Optima Day Spa & Relaxation Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have contacted the apartment complex management company numerous times and have provided multiple copies of the attached report and letter to the NALS management group and legal representationThe handyman the company employs is not licensed in mold identification and removal, so their "thorough inspection" does not hold waterI paid $out of my own pocket for the attached labwork and for a licensed professional to come in and assess the unitThey have no personal gain finding mold as they understand this is an apartment and so they would not be contracted to fix an issue We indicated concern about the water damage on our Move In Walkthru paperwork, verbally with the office staff specifically indicating the strong musty smell and overwhelming humidity Upon reviewing different apartment rating websites there are a large number of posts indicating this complex as doing ALL of the things I mentioned in my original complaint including but not limited to: denying mold presence without having a professional evaluate the claims, and charging residents random fees for pets that did not reside in the residence Regards, [redacted]

I have copy and pasted paragraph of the Lease Agreement that the resident signed
PETS: No animal of any kind shall be kept or harbored in the leased Premises, unless the same in, each instance is expressly permitted in writing by the Landlord, and such consent, if
given shall be revocable by the Landlord at any timeThe charge for violation of pet restriction is $per pet
We follow the same policies for each and every resident. I am not willing to waive the fine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I had mentioned before I feel as though it was not clearly stated that I was not allowed even a visitor whom had a small dog I still feel as though I am being singled out My neighbor whom has since moved out in Was she ever fined for feeding the stray cats, or feeding the birds that crap on my car everyday from her balcony? The cat would actually follow her around the complex everyday Even now you can still see the food and water dish outside of her door
This is an unfair practice and I still will not be renewing my lease as your actions are totally unreasonable and you just wanted the $for yourself You are greedy and unfair in this instance You could have just knocked on my door and asked about the small dog in which I could have came down and signed a new lease or whatever it is you wanted I was not trying to hide anything from the management I obviously did not know that the original pet deposit of $I already paid did not cover a visiting animal I am very unhappy with you and wow did you teach me a fantastic lessonThat no matter where you go people are always after a little extra money You are being ridiculous with your stupid $fine and I hope its going to something important like fixing the dang hot tubs in this building that never ever work.
Regards,
*** ***

Please allow this correspondence to serve as the answer of Towne Square Apartments to the above mentioned complaint filed by *** ***.
We deny all factual claims and legal allegationsWe do not believe anything we did or did not do resulted in unhealthy moisture or mold
conditions in the unit*** refuses to provide us with information and documents sufficient for us to investigate and/or evaluate her allegationsFurthermore, we have conducted a comprehensive inspection of the unit and have found no evidence of the alleged mold and/or moisture conditions.
If you require any further information, please do not hesitate to contact me via email at ***@***.com
Very Truly Yours,
W*** ***, Esq
General Councel
NALS Apartment Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted the apartment complex management company numerous times and have provided multiple copies of the attached report and letter to the NALS management group and legal representation. The handyman the company employs is not licensed in mold identification and removal, so their "thorough inspection" does not hold water. I paid $300 out of my own pocket for the attached labwork and for a licensed professional to come in and assess the unit. They have no personal gain finding mold as they understand this is an apartment and so they would not be contracted to fix an issue.
We indicated concern about the water damage on our Move In Walkthru paperwork, verbally with the office staff specifically indicating the strong musty smell and overwhelming humidity. 
Upon reviewing different apartment rating websites there are a large number of posts indicating this complex as doing ALL of the things I mentioned in my original complaint including but not limited to: denying mold presence without having a professional evaluate the claims, and charging residents random fees for pets that did not reside in the residence.
Regards,
[redacted]

Please allow this correspondence to serve as the answer of Towne Square Apartments to the above mentioned complaint filed by [redacted].
We deny all factual claim s and legal allegation s. We do not believe anything we did or did not do resulted in unhealthy moisture or mold condition s in the unit. [redacted] refuses to provide us with information and document s sufficient for us to investigate and/or evaluate her allegations. Furthermore , we have conducted a comprehensive inspection of the unit and have found no evidence of the alleged mold and/or moisture conditions .
If you require any further information, please do not hesitate to contact me via email at [redacted].com.