pass [redacted] to Old Republic Home Protection, Claims Manager (Mr [redacted] Vistally),the following information concerning the property in question [redacted] Policy Number: XX-XXX-XXX Address: [redacted] Drive [redacted] XXXXX NOTE: Had Mr [redacted] read my complaint carefully, his Authorizations Department could have provided the information aboveIt was in my complaint addressed to their CEO Final Business Response / [redacted] (4000, 13, 2015/05/19) */ Ms [redacted] Revdex.com Re: XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner, our decision to repair and not replace the air conditioner, and the decision not to renew her Plan; I have reviewed the file and the last service request was placed on August 9, 2013, and the technician from Economy Appliance Heat/Air diagnosed the blower motor had failedOld Republic Home Protection (ORHP) authorized the repair and the air conditioner was operating as designed According to the file, ORHP did not receive any further requests for service for the air conditioner prior to the expiration of the Plan on July 6, As for our decision to repair the air conditioner; according to the technician, the air conditioner was repairable by replacing the blower motor, and did not require replacement at that time Please refer to page of the Plan that states: "We have the sole right to determine whether a covered system, appliance or component will be repaired or replaced." With regard to the decision not to renew Ms [redacted] 's Plan; on behalf of ORHP and its employees, please extend our sincere thanks to Ms [redacted] for being an Old Republic Plan HolderUpon review of Ms [redacted] 's file, we concluded that her Plan was ineligible for renewalWe apologize for any inconvenience this [redacted] have caused Please refer to page of the Plan under Renewals that states: "The Plan will be renewed at our discretionIf your Plan is eligible for renewal, we will notify you of the Plan fee and terms of renewal approximately days prior to expiration of coverageTo ensure there is no lapse of coverage, payment must be received prior to Plan expirationPlan fees [redacted] increase upon renewal." In the event Ms [redacted] wants to maintain her home warranty coverage, she [redacted] wish to contact another Home Warranty Company to obtain coverageWe recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companiesWe do not suggest companies that sell home warranties strictly over the internet, as many are not properly licensed and/or regulated as required Once at the site, click on the map, click on the appropriate state, and a list of NHSCA Member companies that conduct business in that state will appearPlease do not call the NHSCA, as they do not recommend specific providers, and are not staffed to provide additional assistance Again, we apologize for any inconvenience our decision has caused Ms [redacted] Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (4200, 15, 2015/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case: XXXXXXXX It is obvious the Claims Manager has not read my complaint, and did not take notice on what transpired on June This is my response to the Old Republic Claims Manager "According to the file, ORHP did not receive any further requests for service for the air conditioner prior to the expiration of the Plan on July 6, 2014." NO SO! Attached (separately emailed to Revdex.com) is a recorded copy of a phone call made to Old Republic on June 2015, regarding the AC When I initially called Old Republic about this call, they denied receiving any calls from my realtor about the ACWhen I insisted they check as I have a recorded copy of the 03.18-minute call, they did find the call; however, nothing was recorded as to the subject of the callnothing noted! 2."The Plan will be renewed at our discretionIf your Plan is eligible for renewal, we will notify you of the Plan fee and terms of renewal approximately days prior to expiration of coverageTo ensure there is no lapse of coverage, payment must be received prior to Plan expirationPlan fees [redacted] increase upon renewal." Now, please why we would notify me..." if plan is eligible for renewal days pror to expiration...but NOT when you plan to deny renewal! Should it not be the other way around, so customers can make other plans if they wish to find another company! As for your last paragraph, MrClaims Manager, that is the most inconsiderate "lip service" response" I've ever heard Inconvenience you have caused me! MrClaims Manager, it was a very expensive inconvenience, and your practices are not appreciated at all [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/01/29) */ Ms [redacted] Revdex.com Plan # XXXXXXXX Dear Ms [redacted] , Regarding the Plan Holders request to waive the $trade call fee; I have reviewed the file and on January 28th, 2014, Old Republic Home Protection agreed, as a gesture of goodwill, to waive the trade call fee If you have any additional questions, please contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (2000, 7, 2014/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with the business and find their offer to meet my request

Initial Business Response / [redacted] (1000, 7, 2015/07/13) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the denial of coverage for the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] 's letterWhile the intent of ORHP is to cover as much as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Mr [redacted] provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response sent by Ms [redacted] representing Old Repubic for reasons: the response seems rehearsed and ImpersonalI don't feel as if the response is genuineThe response doesn't solve any problem of mine and the loop holes and neglegence of the policyAnd, I'm still not hearing from who I want to hear fromThe claims manager doesn't make me feel as if anything effective will be done; I want to speak with the CEO Final Business Response / [redacted] (4000, 11, 2015/07/15) */ Ms [redacted] , As stated previously, we sincerely apologize that the terms and conditions of the Plan do not provide coverage for this situation Sincerely, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the water leak, and payment of the Trade Call Fee; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr***'s letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments With regard to the $Trade Call Fee; please refer to page of the Plan that states: "You are responsible to pay a TRADE (SERVICE) CALL FEE (TCF) when the Service Provider arrives at your homeThe TCF (or the actual cost of service, whichever is less) is due for each dispatched service request by trade (plumbing, electrical, appliance, heating/air conditioning, etc.)Service work is guaranteed for daysThe TCF is due whether service is covered or deniedEssentially, when we incur a cost of service, you are responsible for a TCF." We apologize the terms and conditions of the Plan did not provide coverage in this situationWhile the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not receive any kind of documents from ORHP or DC plumbing show what kind of service and actual cost of service from DC Plumbing did on 2/3/I called many times to ORHP and DC Plumbing in past couple weeks and none of them able to provide me any documents at allAll I know is DC Plumbing's plumber show up on 2/morning for minutes and told me they cannot fix itPlumber also told me no charge on this work order since they not able to do anythingPlumber left without give me any documents, invoice, or want me to sign any documents at all According that Page on Plan stated "TCF or the actual cost of service, whichever is less"This is mean I need to have document show me that the DC Plumbing "service"(actual is no service at all)is higher than TCF therefore I responsible for the TCFIf actual cost is less than TCF I will only pay whatever the actual cost, right? I am willing to resolve this work order/invoice but need to have some kind of documents stated what kind of "service" DC Plumbing provided and actual cost of "service"All I know is no documents provide as of 3/12/The truth is no service at all so I am thinking ORHP and/or DC Plumbing really don't know what service description they can put on the document Thanks again for everyone help on my case [redacted] Final Business Response / [redacted] (4000, 14, 2015/03/24) */ Ms [redacted] , Regarding the invoice from the plumber; the invoice Mr [redacted] received is the online invoice we received from DC PlumbingIt provides the work order number, invoice number and the date they were at the property and confirms they provided service per Mr***'s requestPlease inform Mr [redacted] to remit his Trade Call Fee payment to avoid disruption of coverage Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (4200, 16, 2015/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) DC plumbing and ORHP does not provide DC plumbing California state contractor license number inside the invoicePlease have ORHP provide DC plumbing's California state contractor license number so I can follow up with California contractor state license boards (CSLB) regarding my concernsThanks

Initial Business Response / [redacted] (1000, 6, 2014/07/10) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service requests for the air conditioner and refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Mr [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , I have reviewed the file and confirmed with the Independent Network Service Provider that the part necessary to repair the shower was received from the supplier, and the repair of the shower, and the other water leaks, was completed yesterday Please extend our sincere apology to Mr [redacted] for the circumstances, and delay, completing the repairs If Mr [redacted] has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr***'s letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Mr [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments According to the file, my associate, Ms [redacted] has been assigned to resolve the service request, and on August 6th, she left Mr [redacted] a message to contact her Please inform Mr [redacted] to contact Ms [redacted] at XXX-XXXX-XXXX ext for assistance ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are working towards an amicable solution, but the case has yet to be resolvedI have spoken with ORHP and they expect the part to be in tomorrow (August) and to be installed shortly thereafterUpon completion of the installation, we will remedy the mold/wet carpet issue in the basement, as it cannot be remedied unless the unit is functioning properly While I am satisfied that they are working on it, it is not resolved, so I could not click "yes" above

Initial Business Response / [redacted] (1000, 5, 2014/08/04) */ Plan XXXXXXXX Ms [redacted] , I tried calling Ms [redacted] at the phone number provided on this complaint, and I received a tone as if it's a fax machinePlease inform Ms [redacted] to call me at her convenience so I can assist her; my extension is [redacted] Sincerley, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the denial of coverage for the air conditioner; I have reviewed the file that indicates the Plan expired on [redacted] 2014, and was re-ordered on [redacted] with an effective date of September 11, On September 11th, (the effective date of the Plan), Old Republic Home Protection received a service request for the evaporative coil leaking waterIn accordance with the terms of coverage, service was denied Please refer to page of the Plan titled When You Need Us that states: "We will provide service for covered systems or appliances which malfunction, and are reported, during the term of the Plan that: B) Were correctly installed and working properly on the effective date of the Plan" In the event Mr [redacted] wants to maintain his home warranty coverage, he may wish to contact another Home Warranty Company to obtain coverageWe recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companiesWe do not suggest companies that sell home warranties strictly over the internet, as many are not properly licensed and/or regulated as required Once at the site, click on the map, click on the appropriate state, and a list of NHSCA Member companies that conduct business in that state will appearPlease do not call the NHSCA, as they do not recommend specific providers, and are not staffed to provide additional assistance Please inform Mr [redacted] that per his request on September 12, 2014, the Plan has been cancelled and he will receive a full refund within the next ten business days If Mr [redacted] has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance Sincerely, Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the denial of coverage for the dishwasher; I have reviewed the file that indicates the Independent Network Service Provider dispatched by Old Republic Home Protection (ORHP), diagnosed the dishwasher had failed as the result of ants short circuiting the control board Please refer to page of the Plan titled Limitations of Liability under General Limitations 1.Cthat states: "This Plan does not cover: CDamage caused by people, pests, or pets." We apologize the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If Ms [redacted] has any questions, please inform her to contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Consumer Response / [redacted] (3000, 11, 2014/08/21) */ I contact Revdex.com I contacted Revdex.com lately but get NO RESPONSE and not even call or letter or "Sorry" from Old Republic or Service providerand no proof there was real repairman at all! Repair company deny repairs "because it not covered" and they just tell me about crazy amount for fixing dishwasher (cheaper buy new)They say, ants there but I believe, they make photo up, because they even cannot provide to me serial number of "broken" Control Board of my dishwasher, what they should! Here my old complaint "COMPLAINT ACTIVITY REPORT Case # XXXXXXXX Revdex.com, Inc Consumer Info: [redacted] , [redacted] Business Info: Old Republic Home Protection Company, Inc [redacted] PO Box [redacted] XXXXX [redacted] CA XXXXX-XXXX - XXX XXX-XXXX [redacted] @yahoo.com Consumer's Original Complaint : I have Old Republic Home warranty, but it didnt work - I again ( second time) didnt get any repairsI file request to fix the dishwasher on company site online, get email about my request accepted (Covered Property: [redacted] AVE [redacted] XXXXX-XXXX Plan Number: XX-XXX-XXX Work Order Number: XXXX-XXXX Service Request: Appliances / Dishwasher Trade Call Fee Amount: $ Service Provider: FIDELITY APPLIANCES SERVICES TEAM Service Provider Telephone: (XXX) XXX-XXXX ) and wait a call from repairmanI got call, they told me, repairman will come next weekOkNext week come repairman, I told him, dishwasher works but didnt get much water for some reason - to wash the dishesand spinning thing inside didnt spin muchand first he spend about hour looking around and didnt know how to get dishwasher out of cabinet and I have to help him, we take dishwasher outThen he spend about hours to looking at dishwahser and dint know how to fix itHe dont looks knowledgeable at all, or, may be, he doing something else, not looking for fix it? Well, after all, he told me, he will come next week and bring a friend(And friend is this boss)I pay him "service call fee" - $60, because by Old Republic rules, have to pay no matter what, even if didnt get any repairs...and say, okNext week I got a call and they come - guys, spend around hours at dishwasher again and finally told me, Control Panel have problems and may be need be replaced They didnt tell me the number what on the Control Panel, they didnt show me where problem is, I try to take a look by myself when they open it and it looks fineWhen I call regular repairman before, he usually give to me info - what broken, what need to be fixed, how much...and if its mtter, what name and number of part, what need to be fixedThat guys just tell me I have to wait call and go awayAnd days later I got call from Old Republic and they told me, my dishwasher not covered, because ants inside of Control Panel is not "regular wear & tear" what they fixingAnd I got a call from that repair company about they will fix my dishwasher for (one thousand three hundred) dollarsFor example, on ebay brand new dishwasher Viking can be purchased for $900, just if we talk about priceAnd used regular (white) dishwasher on craigslist costs $60...LolI got mine Viking stainless dishwasher with house, when I buy it, and have no idea how old it is, but its works so far, and looks brand new, just now has some litte problems, and I want to fix it, and Home warranty should help - but it didnt! All that service looks fishy to me(Especially because before I already have situation with Old Republic, when I pay $and repairman come and didnt fix the plumbingBusiness Response / [redacted] (4000, 13, 2014/08/22) */ Ms [redacted] , Ealier today, and per the requst from the Plan Hoolder, I emailed the Revdex.com and the Plan Holder the photos provided by the Service Provider regarding the ants on the control board (per the Service Provider, the failure of the control board was the result of the ants)In addition, per the request of the Plan Holder, I also emailed the part number for the control board, provided to me by the manufacturer; Viking Sincerely, [redacted] Old Republic Home Protection Business Response / [redacted] (-10, 15, 2014/08/25) */ [redacted] , With regard to obtaining the part number for the control unit; when Fidelity Appliance provided us their diagnosis, they also provided us the model and serial number for your Viking dishwasherSince I was unable to immediately reach someone at Fidelity Appliance to assist me, I contacted Viking directly to obtain the part number for the control unit As for the photos; I am confident the photos were not altered in anyway, and they are the photos of the control unit for your dishwasherI have no proof that they are not authentic On behalf of Old Republic Home Protection and its employees, please accept our sincere apologies the terms and conditions of the Plan do not provide coverage in this situation Best regards, [redacted] Claims Manager Old Republic Home Protection Phone: XXX-XXX-XXXX ext [redacted] ***@orhp.com Original [redacted] From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Friday, August 22, XXXX XX:XX PM To: [redacted] Subject: Re: Plan XXXXXXXX photos of dishwasher control unit/ part number for new control boardCase # XXXXXXXX Hello, mr [redacted] Thank you, but information what you provide DO NOT contain any proof that Fidelity even find my Control panelPhotos I see before, and they doesnt contain info when \where they taken,(for example, when I take photos with my camera, photo then contain info when it taken and by what camera, its standard, and if photo taken by iPhone, same idea) and from photo nor you nor I can say that, and to find a Serial number of Control Panel you contact Viking, not Fidelity, so, that means, Fidelity didnt know! And how they didnt know, if they been in my house TWICE, first repairman, who even not able take dishwasher out of cabinet without my help, and second time - after week - he and his boss, and photos suppose to be photos of Control Panel! If that photos - photos of MY dishwasher Control panel, how Fidelity didnt know the Serial number of it?! Your letter another proof, Fidelity DO NOT doing theys job rightIsnt it? Thats what make me file complaints, Old Republic hire some service companies, what not able to perform good service, and, when they dont doing good job, Old Republic for some reason protect them, not customers! Thank you, anyway, your letter very interesting and informational Sincerely, [redacted] On Fri, 8/22/14, [redacted] wrote: Subject: Plan XXXXXXXX photos of dishwasher control unit/ part number for new control boardCase # XXXXXXXX To: " [redacted] @yahoo.com" Cc: " [redacted] " Date: Friday, August 22, 2014, 10:AM Ms [redacted] , Regarding the request in your letter to the Revdex.com for photos and the part number for the control board unit; attached are the photos provided by Fidelity Appliance Service of the control unit for your dishwasherI have also contacted Viking (the manufacturer of the dishwasher), and the following is the part number you requested: Control Board unit : PDXXXXXX We apologize the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If you have any future needs for service, please contact us at XXX-XXX-XXXX for assistance Best regards, [redacted] Claims Manager Old Republic Home Protection Phone: XXX-XXX-XXXX ext [redacted] ***@orhp.com Disclaimer: This message is proprietary to Old Republic Home Protection and is intended solely for the use of the individual to whom it is addressedIt may contain privileged or confidential information and should not be circulated or used for any purpose other than for what it is intendedIf you have received this message in error, please notify the originator immediatelyIf you are not the intended recipient, you are notified that you are strictly prohibited from using, copying, altering, or disclosing the contents of this messageOld Republic Home Protection accepts no responsibility for loss or damage arising from the use of the information transmitted by this email including damage from virus Disclaimer: This message is proprietary to Old Republic Home Protection and is intended solely for the use of the individual to whom it is addressedIt may contain privileged or confidential information and should not be circulated or used for any purpose other than for what it is intendedIf you have received this message in error, please notify the originator immediatelyIf you are not the intended recipient, you are notified that you are strictly prohibited from using, copying, altering, or disclosing the contents of this messageOld Republic Home Protection accepts no responsibility for loss or damage arising from the use of the information transmitted by this email including damage from virus Business Response / [redacted] (4000, 16, 2014/08/25) */ Ms [redacted] , Regarding the request in your letter to the Revdex.com for photos and the part number for the control board unit; attached are the photos provided by Fidelity Appliance Service of the control unit for your dishwasherI have also contacted Viking (the manufacturer of the dishwasher), and the following is the part number you requested: Control Board unit : PDXXXXXX We apologize the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If you have any future needs for service, please contact us at XXX-XXX-XXXX for assistance Best regards, [redacted] Claims Manager Old Republic Home Protection [redacted] , With regard to obtaining the part number for the control unit; when Fidelity Appliance provided us their diagnosis, they also provided us the model and serial number for your Viking dishwasherSince I was unable to immediately reach someone at Fidelity Appliance to assist me, I contacted Viking directly to obtain the part number for the control unit As for the photos; I am confident the photos were not altered in anyway, and they are the photos of the control unit for your dishwasherI have no proof that they are not authentic On behalf of Old Republic Home Protection and its employees, please accept our sincere apologies the terms and conditions of the Plan do not provide coverage in this situation Best regards, [redacted] Claims Manager Old Republic Home Protection Phone: XXX-XXX-XXXX ext [redacted] ***@orhp.com Original Message From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Friday, August 22, XXXX XX:XX PM To: [redacted] Subject: Re: Plan XXXXXXXX photos of dishwasher control unit/ part number for new control boardCase # XXXXXXXX Hello, mr [redacted] Thank you, but information what you provide DO NOT contain any proof that Fidelity even find my Control panelPhotos I see before, and they doesnt contain info when \where they taken,(for example, when I take photos with my camera, photo then contain info when it taken and by what camera, its standard, and if photo taken by iPhone, same idea) and from photo nor you nor I can say that, and to find a Serial number of Control Panel you contact Viking, not Fidelity, so, that means, Fidelity didnt know! And how they didnt know, if they been in my house TWICE, first repairman, who even not able take dishwasher out of cabinet without my help, and second time - after week - he and his boss, and photos suppose to be photos of Control Panel! If that photos - photos of MY dishwasher Control panel, how Fidelity didnt know the Serial number of it?! Your letter another proof, Fidelity DO NOT doing theys job rightIsnt it? Thats what make me file complaints, Old Republic hire some service companies, what not able to perform good service, and, when they dont doing good job, Old Republic for some reason protect them, not customers! Thank you, anyway, your letter very interesting and informational Sincerely, [redacted] On Fri, 8/22/14, [redacted] wrote: Subject: Plan XXXXXXXX photos of dishwasher control unit/ part number for new control boardCase # XXXXXXXX To: " [redacted] @yahoo.com" Cc: " [redacted] " Date: Friday, August 22, 2014, 10:AM Ms [redacted] , Regarding the request in your letter to the Revdex.com for photos and the part number for the control board unit; attached are the photos provided by Fidelity Appliance Service of the control unit for your dishwasherI have also contacted Viking (the manufacturer of the dishwasher), and the following is the part number you requested: Control Board unit : PDXXXXXX We apologize the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If you have any future needs for service, please contact us at XXX-XXX-XXXX for assistance Best regards, [redacted] Claims Manager Old Republic Home Protection Phone: XXX-XXX-XXXX ext [redacted] ***@orhp.com Disclaimer: This message is proprietary to Old Republic Home Protection and is intended solely for the use of the individual to whom it is addressedIt may contain privileged or confidential information and should not be circulated or used for any purpose other than for what it is intendedIf you have received this message in error, please notify the originator immediatelyIf you are not the intended recipient, you are notified that you are strictly prohibited from using, copying, altering, or disclosing the contents of this messageOld Republic Home Protection accepts no responsibility for loss or damage arising from the use of the information transmitted by this email including damage from virus Disclaimer: This message is proprietary to Old Republic Home Protection and is intended solely for the use of the individual to whom it is addressedIt may contain privileged or confidential information and should not be circulated or used for any purpose other than for what it is intendedIf you have received this message in error, please notify the originator immediatelyIf you are not the intended recipient, you are notified that you are strictly prohibited from using, copying, altering, or disclosing the contents of this messageOld Republic Home Protection accepts no responsibility for loss or damage arising from the use of the information transmitted by this email including damage from virus

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the service request for the refrigerator; I have reviewed the file that indicates my associate, Ms [redacted] spoke with Mr [redacted] to discuss either replacing the refrigerator or accepting a cash settlementThe information was emailed to Mr [redacted] today, and when he makes a decision, please advise him to contact Ms [redacted] at XXX-XXX-XXXX ext [redacted] for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection

We upgraded with the Ultimate Coverage with Old Republic The technician came out, we paid the $100, and he told us the faucet would need to be replaced We have an industrial faucet ($200+) The company told us they would give us $toward a brand new faucet Are you kidding me? They continued to say that the policy would only supply a builder grade faucet for $ I don't know any faucet I could buy for $ They don't care If you are considering Old Republic, don't!!! It's a rip off I am already out $+ an additional cost for the current faucet No benefit here

Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the water heater, and the request to waive the Trade Call Fee; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Ms [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments I have reviewed the file and ORHP has agreed, as a gesture of goodwill, to honor Ms [redacted] 's request to waive the $Trade Call Fee ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ This is not our companyThis complaint is filed against Old Republic HOME WARRANTY not Old Republic TITLE Initial Consumer Rebuttal / [redacted] (2000, 21, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] today and I am sending a copy of our bank statement to show proof of paymentThank you Final Business Response / [redacted] (4000, 34, 2015/06/24) */ Dear Ms [redacted] , According to the file, my associate, Ms [redacted] spoke with [redacted] at MrRooter, and she is supposed to provide us a copy of the invoiceAs of today we have not received the itemized invoice for work order XXXXXXXXOnce received, we will review it for reimbursement for covered repairs If Ms [redacted] has any questions, please advise her to contact Ms [redacted] at XXX-XXX-XXXX ext [redacted] Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (4200, 36, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to keep the complaint open until it is completely resolvedMr [redacted] left a message asking me to contact [redacted] regarding the updated invoiceI did not follow up because I don't know exactly what is needed by old republic to complete this action, and I have wasted to much time over one refundGET IT FINISHED Old Republic!

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Ms [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments According to the file, on August 6th, 2014, my associate, Ms [redacted] spoke with Ms [redacted] , and will follow up to ensure the service request is resolved in a timely manner If Ms [redacted] has any questions, please advise her to contact Ms [redacted] at XXX-XXX-XXXX ext [redacted] for assistance ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted this claim to the Revdex.com and the same day I posted to their facebook page about the issues at hand and how they were being handledI let them know that due to their lack of response after numerous messages were left that I felt I had no other choice but to report them to the Revdex.com and share this with other potential customersWithin an hour a message was returned online that they would be contacting usLater that afternoon a lady by the name of [redacted] contacted my husbandShe let him know that because a post was made to facebook that it was a priorityI don't feel that enough time had even passed for the Revdex.com to process my claim and make contact with the companyI feel it is a shame that it took a combination of a form of social media and the Revdex.com to get their attention and the embarressment it may have caused them is the only reason that we are now a priority As to their response that a Ms [redacted] contacted me, that is incorrectI have not been contacted Erin has spoken with my husband and things seem to be moving at a much faster pace and calls are now being returned when messages are left As of the last conversation, the electrical company is supposed to come back to the property and make the repair on Monday, August 11thThis will be their 5th time to the residence so I am hoping it will be successful this time Final Consumer Response / [redacted] (3000, 16, 2014/09/02) */ We were advised on 8/13/that a refund check would be sent to usWe followed up on Monday, 8/25/as we had still not received anythingWe were advised that it was in the mailI called back today, Friday, 8/29/as we still have not received the checkI was then advised that the system was documented that they cut the check but they never sent the request and it had not been processedI was told that the check would not be cut until next WednesdayI had to be stern and insistent that they overnight the check since this was a gross negligence on their partThe check will still not be processed until Wednesday but they have stated that they will overnight the paymentThey make doing business with them absolutely frustrating and miserable! Final Business Response / [redacted] (4000, 18, 2014/09/03) */ Please extend my sincere apologies for the delay processing the refund of the Trade Call FeeI have reviewed the file and confirmed the refund will be sent by overnight mail todayIf Ms [redacted] has any questions, please inform her to contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ Ms [redacted] Revdex.com Re: Plan XXXXXXX Dear Ms [redacted] , Regarding the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Mr [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments I have reviewed the file and based on the circumstances, ORHP has agreed to honor Mr [redacted] 's request to refund the $Trade Call Fee, and a check will be mailed to him within the next ten business days ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you ORHP for your timely attention to the matterI have the outmost confidence in your sincerity and desire to further develop your staff so that such situations do not occur again

Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ RE: Plan # XXXXXXXX Revdex.com Case # XXXXXXX Dear Mr [redacted] , Regarding the service request for your washer; on behalf of Old Republic Home Protection (ORHP) and its employees, please accept our sincere apologies for the circumstances outlined in your letter ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor your request to refund your Trade Call Fee We will continue to follow up to ensure completion of your service request Best regards, [redacted] Claims Manager Old Republic Home Protection