Prometheus Global Media

Revdex.com:
At this time, my complaint, ID *** regarding Prometheus Global Media has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

On October **, 2015, I contacted customer service at Billboard magazine to request a partial refund for the remaining portion of my subscription I was informed that a check would be mailed between 60-days at my home address I called to follow up on December **, A representative told me that a check would be mailed on January and would take about weeks to get to my home On January **, 2016, I called customer service to follow up and they gave me a number to call When I called that number, the person on the other line gave me this number ###-###-#### and this email address: *** I have sent an email to that address and have received no response I have tried to call the number and the mailbox is fullI have still not received the check for $in the mail

On behalf of Prometheus Global Media, we apologize for the delay in processing your Billboard subscription refundWe are actively working to resolve this issue as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to know the timeframe when the refund check will be mailed out to me. I would also like for them to verify my mailing address and the amount that will be sent. When I have been provided this information, I will be a bit more satisfied. I find their response not specific enough.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Prometheus Global Media has been resolved.A full refund of the [redacted] subscription, as requested, has been applied to my credit card.
color="#ff0000">(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: On October **, 2015, I contacted customer service at Billboard magazine to request a partial refund for the remaining portion of my subscription. I was informed that a check would be mailed between 60-90 days at my home address. I called to follow up on December **, 2015. A representative told me that a check would be mailed on January 4 and would take about 4 weeks to get to my home. On January **, 2016, I called customer service to follow up and they gave me a number to call. When I called that number, the person on the other line gave me this number ###-###-#### and this email address: [redacted] I have sent an email to that address and have received no response. I have tried to call the number and the mailbox is full. I have still not received the check for $45 in the mail.Desired Settlement: Billboard should refund the remaining portion of my subscription as promised.

Business

Response:

On behalf of Prometheus Global Media, we apologize for the delay in processing your Billboard subscription refund. We are actively working to resolve this issue as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to know the timeframe when the refund check will be mailed out to me. I would also like for them to verify my mailing address and the amount that will be sent. When I have been provided this information, I will be a bit more satisfied. I find their response not specific enough.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I confirmed with AP that a payment was made via check # [redacted]. The check was sent on 03/**/16.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a one year subscription to [redacted] magazine on August **, 2014. $216.91 was charged to my [redacted] card for the year subscription. I received approx. two to three print issues total in late August - beginning of September. The print issues stopped mid-September. When I contacted the customer service department in mid-November, they chastised me for not reporting the issue sooner and said they would not refund the prorated amount to my [redacted] card, but would extend the subscription term for the missed issues. I told them this is the second time that this has happened - the first was for a subscription that was sent to my office address in [redacted], **. I would received several issues and then the print issues stopped coming and they never resolved the delivery issues. I reiterated my desire to have the entire amount refunded to my [redacted] card. They refused and hence this complaint.Desired Settlement: Full refund of amount paid for services not received - $216.91. Having received only two-three issues - that is nearly $100 per magazine issue.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Prometheus Global Media has been resolved.A full refund of the [redacted] subscription, as requested, has been applied to my credit card.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I was contracted by the Hollywood Reporter to do work in December 2013 and to date I have still not been paid. After many emails, phone calls, I am still UNPAID and have been getting the runaround for more than 5 months.

I provided services on December **, 2013 and was instructed to send my invoice and W-9 to [redacted] in Los Angeles. 4 days later he responded to my email and said I needed to fill out the vendor certification package so that the accounts payable dept can enter me into their payment system. This 12-page packet he sent me included Accounts Payable Policies, Vendor Information & Certification Form, W – 9 Tax Form, and optional EFT Signup Form.

I have called, emailed, and have been VERY patient. Now, more than 5 months later, I have not been paid for a service I completed on December **, 2013.Desired Settlement: I would like to be paid for the service I provided.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Prometheus Global Media has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,