Prestige Mortgage Corp.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated October 28, We have been in contact with Mr [redacted] to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] ’s financial informationA detailed response was mailed to Mr [redacted] on November 9, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Gary G Customer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] ***We will be in contact with Ms [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Ms [redacted] financial informationA detailed response will be mailed directly to Ms***Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Ms [redacted] may have I can be reached at ###-###-####Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated January 3, 2015.We have been in contact with Mr [redacted] to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] ’s financial informationA detailed response was mailed to Mr [redacted] on January 6, 2016.Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

Please see the attached response Thank you

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response will be mailed directly to [redacted] Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Lisa C Customer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated July 15, We will be in contact with [redacted] to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial informationA detailed response was mailed to [redacted] today, July 24, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Gary G Customer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated July 23, We will be in contact with Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] 's financial informationA detailed response was mailed to Mr [redacted] on July 30, Thank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or Mr [redacted] may haveI can be reached at ###-###-####Sincerely, [redacted] Customer Relations Coordinator Customer Experience

I am writing in response to the additional concerns communicated to your office regarding case # [redacted] by our First Niagara customer, [redacted] We have contacted Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] ’s financial information Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ***, dated December 31, First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA
detailed response was mailed to Mr*** on January 25, Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or *** *** may have. I can be reached at ###-###-####Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ***We will be in contact with Ms*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to
protecting Ms***’s financial informationA detailed response will be mailed directly to Ms***Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Ms*** may have. I can be reached at ###-###-####Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** *** dated September 9,
We will be in contact with Mr*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your
offices regarding this situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr*** on September 21,
Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr*** may have. I can be reached at ###-###-####
Sincerely,
Lisa C
Customer Relations Coordinator
Customer Experience
First Niagara Bank, N.A

I would like First Niagara to stop its practice of ordering banking transactions so that they can collect maximum overdraft fees. I would also like their online banking system to reflect the order transactions are processed

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ***, dated December 28, We have been in contact with Mr*** to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this
situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr*** on January 5, 2016.Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or *** *** may have. I can be reached at ###-###-####Sincerely, Gary G.Customer Relations Coordinator Customer Experience

I
am writing in response to the complaint communicated to your office by our First
Niagara customer, *** ***, dated July 10,
I
have been in contact with Ms*** after
we initially received this complaint to address and resolve her concernsFirst
Niagara is unable to provide specific details to your offices regarding this
situation due to protecting Ms***’s financial informationGenerally speaking, we had sent a letter to
Ms*** on July 21, as a follow up to a conversation that Ms*** and I
had which was a summary of our agreed upon resolutionI have attempted contact
Ms*** again regarding her rejection but my attempts have not been
successful.
Thank
you for bringing this matter to our attention.
We would be very happy to answer any concerns that you or Ms*** may
have. I can be reached at ###-###-####
Sincerely,
Gary
G
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

I am writing in response to the
complaint communicated to your office by our First Niagara customer, *** *** dated April 12, First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr*** on April 15, Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr*** may have. I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ***A detailed response will be mailed directly to Mr*** on February 5, First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationThank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr*** may have. I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ** *** We will be in contact with Ms*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this
situation due to protecting Ms***’s financial informationA detailed response will be mailed directly to Ms*** Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Ms*** may have. I can be reached at ###-###-#### Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I
am writing in response to the concerns communicated to your office by our First
Niagara customer, *** ***
We
will be in contact with *** *** to
address and resolve the concernsFirst Niagara is unable to provide specific details
to your offices regarding this situation due
to protecting *** ***’s financial informationA detailed
response will be mailed directly to *** ***
Thank
you for bringing this matter to our attention.
We would be very happy to answer any questions that you or *** *** may have. I can be reached at ###-###-####
Sincerely,
*** ***
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

The merchant trying to go into my account was *** InsuranceIt was supposed to be a recurring charge on my accountI cancelled them taking it from that account and switched the account that they were supposed to use for the reoccurring fee