Pearle Vision Easton Retail Center

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease send me info on how to get the discount as described below at Tuttle Mall:"We would also be happy to find her a frame that's eligible for an extra 50% discount at our location, if she was inclined to get a new one!"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The store they name does not exist in Tuttle Mall under any such name nor phone #They should call it themselves, sheeshThis is yet another name as a smokescreenThey have now given out at least totally different entities at that Tuttle Mall location from Pearle Vision Center to [redacted] Vision Care to [redacted] Optical and more (see the Revdex.com site, too.) Seriously, someone needs to follow up like on Your SideVery bogus operations / entity who are not being held accountableSad and unethical and not legal

I'm sorry to hear [redacted] is having problems with her glasses! In regards to the situation, we offer a 30-day Complete Satisfaction GuaranteeWe'll repair or exchange the purchase for up to days at no charge to the patientThis guarantee does not cover accidental damage, scratches, or breakage and requires a purchase to be madeOur satisfaction guaranteeIn ***'s case, I tried to see if I could figure out where she originally got them so I could check with the vendor and see if we could get them warrantied for her, but to no availIf she does end up remembering where they are from, I'd be happy to go through their lab personally to ensure that any warranty her glasses are eligible for is handled easilyWe use excellent coatings at Pearle Vision and guarantee them for a year from purchase, no questions askedIf they're older than that or from another provider, they may not have any manufacturer's warranty on them any longer.Beyond that, because we understand how important it is to protect your eyes we would be happy to offer her a complimentary upgrade to Crizal Prevencia no-glare coating and Transitions lenses to ensure that her lenses never peel again! We are still in network with her insurance and she is eligible to use it wherever she likes, so I hope she's able to stop in and get a replacement set of amazing new lensesWe would also be happy to find her a frame that's eligible for an extra 50% discount at our location, if she was inclined to get a new one!

I'm sorry to hear [redacted] is having problems with her glasses! In regards to the situation, we offer a 30-day Complete Satisfaction Guarantee. We'll repair or exchange the purchase for up to 30 days at no charge to the patient. This guarantee does not cover accidental damage, scratches, or breakage and requires a purchase to be made. Our satisfaction guaranteeIn [redacted]'s case, I tried to see if I could figure out where she originally got them so I could check with the vendor and see if we could get them warrantied for her, but to no avail. If she does end up remembering where they are from, I'd be happy to go through their lab personally to ensure that any warranty her glasses are eligible for is handled easily. We use excellent coatings at Pearle Vision and guarantee them for a year from purchase, no questions asked. If they're older than that or from another provider, they may not have any manufacturer's warranty on them any longer.Beyond that, because we understand how important it is to protect your eyes we would be happy to offer her a complimentary upgrade to Crizal Prevencia no-glare coating and Transitions 7 lenses to ensure that her lenses never peel again! We are still in network with her insurance and she is eligible to use it wherever she likes, so I hope she's able to stop in and get a replacement set of amazing new lenses. We would also be happy to find her a frame that's eligible for an extra 50% discount at our location, if she was inclined to get a new one!

This is in response to Ms. [redacted]’s complaint filed with your office.   [redacted] Eye Care is an independent doctor of optometry, who operates Pearle Vision, Tuttle Crossing, in Dublin, Ohio. They are independent practitioners who are responsible for their own practice. Since they are not an...

employed by Pearle Vision, we cannot compel them to provide specific resolution. However, we have taken the liberty of forwarding Ms. [redacted]’s concerns to their attention.  Should Ms. [redacted] need further assistance, they can be reached at ###-###-#### or at the address below:   [redacted] Eye Care Tuttle Crossing 5043 Tuttle Crossing Blvd. SPC 238 Dublin, Ohio 43016   Thank you for contacting [redacted] Retail.   Sincerely,   Melissa H[redacted] Brand Support Pearle Vision

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please send me info on how to get the discount as described below at Tuttle Mall:"We would also be happy to find her a frame that's eligible for an extra 50% discount at our location, if she was inclined to get a new one!"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The store they name does not exist in Tuttle Mall under any such name nor phone #. They should call it themselves, sheesh. This is yet another name as a smokescreen. They have now given out at least 4 totally different entities at that Tuttle Mall location from Pearle Vision Center to [redacted] Vision Care to [redacted] Optical and more (see the Revdex.com site, too.) Seriously, someone needs to follow up like 6 on Your Side. Very bogus operations / entity who are not being held accountable. Sad and unethical and not legal.