Primerica

The service personel at Howie's helped me trade in my used [redacted] for a [redacted] PickupThe staff were helpfulprofessional, and willing to provide good quality serviceGreat work!

My son, a 1st year college student, had a sit down (on campus) with a Primerica repMy son explained that although the rep was nice, it was very hard "sell" and many papers were put in front of him to sign and reviewMy son thankfully said that he needed time to think over the job proposition and get back to the repHe was told 'No problem.' Thankfully, my son did explain to us that during that sit down, my son was asked to give the Primerica rep a credit card to be placed "on file." My son, just graduating high school, thought it was weird but also knew his friend did some work for them so how bad could they be? My son was told that nothing would be charged on his card until they spoke later about his decision of employmentOver winter break, going through his account online, my son discovered that $had been charged to his cardWe were FURIOUSI sent Primerca a few emails detailing the events and instructing them to stop dipping into this account; he doesn't even work there! We also got our bank involved which put a temp hold on his account and he now has to fill out paperwork regarding the incidentWhat a mess!

I really had a very bad experience with this companyThey were not helpful, spiteful and it was a literally torture for me to get my benefitsMy adjuster was Sharon and she was the most dudes, obnoxious, heartless person I have even dealt in my lifeShe did not care about any feeling of you lost ones, she barely worked to answer my questions, she practically put me trough "hell", literally to help meI would never ever invest my money for Life Insurance policy with PrimericaInstead of helping me , they actually created a huge problem for me to deal, so I had to hire an attorney and lose some in court, I by law, I supposed to get a full amount benefitThey have whole practically scam systems with lawyers they hire in every state to scam money from your benefits, so practically they "create" jobs for theirs legal department attorneys and surely most likely, get some sum for themselves toovery hard to get your benefitsDo not get Policy with your loved ones with them, they are will give you loved ones a hard time

Dear *** ***
Below is the response to *** ***’s complaint number
Thanks for the opportunity to respond to her complaint
I hope that this response will contribute to a speedy resolution to her complaint
Regards ***
***
Dear *** ***
I’m saddened to hear of your shopping experience at our store
From time to time we encounter food product that reach their Best Before dateIn these cases from time to time we will reduce the price of the affected product to clear it outWe also prominently label this product as Dated and move to a location away from the unaffected product, with the goal of selling it off Usually an unopened, properly stored product's best before date tells a consumer how long that food will keep its flavour and nutritional value. It doesn't have anything to do with a food's safety
But with that said I believe that we should have immediately given you a refund as you requestedAnd for that I am sorry and would like to offer you a refund as described in your Revdex.com complaint
To conclude I wish we could all that has occurredI wish that this could have been handled in a better way. I believe that all the discussion that this incident created will assist us in the future dealingsOur success is based on the voice of our customersWe thank you for providing us with the opportunity to respond
At your convenience please contact me at***so I can coordinated the return
Regards,
*** ***
*** ***
General Manager
Canadian Tire #***
Commercial St.,
New Minas, N.S., ***
Ph:***
Fax:***

Initial Business Response /* (1000, 5, 2016/05/23) */
Thanks for giving us an opportunity to reply to *** complaint
Its my goal that this matter can be resolved in a mutually satisfactory manner
I was made familiar of the situation in conversation with *** a few days
prior to me Meeting with *** had explained to me that *** had contacted him to say that the shed she had bought had collapsed in the wind and is demanding a refundDuring his conversation with her he suggested that the shed collapse may have been an act of nature or possibly not secured to the ground properly and in this case isn't covered by any manufactures' warranty, but he felt in his experience that if she contacted the manufacturer replacement parts would be sent out to her at no chargeHe also suggested failing this he could try to source the parts for herA short time following this initial conversation with ***, *** returned to the store to again to demand a refund*** again told *** that shed isn't warrantable and replacement parts could get ordered*** wasn't satisfied with this conversation and wanted to speak to a *** above *** left the conversation to locate contact information on the shed to give to ***
It was at this point that I was called to our customer service desk to speak with ***
The complaint describes *** as speaking with *** when she was actually speaking to myself *** (*** *** )
During my brief conversation with her she was very adamant that she should get a refund on the shed she Purchased months agoShe explained that she had hired someone to transport the assembled shed to her home and now has been blown down by the windIn my conversation with *** I repeated the offer to help source parts in the hope to repair her shed but she had no interest in this suggestionI explained to her that shed was in excellent repair when it left here, and that it was in her care for approximately months and that it probably failed because of excessive wind or improper site preparationShe was very dismissive of my suggestions and our conversation abruptly ended as *** returned with the shed manufacture's contact information that he presented to her
Today upon receiving this complaint is the first follow up on her shed
From my perspective I believe that proper care wasn't taken to secure the shed to the groundIt states in the complaint that the shed shouldn't have sold as a display model and that it may have not been properly builtThe sheds were in fact assembled by a competent team and this work coordinated in cooperation with the shed manufactures and Canadian TireIt is also a common practice to sell off display sheds at the end of season and is well received by customers
I would like to propose that we would come to *** residence and piher shed and bring it back to the store and determine how to best repair itThe store would cover the cost of transportation and cost to repair if price to repair is less than 50% of the discounted price of $*** that *** paid
***
*** ***
***
Initial Consumer Rebuttal /* (3000, 7, 2016/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very disappointed with *** Canadian Tire***
***
Canadian Tire could fix the shed and re-sell to other customersThey have insurance to cover and they don't have to come to my residence to pick up, as I can bring all my pieces to them
I have had enough with Canadian Tire for the shed! I want my shed money backI have my original receipt ready for them to scan $*** dollars plus taxI take the loss for the fee of the tow truck
Thank you!
Final Business Response /* (4000, 18, 2016/06/20) */
In an effort to come to some resolution with this complaint, I am prepared to offer *** *** upon return of the shed a refund totaling 50% of her costs including the taxes and deliveryThe Total cost *** paid out I calculate to be $***
$*** would the amount that I'm prepared to offer ***
*** ***

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Thank-you for the opportunity to reply to Mr*** complaintI also hope that we can resolve this matter in a mutually
satisfactory manner
I have spoken to an service associate (***) who had some contact with Mr*** wife (the consumer) in order to gain some more insight into the situationHe was able to provide me with a printed work order from history which confirmed that we had preformed the alignment on their vehicle as described in the complaintI also learned that the described service person (***) who had the initial conversation with *** (the consumer)Unfortunately I wasn't able to speak to *** regarding this matter because he's on vacation, and is not expected back until January 25th/His insight is crucial, but I believe that I can proceed with a response to the complaintI learned today that *** had presented *** the completed invoice on the problem dateHe also remembers describing the work that was done and giving *** a printout from our shop's alignment tool that shows that adjustment were in fact required and that appropriate corrections were madeUnfortunately we do not keep a copy as we usually forward this to our customers as a means to both educate and demonstrate what work was preformed
I believe that *** had their best interest in mind when suggesting the wheel alignmentIt 's an industry standard to recommend a periodical wheel alignment specially while putting on new tiresThere is a potential if not checked the these new tires will prematurely wear if they are out of alignmentIt's a situation where if we do not recommend this service there's a potential that these tires may mechanically wear prematurely because of its poor alignmentThen the question we're asked by consumers is "why wasn't an alignment suggested or preformed on my vehicle"
All that said I believe that we could have been more empathetic to her multiple questions and had offered to schedule the Alignment Service perhaps the next day, which would have taken away the stress of having to make a quick decision and allowed her an opportunity to discuss it with her husbandBecause of this I am willing to refund the cost of the alignment service and taxes as an offer of good will to our customerOnce I'm contact I will proceed with the refund
We appreciate your feedback as we are always striving to improve our customer experienceWe care about our customers and our team looks forward to serving you on your next visit to our Canadian Tire store
***
General Manager
Canadian Tire New Minas
***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the offer of a refund for the cost of the alignment...a refund is what we requested to makes things right

The service personel at Howie's helped me trade in my used ** for a [redacted] Pickup. The staff were helpful. professional, and willing to provide good quality service. Great work!

Review: I have requested my IBA Refund since the 14 of April, I sent two emails to [email protected] and then they responded by instructing me to provide last digit of my social security number and my name. I sent another email providing the information they requested and then they sent me another email stating that they received my request and there is a waiting period of 48-72 hours to process my request. It is the 22 of April and I still haven't got no response. I've sent multiple emails after the 72 hour waiting period expired.Desired Settlement: I want my Refund as they've stated in their company policy.