Panhandle Cleaning & Restoration Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have spoken to the customer and came to a resolution. She will confirm thisThank you,
***

After reviewing the complaint with *** ***, the Project Manager on this job, it was found that Mr*** was billed for things inadvertentlyThe sub-floor was changed to 'A inch OSB from the
3/on the estimate, as it was found that was the material originally used, not the product traditionally found in that type of dwellingThe difference between the items amounts to a credit of $It was also found that the insulation was not replaced, as it was found to be undamaged after removal of the sub-floorIn most cases, water damage to the insulation would have occurred, so it was in the estimate to be replacedThis amounts to a credit of $for the insulationTherefore, the total amount to be credited is $This credit will be refunded to Mr***As to the clean-up, it was done according to the homeowner's specificationThese items would have been covered in the post-construction meeting between the estimator and the project manager and credited accordingly at the completion of the jobUnfortunately, Mr*** decided to cancel the remainder of the project prior to completion and wanted whatever deposit he had coming returned immediatelyIn our haste to respond, these credits were overlookedAs to the rest of the estimate, it was priced according to an estimating program, Xactimate, which is a program used by most insurance carriersMr*** may personally think the pricing seems high, but the work is paid on that pricing schedule, not the amount of time spent on the job siteMr*** fails to mention that we are releasing him from a signed contract (for the amount agreed on with the carrier) without penaltyAfter the signing of the contract, a project manager was assigned to the job who conducted several site visits and spent time scheduling and coordinating the work for this job around Mr***' work scheduleThose hours now have to be re-assigned, as.Mr*** is not having us do the workAlong with that, a flooring specialist was dispatched to the home to discuss flooring optionsHe then spent time researching to find a product suitable to the homeowner and ordered the material, which subsequently had to be returnedWe also dispatched a kitchen/bath specialist to work with Mr*** to design a new kitchen layout, not once, but twice, as the homeowners changed their mindsHe then had to research to find a product that met the homeowners' budget while meeting their aesthetic requirementsMr*** explained to us he cancelled the project because he decided to do additional remodeling to the kitchen on his own and did not want us waiting for him to finishThis job had numerous delays as he was not available for us to do the repairHe called to complain about our close-out billing, but before we had the chance to respond, he had filed a report with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
This was acted on and taken care of by a much better crew of workers from [redacted] area, [redacted] crew was and is unacceptable......there are still jobs that are yet to be done/started in other areas of the home. Would like to have these started and completed in a reasonable amount of time and not done by the [redacted] crew. Hope to hear from the company soon as to when the basement will be dealt with.......do NOT want the [redacted] crew working in my house again. I want to thank the Revdex.com for their much needed help in having this matter dealt with.
Regards,
[redacted]

The response does not address that the customer signed a cirtificate of completion directing the Insuance company to pay us several weeks after the work was complete. I don't know what else we can do. I will offer a 10 percent discount if we get paid in 7 days if not we will just continue the collection process since we have the signed paperwork. Please let me know if they want to pay with the discount and I will let accounting know.
Thanks
[redacted]

I have sent our Sr. PM to meet with the customer.  We worked for several days completing everything that the customer wanted.  I know there are a couple outstanding items that are being addressed and a paper work item that I am meeting with my team about on Wed.  We told the customer we would have everything complete by end of this week and we are working towards that.  At this point we are 98% complete with correcting the issues for the customer.
Thanks
Bob

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
To start off I want to say I had two conversations with [redacted] about the items I was being over charged for and the work that wasn't completed. During both of those conversations he never once said he would look Into the charges and get back with me about it. I had told him I was going to contact the Revdex.com and a private attorney and he told me to do what I have to do. So at no  point were my concerns going to be addressed until I sent the complaint to the Revdex.com. In regards to the answer to the complaint I filed they are willing to reimburse me for OSB that wasn't used on the job. I was charged for 3/4 inch and 1/2 inch was used. They also said they would give a credit for the Insulation that wasn't not used. However these are the other items on the Invoice that I am still being charged for:
1. They detached a baseboard heater but they did not reattach the heater. 
2. I am being charged for a toe kick/pre finished wood 1/2 inch. I do not have a toe kick.
3. I am still being charged for clean up of the job site. I cleaned the job site. They are charging for 8 hours clean up and did not clean the job site. 
As far as signing the contract goes, I signed a contract that stated that if NO work was done I would be charged 250.00. Some work was completed and from the very start of this process I have been being over charged and taken advantage of. At no time did I ask for a flooring guy to come out or a kitchen cabinet guy to come. The company would have had to send someone to take the measurements for this anyway. When I met with the flooring guy he brought one type of flooring and it was the cheapest flooring available.  It was explained to me that he brought the samples that were in stock at their warehouse. So no SPECIAL flooring was ordered. I am sure they keep this flooring available to again take advantage of the consumer and make as much profit as possible by offering the cheapest flooring available. This was the same with the kitchen guy. He brought two books and showed them to my wife and then told her that she would need to pick from the first book. They were the cheapest cabinets available. A decision was never made about the kitchen cabnets so as stated in the e mail response to the Revdex.com we as the consumer NEVER CHANGED OUR MINDS.  It is clear this company is out to make as much money as possible by taking advantage of the consumer. They over charge and offer cheap materials to the customer. This is so they can make the most profit available to them. As far as having them continue the work, I would never allow them back in my home after knowing they were taking advantage of me. Had they been up front and charged a reasonable amount for materials and labor, I would have let them finish the work. However, I do not appreciate them trying to take advantage of me. Contact or no contract they were not welcome back in my home after all that. I have been in contact with my insurance company and have requested an Inovice with dollar amounts on it. This was so I could get with my insurance company to discuss the charges. So if these prices are a set standard there shouldn't be any problem with them sending an Invoice with dollar amounts on it for review by myself and my Insurance company. I will not agree to settle until I am satisfied that I am not being charged for material and labor that this company did not provide. I have asked for a detailed Invoice with dollar amounts and still have not recieved one. So seems to me that the only ones being sneaky and dishonest is this company. 
I also wanted to add that they didn't not show up for two work days that they were supposed to be here. However in the response the Revdex.com the  company stated that I was not available for them to do the repairs. I as the home owner was here waiting for them to show up to do the work. In the response that was sent they stated I was unavailable. Again this is a lie. I feel this response was made without the full details again. 
I have no problem paying for the work and materials that they did provide. However, from what has gone on so far it's very clear this company is out to take advantage of the consumer and to keep as much of my insurance money as possible by making fraudulent statements to the Revdex.com. 
Regards,
[redacted]

If you request an estimate from this company and don't hire them, they will contact the contractor(s) you do hire and threaten them. Those contractors will then leave you hanging high and dry. BEWARE! Do not even call this company. Unprofessional, overpriced and untruthful.

Panhandle is a classy company that does terrific work. They are professional and timely in there response and come through with quality craftsmanship. They are a huge asset to our community and believe in giving back and do so very selflessly. I highly recommend Panhandle Cleaning & Restoration!