Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]A window tech from 'Windows Depot' was at my home on November 1, his name was *** He could not repair the defect in the window He said he had to order a part That was over two weeks ago I haven't heard anything from 'Windows Depot' My window still needs repair These windows have a life-time warranty Please keep my complaint open until my problem is resolved Thank You Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** It's unfortunate it took so long to resolve the matter of the defective window Customer service should also be as important, as well as a priority Us consumers are the ones who have to fight for these rights to demand the quality payed for prior to delivery
I sincerely apologize for the delay and miscommunication *** and ***.Our records show that our last communication was on 10-19.We sent a person out to assess and possibly repair the situation on 11-1.We determined that a new sash would be the best course of action and have ordered itAs
soon as it comes in, we will deliver it.Once again, I apologize.Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]A window tech from 'Windows Depot' was at my home on November 1, his name was [redacted]. He could not repair the defect in the window. He said he had to order a part. That was over two weeks ago. I haven't heard anything from 'Windows Depot'. My window still needs repair..... These windows have a life-time warranty. Please keep my complaint open until my problem is resolved. Thank You
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]A window tech from 'Windows Depot' was at my home on November 1, his name was *** He could not repair the defect in the window He said he had to order a part That was over two weeks ago I haven't heard anything from 'Windows Depot' My window still needs repair These windows have a life-time warranty Please keep my complaint open until my problem is resolved Thank You Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** It's unfortunate it took so long to resolve the matter of the defective window Customer service should also be as important, as well as a priority Us consumers are the ones who have to fight for these rights to demand the quality payed for prior to delivery
I sincerely apologize for the delay and miscommunication *** and ***.Our records show that our last communication was on 10-19.We sent a person out to assess and possibly repair the situation on 11-1.We determined that a new sash would be the best course of action and have ordered itAs
soon as it comes in, we will deliver it.Once again, I apologize.Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]A window tech from 'Windows Depot' was at my home on November 1, his name was [redacted]. He could not repair the defect in the window. He said he had to order a part. That was over two weeks ago. I haven't heard anything from 'Windows Depot'. My window still needs repair..... These windows have a life-time warranty. Please keep my complaint open until my problem is resolved. Thank You
Regards,
[redacted]
Problem has been resolved. Thanks