Pierson Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: The response from Steve's Blinds is not accurate NBI did not send us an email Additionally, we did NOT receive an email from the representative I spoke withThe representative did not say ANYTHING about an email, nor did she say anything about out of pocket expenses The representative did say that someone would be CALLING me (NOT email) to make an appointment for the measurement And, this is what happened I received a phone call to set the appointment, and only after the man came and took the measurements, did he say anything about money.It should be noted that Steve's Blinds admitted to me that they checked a recording of the phone conversation and agreed that not only was there no mention of a fee, there was no mention of an email Stating in their response that such emails exist (or expected by us) is misleading, at best.$for less than two minutes of work is an outrageous fee and I (nor any other reasonable person) would ever agree to that amountHe simply took the length and width of the three windows (one length, and widths, to be precise, and these were measurements I already knew) The representative from Steve's Blinds had stated that a bay window required a professional measurement because of the difficult angles involved with a bay window No measurements of the angles were madeTherefore, I did not even receive any benefit from this service.Further, when I initially contacted Steve's Blinds, I stated we wanted to know what options they had available for a bay window such as oursAn agreement that marries us to Steve's Blinds is not acceptableEven if this dispute never occurred, there is no certainty we would have found an acceptable window treatment in their store Their offer is an attempt to force us to order something from them, whether we like their selection, or not We never agreed to pay for this measurement, and had every reason to believe it was a complimentary estimate provided to entice future business (for both purchase of window treatments and installation).Thank you in advance for your consideration in this matter

We offered him $in store credit for the difficulties We use NBI which is [redacted] and an email is sent from NBI stating there is a fee as well as who the installer will be with installers contact information Although you did receive an email from the representative you spoke to, that is why we are offering the $in store credit to assist you in ordering blinds We will be glad to send you samples and assist you We appreciate you contacting us and hope to resolve this issue We pride ourselves on customer service

We have contacted the customer today with all information for an in store credit

Customer was offered in store credit for the b***d they were unhappy with These are custom made b***ds and we can remake them if there is damage or if they were produced incorrectly When ordering a remake the b***ds must be the same size the size cannot change

We are happy to provide you under the satisfaction guarantee and in store credit We will be in contact with you in regards to selecting a new product We will be happy to send new samples Additionally we will send you a pre paid label to send back one of the shades so that we can see the color We apologize for the difficulties and look forward to a resolution of the issue

Good afternoon Mr. and Mrs. [redacted] . We are sorry for any confusion in trying to address and resolve this issue with you. We currently only show the order from 3/30/17 that was refunded to you and a courtesy no charge order we processed for you on 4/5/17. During your conversation with our... department manager on 5/10/17 he requested transaction details from your banking institution be provided to further investigate with our accounting department. As soon as you are able to provide this information we can resolve this expeditiously.

The company resolved this soon after my complaintI'm very satisfied with the resolution

We spoke to the customer the first time and offered her an instore credit for the blind. The instore credit can be used to purchase another blind. Additionally samples were sent out next day for her to review and chose another color

We have contacted the customer and we have offered instore credit. It is difficult to order shutters online, we try to be as explicit as possible, the shutters he received the frame and panel itself has a solid wood core. The louver is hollow which many people prefer due to energy
efficiency factor. We have included the word hollow in our description thanks to this customer.
The amount of his order will be credited toward the new order. Unfortunately if a chargeback is in place we cannot proceed with the reorder
We appreciate the customers explanation and concerns we are willing to make him a satisfied customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12651946,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default
letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
The seller agree to accept the return for the in store credit over the phone and says that they will let us know what to do on 5/15/But there is no email, call or text send to me about what to do or where to return the wrong made products
Regards,
*** *** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for the delay the factory has had significant delays due to demand.  We are remaking the shade and have asked for a courtesy rush.

We are happy to provide you under the satisfaction guarantee and in store credit.  We will be in contact with you in regards to selecting a new product.  We will be happy to send new samples.  Additionally we will send you a pre paid label to send back one of the shades so that we can...

see the color.  We apologize for the difficulties and look forward to a resolution of the issue.

Good afternoon Mr. and Mrs. [redacted]. We are sorry for any confusion in trying to address and resolve this issue with you. We currently only show the order from 3/30/17 that was refunded to you and a courtesy no charge order we processed for you on 4/5/17. During your conversation with our...

department manager on 5/10/17 he requested transaction details from your banking institution be provided to further investigate with our accounting department. As soon as you are able to provide this information we can resolve this expeditiously.

We offered him $150.00 in store credit for  the difficulties.  We use NBI which is [redacted] and an email is sent from NBI stating there is a fee as well as who the installer will be with installers contact information.  Although you did receive an email from the...

representative you spoke to, that is why we are offering the $150.00 in store credit to assist you in ordering blinds.  We will be glad to send you samples and assist you.  We appreciate you contacting us and hope to resolve this issue.  We pride ourselves on customer service.

We have contacted the customer today with all information for an in store credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
The response from Steve's Blinds is not accurate.  NBI did not send us an email.  Additionally, we did NOT receive an email from the representative I spoke with. The representative did not say ANYTHING about an email, nor did she say anything about out of pocket expenses.  The representative did say that someone would be CALLING me (NOT email) to make an appointment for the measurement.  And, this is what happened.  I received a phone call to set the appointment, and only after the man came and took the measurements, did he say anything about money.It should be noted that Steve's Blinds admitted to me that they checked a recording of the phone conversation and agreed that not only was there no mention of a fee, there was no mention of an email.  Stating in their response that such emails exist (or expected by us) is misleading, at best.$150 for less than two minutes of work is an outrageous fee and I (nor any other reasonable person) would ever agree to that amount. He simply took the length and width of the three windows (one length, and 3 widths, to be precise, and these were measurements I already knew).  The representative from Steve's Blinds had stated that a bay window required a professional measurement because of the difficult angles involved with a bay window.  No measurements of the angles were made. Therefore, I did not even receive any benefit from this service.Further, when I initially contacted Steve's Blinds, I stated we wanted to know what options they had available for a bay window such as ours. An agreement that marries us to Steve's Blinds is not acceptable. Even if this dispute never occurred, there is no certainty we would have found an acceptable window treatment in their store.  Their offer is an attempt to force us to order something from them, whether we like their selection, or not.  We never agreed to pay for this measurement, and had every reason to believe it was a complimentary estimate provided to entice future business (for both purchase of window treatments and installation).Thank you in advance for your consideration in this matter.

We apologize for the difficulties.   The tracking information and wallpaper was never received.  We will issue you an instore credit for the amount of your order for customer satisfaction.

Customer was offered in store credit for the b[redacted]d they were unhappy with.  These are custom made b[redacted]ds and we can remake them if there is damage or if they were produced incorrectly.  When ordering  a remake the b[redacted]ds  must be the same size the size cannot change.