We do not have any of our competitors pricing however we do remain very competitive and reasonable for pricing roofs in our marketWe also use the highest quality material and experienced workersWe are not willing to refund any moneythe customer signed a contract and work was performed accordinglyWe will not refund money because the customer was told after her work was completed that she could have had her roof replaced at a lower price from another contractor.As to the rain that left stains on their ceiling, the homeowners signed a contract with Brady (the installer) that the damages to the ceiling would be taken care of within two weeksThe homeowners cancelled the painter twice as of 7/19/and were notified that the painter would not be able to return to their house until after the 25th of JulyThe Solar weathervane was replacedIn fact, the homeowners were taken shopping so they could pick out a new oneif there is any work that has not been completed please have the customer contact our office directly.Regards,Perfect Choice Exteriors, LLC
Initial Business Response / [redacted] (1000, 11, 2016/08/17) */ Records show that the complaint was responded to the same say as received, We have added the customer to our list of DO NOT CONTACT and have also put in an additional request for that to be donePerfect Choice Exteriors only contacts individuals that have express in some form an interest in home improvements and will make every effort to ensure that the customer is not contact again without notice from them Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted on 8-8-this is the 12th time I've asked to be removedI have been persistently patient with this matter but has turned into a form of harassment and will be seeking legal counselSeems as if this is the same response to every opened case against this businessI had one of their reps at my house one day while I asked him to remove my name from the calling list and he acknowledged that their system needed improvement as he has been at a customers house doing estimates and this company calls while he's thereI have had them call me mins apart one timeSo I do not accept this response as the problem has not been fixed since when I started to ask to be removed from list
I am rejecting this response because:Due to their past history of lack of response, I will accept their offer only after they have actually delivered the screens to my home and have shown me proper installation technique
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Perfect Choice Exteriors does not solicit customers and try and sell anything over the phonePerfect Choice Exteriors management has been notified to remove the customer from any form of contactManagement will place the name and number in the system, but to date we do not show a call to the mentioned numberWe do apologize and have noted the individuals concernsWe would like to state that all calls are recorded and we have requested that the call to sheets be pulled from 1/9/Perfect Choice Exteriors besides this Revdex.com complaint was not notified by the individual at anytime to not be calledPerfect Choice Exteriors does not think that the Revdex.com should follow this as an actual complaint as the person lodging complaint is not a customer, and was not provided any service or disservice of products, sales or installation, nor did Perfect Choice Exteriors disservice the customer by means of advertisement
Initial Business Response /* (1000, 5, 2015/10/28) */
Mr*** contacted Perfect Choice Exteriors in and purchased window and gutters and downsThe first service on record was 2012,and that was completed promptlyIn March of we were contact by the customer and we completed the
service and the reinstall of the leaf proof was completed just a few days laterWe do not show any calls or services from April to August We do have a service in on 9/28/and Mr*** was contacted and told that we would have someone come out and inspect his concernsPerfect Choice Exteriors has processed the service and someone will be in touch with him, the department for gutters is extremely backed up and this was explained to the customerWe will contact the customer again and ensure him that we are not ignoring him and in fact we are handling the concernWe have enclosed a form that Mr*** signed in regarding his project and the Revdex.com, please seeFurther more this project is years old and we will not be refunding any money as we will cover the service if necessary
I am rejecting this response because:
I RECIEVED A CALL FROM SCOTT ON 2/15/ AT 11:A.MSTATING THAT PERFECT CHOICE WILL !!!! PUT A COMPLETELY NEW ROOF !!!! ON OUR HOUSEAND THAT HIS CONTRACTORS WILL BE IN TOUCH,,,, HE ALSO ASK ME ,,, HOW SOON I WANTED THIS DONE,,, I TOLD HIM ---YESTERDAY !!!! :)
Initial Business Response /* (1000, 5, 2015/08/13) */
We have added the name to our DO NOT CALL LIST and want to clarify that the *** did at some time show or responded by mail, homeshow, or call interest in the home improvement fieldWe respect this request and have again added Mr ***
to the internal no call listing
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending all the issues are address and fixed properly and/or I receive a full refund
Initial Business Response /* (1000, 10, 2016/01/06) */
Mrand Mrs*** had siding installed in We have one service on file from 4/15/and the issues were addressed and signed off onWe do realize that there has been extreme weather in the St Charles area and we will address the
concerns that the customer has, but we will require the customer to contact the office at XXX-XXX-XXXX and ask to speak with ***We strive to do exceptional work and are not in business to not service our workmanship or back our product we will stand behind both and will resolve the concerns
Final Business Response /* (1000, 14, 2016/01/08) */
Perfect Choice Exteriors contact Mr*** regarding the repairs and went to the residence todayUpon arrival our crew was meet by Mr*** whom proceeded to yell and scream and curse the crew, according to the crew foreman the homeowner seemed intoxicated and refused to allow us to proceed with workWe will not work under conditions such as this and will require Mr*** to contain himself and allow us to do what is necessary or allow us to proceed speaking to his spouseWe there will be a charge if we are not allowed to repair after arrival to residence::
Ms*** signed a contract with Perfect Choice Exteriors for a layover as it states clearly on her contract. Please see the attached contract. *** *** was contacted and determined that there was no manufacturing defect. Please see the attached email correspondence from *** ***. It is our conclusion that Ms*** received exactly what she contracted for and paid in full. As Mr*** explained to Ms***, there will be variations when you lay one shingle over another
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. I SINCERELY HOPE THIS COMPANY INTENDS TO ABIDE BY THAT STATEMENT. HOWEVER, I HAD TO GO THROUGH THIS PREVIOUSLY AND THEY CONTINUED THEIR HARASSMENT AND CALLING. I HAVE TOLD ALL FAMILY AND FRIENDS TO REJECT ANY PROMO CALLS FROM THIS UNREPUTABLE COMPANY. I TRULY FEEL SORRY FOR THE UNWITTING PEOPLE THEY HIRE TO MAKE THEIR REPEATED PHONE CALLS TO PEOPLE SELLING THEIR SECOND RATE SERVICES. AS I SAID, I'VE BEEN THROUGH THIS BEFORE WITH THIS FLY BY NIGHT COMPANY, SO WE SHALL SEE IF THEY CEASE AND DESIST MAKING THEIR OBNOXIOUS AND INTRUSIVE PHONE CALLS TO ME. THEIR TACTICS ARE TO USE MULTIPLE PHONE NUMBERS WHEN THEY CALL, TOO NUMEROUS TO COUNT. I WOULD BLOCK THEIR NUMBERS ONLY TO HAVE THEM CALL ME USING A DIFFERENT NUMBER. THIS COMPANY DEFINITELY HAS LEARNED THE SOUR SIDE OF TELEMARKETING. IF I GET ANY CALL AGAIN FROM THEM, I WILL CONTINUE TO REGISTER COMPLAINTS. THE NEXT TIME IT WILL BE GOING TO THE ADA'S OFFICE
Scott personally took the call from *** *** in regard to the curling of the shingles. He went to her home to inspect and was not able to determine if the shingles were in fact defective. At that point *** ***, the CertainTeed Manufacture's Rep was sent to the hose for an
inspection. He determined it was not a manufacturing problem. We have never been told that there were three layers on the roof or from anyone else in Marquette HeightsWe will contact *** *** again to have him do another inspection and there was no mention of a tear off as the project was a lay over
Please be informed that we are making arrangements to meet with the homeowner and building inspector the week of 9/25/2017. Further information will follow after the meeting
We do not have any of our competitors pricing however we do remain very competitive and reasonable for pricing roofs in our market. We also use the highest quality material and experienced workers. We are not willing to refund any money. the customer signed a contract and work was performed...
accordingly. We will not refund money because the customer was told after her work was completed that she could have had her roof replaced at a lower price from another contractor.As to the rain that left stains on their ceiling, the homeowners signed a contract with Brady (the installer) that the damages to the ceiling would be taken care of within two weeks. The homeowners cancelled the painter twice as of 7/19/2016 and were notified that the painter would not be able to return to their house until after the 25th of July. The Solar weathervane was replaced. In fact, the homeowners were taken shopping so they could pick out a new one. if there is any work that has not been completed please have the customer contact our office directly.Regards,Perfect Choice Exteriors, LLC
Initial Business Response /* (1000, 5, 2016/06/27) */
Perfect Choice Exteriors has been in contact with the customer and has agreed to a plan of action in regards to most recent complaint. Perfect Choice Exteriors has accepted the fact that they will have the driveway looked at and estimated to...
fix, but that the damages were done by another company that delivered the dumpster. Again, we are working with our customer as well as the concrete estimator and dumpster company to resolve.
On Monday 6/12 the Project Manager met with [redacted] to discuss the ongoing issues at hand. The job is currently still in progress and we expect for it to be completed on Wednesday or Thursday of this week. As with all construction projects we are at the mercy of Mother Nature. ...
While that may not have been the only contributor to the problems it has played a big role. The storms we receive this Spring has everyone behind not only because we could not work in the weather but also because of the amount of damage created by the storms. We realize this does not alleviate the concerns about communication and follow through but we are working on that within our office as well as with our crews. Roger B[redacted] has also been to [redacted]s home last week talk with her about the project and has told her again to please contact him with an concerns at any time and she has his cell phone number. Once the project is complete we will then discuss with [redacted] a suitable billing adjustment.
Initial Business Response /* (1000, 5, 2016/01/27) */
Mr. [redacted] window contract dated 8/21/2015 clearly states that the series of windows is the 3000 not the 5000. The windows were installed 9/2015 and the 1st service or contact after that was on 12/18/15, a service inspect was placed and was...
completed. 10 days later on 12/28/15 Mr. [redacted] called in to say there was some growth and he thought that the windows were leaking. 12/29/15 a service/inspection was dispatched and pictures were taken for the manufacture to verify a possible malfunction, after a review our installation manager contact the customer and meet with him as well, the manufacture reviewed the photos and determined that they believed that the humidity in the home was causing the issue and that a 3rd party should be contacted to test the moisture in the home this was on 1/5/2015. On 1/6/2016 Service Master was contacted and an appointment was set for 1/12/16. for them to inspect and report finding. We have attached that report, this was also communicated to the customer and the report was sent to him as well. Determination that the install was correct, but that there could ne some gaps on the exteriors side filled and weatherproofed a bit more, but that the cause of the "leaking windows" was the amount of humidity in the home. On 1/19/2015 all this information was shared with Mr. [redacted] via phone and email. We do have a service open that has been set for Friday 1/29/2016 to inspect and tighten gap areas on outside capping, this information was also sent to Mr [redacted] and relayed in conversation on 1/26/2016. We will not be refunding any money or replacing any windows as ordered per contract. We will service any problem that arises and our manufacture will also warranty the product.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not have ordered a cheap window like the 3000 series.I ordered a high e value window with gas insulation double pane glass,I paid over 5000.00 for the better windows and have my brochure stating that I ordered the 5000 series.after installation of the windows I asked for my warranty info and a copy of my invoice which I still have not received.this is my home not my garage I would never put these windows in my home.this is a blatant case of bait and switch.I would still like to copys of the lifetine warranty and my original invoice,undoctored please
We do not have any of our competitors pricing however we do remain very competitive and reasonable for pricing roofs in our marketWe also use the highest quality material and experienced workersWe are not willing to refund any moneythe customer signed a contract and work was performed accordinglyWe will not refund money because the customer was told after her work was completed that she could have had her roof replaced at a lower price from another contractor.As to the rain that left stains on their ceiling, the homeowners signed a contract with Brady (the installer) that the damages to the ceiling would be taken care of within two weeksThe homeowners cancelled the painter twice as of 7/19/and were notified that the painter would not be able to return to their house until after the 25th of JulyThe Solar weathervane was replacedIn fact, the homeowners were taken shopping so they could pick out a new oneif there is any work that has not been completed please have the customer contact our office directly.Regards,Perfect Choice Exteriors, LLC
Initial Business Response / [redacted] (1000, 11, 2016/08/17) */ Records show that the complaint was responded to the same say as received, We have added the customer to our list of DO NOT CONTACT and have also put in an additional request for that to be donePerfect Choice Exteriors only contacts individuals that have express in some form an interest in home improvements and will make every effort to ensure that the customer is not contact again without notice from them Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted on 8-8-this is the 12th time I've asked to be removedI have been persistently patient with this matter but has turned into a form of harassment and will be seeking legal counselSeems as if this is the same response to every opened case against this businessI had one of their reps at my house one day while I asked him to remove my name from the calling list and he acknowledged that their system needed improvement as he has been at a customers house doing estimates and this company calls while he's thereI have had them call me mins apart one timeSo I do not accept this response as the problem has not been fixed since when I started to ask to be removed from list
I am rejecting this response because:Due to their past history of lack of response, I will accept their offer only after they have actually delivered the screens to my home and have shown me proper installation technique
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Perfect Choice Exteriors does not solicit customers and try and sell anything over the phonePerfect Choice Exteriors management has been notified to remove the customer from any form of contactManagement will place the name and number in the system, but to date we do not show a call to the mentioned numberWe do apologize and have noted the individuals concernsWe would like to state that all calls are recorded and we have requested that the call to sheets be pulled from 1/9/Perfect Choice Exteriors besides this Revdex.com complaint was not notified by the individual at anytime to not be calledPerfect Choice Exteriors does not think that the Revdex.com should follow this as an actual complaint as the person lodging complaint is not a customer, and was not provided any service or disservice of products, sales or installation, nor did Perfect Choice Exteriors disservice the customer by means of advertisement
Ms [redacted] name and information has been deleted from our data base There will be no further contact attempted from our company
Initial Business Response /* (1000, 5, 2015/10/28) */
Mr*** contacted Perfect Choice Exteriors in and purchased window and gutters and downsThe first service on record was 2012,and that was completed promptlyIn March of we were contact by the customer and we completed the
service and the reinstall of the leaf proof was completed just a few days laterWe do not show any calls or services from April to August We do have a service in on 9/28/and Mr*** was contacted and told that we would have someone come out and inspect his concernsPerfect Choice Exteriors has processed the service and someone will be in touch with him, the department for gutters is extremely backed up and this was explained to the customerWe will contact the customer again and ensure him that we are not ignoring him and in fact we are handling the concernWe have enclosed a form that Mr*** signed in regarding his project and the Revdex.com, please seeFurther more this project is years old and we will not be refunding any money as we will cover the service if necessary
I am rejecting this response because:
I RECIEVED A CALL FROM SCOTT ON 2/15/ AT 11:A.MSTATING THAT PERFECT CHOICE WILL !!!! PUT A COMPLETELY NEW ROOF !!!! ON OUR HOUSEAND THAT HIS CONTRACTORS WILL BE IN TOUCH,,,, HE ALSO ASK ME ,,, HOW SOON I WANTED THIS DONE,,, I TOLD HIM ---YESTERDAY !!!! :)
Initial Business Response /* (1000, 5, 2015/08/13) */
We have added the name to our DO NOT CALL LIST and want to clarify that the *** did at some time show or responded by mail, homeshow, or call interest in the home improvement fieldWe respect this request and have again added Mr ***
to the internal no call listing
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending all the issues are address and fixed properly and/or I receive a full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 10, 2016/01/06) */
Mrand Mrs*** had siding installed in We have one service on file from 4/15/and the issues were addressed and signed off onWe do realize that there has been extreme weather in the St Charles area and we will address the
concerns that the customer has, but we will require the customer to contact the office at XXX-XXX-XXXX and ask to speak with ***We strive to do exceptional work and are not in business to not service our workmanship or back our product we will stand behind both and will resolve the concerns
Final Business Response /* (1000, 14, 2016/01/08) */
Perfect Choice Exteriors contact Mr*** regarding the repairs and went to the residence todayUpon arrival our crew was meet by Mr*** whom proceeded to yell and scream and curse the crew, according to the crew foreman the homeowner seemed intoxicated and refused to allow us to proceed with workWe will not work under conditions such as this and will require Mr*** to contain himself and allow us to do what is necessary or allow us to proceed speaking to his spouseWe there will be a charge if we are not allowed to repair after arrival to residence::
Ms*** signed a contract with Perfect Choice Exteriors for a layover as it states clearly on her contract. Please see the attached contract. *** *** was contacted and determined that there was no manufacturing defect. Please see the attached email correspondence from *** ***. It is our conclusion that Ms*** received exactly what she contracted for and paid in full. As Mr*** explained to Ms***, there will be variations when you lay one shingle over another
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. I SINCERELY HOPE THIS COMPANY INTENDS TO ABIDE BY THAT STATEMENT. HOWEVER, I HAD TO GO THROUGH THIS PREVIOUSLY AND THEY CONTINUED THEIR HARASSMENT AND CALLING. I HAVE TOLD ALL FAMILY AND FRIENDS TO REJECT ANY PROMO CALLS FROM THIS UNREPUTABLE COMPANY. I TRULY FEEL SORRY FOR THE UNWITTING PEOPLE THEY HIRE TO MAKE THEIR REPEATED PHONE CALLS TO PEOPLE SELLING THEIR SECOND RATE SERVICES. AS I SAID, I'VE BEEN THROUGH THIS BEFORE WITH THIS FLY BY NIGHT COMPANY, SO WE SHALL SEE IF THEY CEASE AND DESIST MAKING THEIR OBNOXIOUS AND INTRUSIVE PHONE CALLS TO ME. THEIR TACTICS ARE TO USE MULTIPLE PHONE NUMBERS WHEN THEY CALL, TOO NUMEROUS TO COUNT. I WOULD BLOCK THEIR NUMBERS ONLY TO HAVE THEM CALL ME USING A DIFFERENT NUMBER. THIS COMPANY DEFINITELY HAS LEARNED THE SOUR SIDE OF TELEMARKETING. IF I GET ANY CALL AGAIN FROM THEM, I WILL CONTINUE TO REGISTER COMPLAINTS. THE NEXT TIME IT WILL BE GOING TO THE ADA'S OFFICE
Scott personally took the call from *** *** in regard to the curling of the shingles. He went to her home to inspect and was not able to determine if the shingles were in fact defective. At that point *** ***, the CertainTeed Manufacture's Rep was sent to the hose for an
inspection. He determined it was not a manufacturing problem. We have never been told that there were three layers on the roof or from anyone else in Marquette HeightsWe will contact *** *** again to have him do another inspection and there was no mention of a tear off as the project was a lay over
Please be informed that we are making arrangements to meet with the homeowner and building inspector the week of 9/25/2017. Further information will follow after the meeting
We have reordered new screens for Ms*** in half sizes and will be installed as soon as we receive them from the manufacturer
We do not have any of our competitors pricing however we do remain very competitive and reasonable for pricing roofs in our market. We also use the highest quality material and experienced workers. We are not willing to refund any money. the customer signed a contract and work was performed...
accordingly. We will not refund money because the customer was told after her work was completed that she could have had her roof replaced at a lower price from another contractor.As to the rain that left stains on their ceiling, the homeowners signed a contract with Brady (the installer) that the damages to the ceiling would be taken care of within two weeks. The homeowners cancelled the painter twice as of 7/19/2016 and were notified that the painter would not be able to return to their house until after the 25th of July. The Solar weathervane was replaced. In fact, the homeowners were taken shopping so they could pick out a new one. if there is any work that has not been completed please have the customer contact our office directly.Regards,Perfect Choice Exteriors, LLC
Initial Business Response /* (1000, 5, 2016/06/27) */
Perfect Choice Exteriors has been in contact with the customer and has agreed to a plan of action in regards to most recent complaint. Perfect Choice Exteriors has accepted the fact that they will have the driveway looked at and estimated to...
fix, but that the damages were done by another company that delivered the dumpster. Again, we are working with our customer as well as the concrete estimator and dumpster company to resolve.
On Monday 6/12 the Project Manager met with [redacted] to discuss the ongoing issues at hand. The job is currently still in progress and we expect for it to be completed on Wednesday or Thursday of this week. As with all construction projects we are at the mercy of Mother Nature. ...
While that may not have been the only contributor to the problems it has played a big role. The storms we receive this Spring has everyone behind not only because we could not work in the weather but also because of the amount of damage created by the storms. We realize this does not alleviate the concerns about communication and follow through but we are working on that within our office as well as with our crews. Roger B[redacted] has also been to [redacted]s home last week talk with her about the project and has told her again to please contact him with an concerns at any time and she has his cell phone number. Once the project is complete we will then discuss with [redacted] a suitable billing adjustment.
Initial Business Response /* (1000, 5, 2016/01/27) */
Mr. [redacted] window contract dated 8/21/2015 clearly states that the series of windows is the 3000 not the 5000. The windows were installed 9/2015 and the 1st service or contact after that was on 12/18/15, a service inspect was placed and was...
completed. 10 days later on 12/28/15 Mr. [redacted] called in to say there was some growth and he thought that the windows were leaking. 12/29/15 a service/inspection was dispatched and pictures were taken for the manufacture to verify a possible malfunction, after a review our installation manager contact the customer and meet with him as well, the manufacture reviewed the photos and determined that they believed that the humidity in the home was causing the issue and that a 3rd party should be contacted to test the moisture in the home this was on 1/5/2015. On 1/6/2016 Service Master was contacted and an appointment was set for 1/12/16. for them to inspect and report finding. We have attached that report, this was also communicated to the customer and the report was sent to him as well. Determination that the install was correct, but that there could ne some gaps on the exteriors side filled and weatherproofed a bit more, but that the cause of the "leaking windows" was the amount of humidity in the home. On 1/19/2015 all this information was shared with Mr. [redacted] via phone and email. We do have a service open that has been set for Friday 1/29/2016 to inspect and tighten gap areas on outside capping, this information was also sent to Mr [redacted] and relayed in conversation on 1/26/2016. We will not be refunding any money or replacing any windows as ordered per contract. We will service any problem that arises and our manufacture will also warranty the product.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not have ordered a cheap window like the 3000 series.I ordered a high e value window with gas insulation double pane glass,I paid over 5000.00 for the better windows and have my brochure stating that I ordered the 5000 series.after installation of the windows I asked for my warranty info and a copy of my invoice which I still have not received.this is my home not my garage I would never put these windows in my home.this is a blatant case of bait and switch.I would still like to copys of the lifetine warranty and my original invoice,undoctored please