Promptu Immediate Care

Complaint: 12223445As per phone conversation:I am rejecting this response because the credit is not showing on my credit card as of 7/5/

Ms. ***, We have received your notification of a complaint against our facility Promptu Immediate Care, Buiverde Clinic. We take our complaints serious end with full compassion. We never like to hear or be notifying that someone was dissatisfied with our services. With regards to the complaint... submitted on September 3, 2016; Id [redacted] our facility has felt it just to revise the charges incurred on date of service of December 4, 2015. Our hope is to one day regain the trust of the family to return to our clinic for their Urgent Medical needs. Thank you for your time and patience in this matter. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
From: My issue has been resolved. Thank you for your effort.*** ***
Regards,
*** ***

The credit card payment for $was processed originally on the patients accountAt that time, the refund should be returned within 3-daysThe transaction has been fully processed

Ms***, We have received your notification of a complaint against our facility Promptu Immediate Care, Buiverde ClinicWe take our complaints serious end with full compassionWe never like to hear or be notifying that someone was dissatisfied with our servicesWith regards to the complaint
submitted on September 3, 2016; Id *** our facility has felt it just to revise the charges incurred on date of service of December 4, Our hope is to one day regain the trust of the family to return to our clinic for their Urgent Medical needsThank you for your time and patience in this matterBest Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11620898, and find that this resolution is satisfactory to me
Sincerely, *** ***

In regards to the patient’s account. Our records indicate that our billing  department made an adjustment for the $65.00 on 08/11/2016. Our facility and his provider had a mutual agreement for referral services. Previously, we had discontinued that agreement around the time of his visit, and...

unfortunately, the billing passed through as an oversight. However, I just spoke with Mr. [redacted] and he said that the complaint and billing crossed and he is satisfied with the resolution. If you need anything further, please let me know.

It is our policy to we collect a minimum of $110.00 for any deductibles that have not been met. I was not here that day and was unaware of the circumstances of the conversation directly. Only what I was told when the patient called me. Regarding the refund timeframe not being processed,...

that was an oversight handled outside of our local office. The patient has received a refund back to his cc as of today and we hope this resolution has been resolved to his satisfaction.

Hello [redacted] I just wanted to let you that the credit has been returned to my credit card. It showed up Saturday (July 8) am.Again Thanks for your help.[redacted]

Complaint: 12223445
I am rejecting this response because: as of Thursday at 7:00 pm there has been no credit applied to my credit card that was used another delay and untrue statement.
Sincerely,
[redacted]

Dear...

[redacted],    I am responding to your letter that we received on October 31st, in regards to ID [redacted]. After my investigation to this complaint I have determined the following. This refund was not handled within the guidelines of our refund process. The refund request was initiated in June but the refund of $60.00 was not sent for approval until September. The refund check was mailed out on 10/5/17, and the check was cashed by the patient on 10/23/17. We should process all refunds within a 90 day turnaround time, and this refund was delayed outside of that timeframe with no valid explanation. Due to this complaint our processes have been reviewed and improved to ensure all patient refunds are processed and sent within 90 days. We have discussed these issues with all necessary staff to ensure these delays do not happen going forward. Warm regards, [redacted] Practice Manager III

I will look into it with our credit card processor. Everything was processed in my system and with our credit card company on the dates that I responded to the complaints. [redacted]Regional Practice Manager,

Ms. [redacted], We have received your notification of a complaint against our facility Promptu Immediate Care, Buiverde Clinic. We take our complaints serious end with full compassion. We never like to hear or be notifying that someone was dissatisfied with our services. With regards to the complaint...

submitted on September 3, 2016; Id [redacted] our facility has felt it just to revise the charges incurred on date of service of December 4, 2015. Our hope is to one day regain the trust of the family to return to our clinic for their Urgent Medical needs. Thank you for your time and patience in this matter. Best Regards,   [redacted]

Complaint: 12223445As per phone conversation:I am rejecting this response because the credit is not showing on my credit card as of 7/5/17.