Property Management & Investments of New Mexico (PMI)

Mr [redacted] and his wife have been tenants at their current residence since October and originally rented the home from [redacted] *** In PMI of New Mexico took over the management of the home and continued to manage the property as agreed upon with the home owner, [redacted] The yard work is not work the owner requested, it is maintenance the tenant is responsible for As stated in the lease agreement, signed by Mrand Mrs [redacted] (copy included), "tenants will keep lawn watered, mowed, and edged and maintain and water all plants, trees, shrubs, etcYou will keep your yard free from weeds, trash, debris and unsightly junk If you fail to maintain your yard after receiving noticed to do so, our representatives may perform the needed yard work and you will be billed for the service." No where in the lease does is limit the amount to be charged, it is based on the required work This is also not the first time the tenants have been issued yard notices for a lack of yard maintenance Yard inspections are conducted on a monthly basis and the tenants have received in excess of yard notices, all of which were filled out in the same method as the one given on 6/20/(copy included) The date on the notice is a "Correct By" date, not a "Have Until" date This is also not the first time they have been billed yard fees The sale of the home has no bearing on the tenant's responsibility to maintain the home and the yard In fact the tenants will remain in the home until the end of July and it is our expectation that the yard will once again need to be completed by the tenants The landscaping company was called out the morning of 6/26/17, but did not arrive until late afternoon of that day The tenants had several hours between to preform the needed yard work that they say could have completed in an hour and the landscapers would have had nothing to complete These charges are valid and due prior to the tenants the home

Mr& Mrs [redacted] have incorrectly stated that our letter says they "will be evicted if the unpaid rental bill is not paid within three days" The letter they received is a standard "Reminder Letter" asking them to make payment arrangement for the outstanding amount owed within three days and if they fail to do so they are subject to eviction This letter was not sent out of retaliation, this is our standard practice after the 5th of the month and several other tenants with outstanding balances also received the same letterIn fact the tenants have received approximately notices from us since their tenancy began in 2014, to include, Day Notices for Non-payment of Rent and Reminder letters for Non-payment of Rent and therefore are very familiar with our procedures As Mrs [redacted] to stated, we stand to gain nothing from this We are only doing our jobs in the same manner as we have for the duration of the tenancy We have gone above and beyond to try and work with the family when they were going through financial difficulties to avoid them having to go through the eviction process For Mrs [redacted] to state we are doing this because of our "aggressive thirst for nastiness and blatant disregard for their tenants" is a direct contradiction, we could have evicted them long ago if that was our ultimate goal, it was not Our goal is to ensure that the tenant are keeping up with their responsibilities as tenants and that the home is being cared for in the manner they agreed to when they signed the Lease AgreementThe attachment that Mrs [redacted] keeps referring as the Lease is actually additional Rules and Regulations and are taken out of context The paragraph she is referring to is in regard to Lot Maintenance/Repair Landscaping is a separate items and is clearly explained in the Rules and Regulations as well as the Lease Agreement In addition, the Lease Agreement (previously attached) has a clear explanation on what's expected with regard to Reimbursement Charges which is "You must upon demand reimburse us for loss, damages, cost of repairs and services in the rental home or the rental lot due to a violation of this Lease Contract, rules, improper use, or negligence by you or your guests or occupantsWe may require advance payment of repairs for which you are liable or we may bill you after the repairs are completedAny delay in demanding sums you owe is not a waiver." The documents are very clear and we have maintained the same expectations throughout the tenancyI have attached text correspondence between myself and Mr [redacted] dating back to the onset of the yard issue on June 26th acknowledging the yard work by saying "At least this way it will be taken care of." Once the invoice came in I informed Mr [redacted] of the the amount to which he asked for a copy of the invoice, which I provided He then responded on July 15th, with a message stating "The earliest , I would be able to by this excessive charge will be July 29th when I get paid." At this point because the tenants are moving out July 31st, I am not willing to extend the payment date into the month of August I also am not willing to remove any fees The situation is very simple, the yard is required to be maintained by the tenant and it wasn't Per the Lease Agreement, we have the authority to complete the work and bill them for it They were given notice, the yard was still not completed, so we then acted accordingly per our authorization They owe the money and we expect it to be paid before they vacate the property on July 31st

Mr& Mrs [redacted] have incorrectly stated that our letter says they "will be evicted if the unpaid rental bill is not paid within three days"? The letter they received is a standard "Reminder Letter" asking them to make payment arrangement for the outstanding amount owed within three days and if they fail to do so they are subject to eviction? This letter was not sent out of retaliation, this is our standard practice after the 5th of the month and several other tenants with outstanding balances also received the same letterIn fact the tenants have received approximately notices from us since their tenancy began in 2014, to include, Day Notices for Non-payment of Rent and Reminder letters for Non-payment of Rent and therefore are very familiar with our procedures? As Mrs [redacted] to stated, we stand to gain nothing from this? We are only doing our jobs in the same manner as we have for the duration of the tenancy? We have gone above and beyond to try and work with the family when they were going through financial difficulties to avoid them having to go through the eviction process? For Mrs [redacted] to state we are doing this because of our "aggressive thirst for nastiness and blatant disregard for their tenants" is a direct contradiction, we could have evicted them long ago if that was our ultimate goal, it was not? Our goal is to ensure that the tenant are keeping up with their responsibilities as tenants and that the home is being cared for in the manner they agreed to when they signed the Lease Agreement.? The attachment that Mrs [redacted] keeps referring as the Lease is actually additional Rules and Regulations and are taken out of context? The paragraph she is referring to is in regard to Lot Maintenance/Repair? Landscaping is a separate items and is clearly explained in the Rules and Regulations as well as the Lease Agreement? In addition, the Lease Agreement (previously attached) has a clear explanation on what's expected with regard to Reimbursement Charges which is "You must upon demand reimburse us for loss, damages, cost of repairs and services in the rental home or the rental lot due to a violation of this Lease Contract, rules, improper use, or negligence by you or your guests or occupantsWe may require advance payment of repairs for which you are liable or we may bill you after the repairs are completedAny delay in demanding sums you owe is not a waiver." The documents are very clear and we have maintained the same expectations throughout the tenancy.? I have attached text correspondence between myself and Mr [redacted] dating back to the onset of the yard issue on June 26th acknowledging the yard work by saying "At least this way it will be taken care of." ? Once the invoice came in I informed Mr [redacted] of the the amount to which he asked for a copy of the invoice, which I provided? He then responded on July 15th, with a message stating "The earliest , I would be able to by this excessive charge will be July 29th when I get paid." ? At this point because the tenants are moving out July 31st, I am not willing to extend the payment date into the month of August? I also am not willing to remove any fees? The situation is very simple, the yard is required to be maintained by the tenant and it wasn't? Per the Lease Agreement, we have the authority to complete the work and bill them for it? They were given notice, the yard was still not completed, so we then acted accordingly per our authorization? They owe the money and we expect it to be paid before they vacate the property on July 31st? ?

Complaint: ***
I am rejecting this response because:I am emailing in regards to the above complaint to reject PMI's responseAmanda C*** of PMI included and inaccurate information in her statement.On July 11, 2017, I received a letter from PMI [letter attached below] clearly sent out of retaliation of our previous complaint to the Revdex.com, illegally stating that we only have three days to pay the unnecessary and unauthorized $yard work bill PMI is charging us forIt further states that we will be evicted if the "unpaid rental bill" (also inaccurate) is not paid within three daysOur rent was paid in full on July 5, In our lease, we have until the 5th to pay the rent in fullWe have a receipt that our rent was paid in fullNext, it states in our lease, that a yard work bill shall not be accrued to a rental bill until the first of the next monthTherefore, since the unauthorized yard work was completed at our residence on July 3rd, the yard work bill legally cannot be applied to our rental bill until August 1, as stated on PMI's own lease requirementsAgain, to be very clear, PMI does not have a leg to stand on in regards to the yard work bill being owed by us and within the month of JulyThey cannot evict us based on this bogus letter sent out of retaliation for our Revdex.com complaint about the yard work billPMI is also requesting that we sign an "agreement"within three days to pay the yard work bill or we will be evictedOnce again, our lease clearly states, that we have until the first of the next month after yard work is completed, to have any responsibility for a yard work billAs more proof that this letter was sent out of retaliation, on July 10, 2017, PMI responded through the Revdex.com complaint siteThe very next day, we are being threatened with evictionOn another very important note, we have paid in full our rent, and are moving from this residence on July 31, We have acted legally and are within our full rights to stay at this residence until July 31, PMI gave us a day notice in which we are abiding byTo then threaten us with an unlawful eviction when we will be vacating the premises within thirteen days is obnoxious and once again, clearly out of retaliationThey stand to gain nothing out of it, only serving Amanda C*** and Marvid C*** aggressive thirst for nastiness and blatant disregard for their tenantsWe ask the Revdex.com to contact PMI to help us resolve their new issue.As we asked for a gentle and civil resolution with PMI in our first complaint in regards to the unauthorized and excessive yard work bill of $130, we ask again, that PMI removes their current unlawful letter stating that we only have three days to sign an "agreement" and pay the yard work bill "or else" we're evictedThis is ridiculous.She stated that my husband and I had all morning the day the landscapers came out to correct the problem and do the weedingThat is a lieMy husband texted Amanda that morning and asked her to please not send out the landscapers as we will do the yard work that morningAmanda told my husband that it is too late to cancel the landscapers and that she will be sending them out regardless of our request to do it ourselves. Since my complaint, the day after Amanda responded on the Revdex.com site, PMI sent us a letter [attached below] trying to evict us out of retaliation for our Revdex.com complaintTheir letter in unlawful and should be rescindedAs stated in our lease agreement, we have until the first of the next month, August 1, 2017, to pay for the yard workWe should not be facing any threat of eviction due to the fact that we were billed on July 3, 2017, therefore, in accordance with our lease, the bill would not be due until August 1,
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Mr& Mrs*** have incorrectly stated that our letter says they "will be evicted if the unpaid rental bill is not paid within three days"? The letter they received is a standard "Reminder Letter" asking them to make payment arrangement for the outstanding amount owed within three days and if they fail to do so they are subject to eviction? This letter was not sent out of retaliation, this is our standard practice after the 5th of the month and several other tenants with outstanding balances also received the same letterIn fact the tenants have received approximately notices from us since their tenancy began in 2014, to include, Day Notices for Non-payment of Rent and Reminder letters for Non-payment of Rent and therefore are very familiar with our procedures? As Mrs*** to stated, we stand to gain nothing from this? We are only doing our jobs in the same manner as we have for the duration of the tenancy? We have gone above and beyond to try and work with the family when they were going through financial difficulties to avoid them having to go through the eviction process? For Mrs*** to state we are doing this because of our "aggressive thirst for nastiness and blatant disregard for their tenants" is a direct contradiction, we could have evicted them long ago if that was our ultimate goal, it was not? Our goal is to ensure that the tenant are keeping up with their responsibilities as tenants and that the home is being cared for in the manner they agreed to when they signed the Lease Agreement.? The attachment that Mrs*** keeps referring as the Lease is actually additional Rules and Regulations and are taken out of context? The paragraph she is referring to is in regard to Lot Maintenance/Repair? Landscaping is a separate items and is clearly explained in the Rules and Regulations as well as the Lease Agreement? In addition, the Lease Agreement (previously attached) has a clear explanation on what's expected with regard to Reimbursement Charges which is "You must upon demand reimburse us for loss, damages, cost of repairs and services in the rental home or the rental lot due to a violation of this Lease Contract, rules, improper use, or negligence by you or your guests or occupantsWe may require advance payment of repairs for which you are liable or we may bill you after the repairs are completedAny delay in demanding sums you owe is not a waiver." The documents are very clear and we have maintained the same expectations throughout the tenancy.? I have attached text correspondence between myself and Mr*** dating back to the onset of the yard issue on June 26th acknowledging the yard work by saying "At least this way it will be taken care of." ? Once the invoice came in I informed Mr*** of the the amount to which he asked for a copy of the invoice, which I provided? He then responded on July 15th, with a message stating "The earliest , I would be able to by this excessive charge will be July 29th when I get paid." ? At this point because the tenants are moving out July 31st, I am not willing to extend the payment date into the month of August? I also am not willing to remove any fees? The situation is very simple, the yard is required to be maintained by the tenant and it wasn't? Per the Lease Agreement, we have the authority to complete the work and bill them for it? They were given notice, the yard was still not completed, so we then acted accordingly per our authorization? They owe the money and we expect it to be paid before they vacate the property on July 31st? ?

Mr*** and his wife have been tenants at their current residence since October and originally rented the home from *** *** ***? In PMI of New Mexico took over the management of the home and continued to manage the property as agreed upon with the home owner,
*** ***? ? The yard work is not work the owner requested, it is maintenance the tenant is responsible for? As stated in the lease agreement, signed by Mrand Mrs*** (copy included), "tenants will keep lawn watered, mowed, and edged and maintain and water all plants, trees, shrubs, etcYou will keep your yard free from weeds, trash, debris and unsightly junk? If you fail to maintain your yard after receiving noticed to do so, our representatives may perform the needed yard work and you will be billed for the service." ? No where in the lease does is limit the amount to be charged, it is based on the required work? This is also not the first time the tenants have been issued yard notices for a lack of yard maintenance? Yard inspections are conducted on a monthly basis and the tenants have received in excess of yard notices, all of which were filled out in the same method as the one given on 6/20/(copy included)? The date on the notice is a "Correct By" date, not a "Have Until" date? This is also not the first time they have been billed yard fees? The sale of the home has no bearing on the tenant's responsibility to maintain the home and the yard? In fact the tenants will remain in the home until the end of July and it is our expectation that the yard will once again need to be completed by the tenants? The landscaping company was called out the morning of 6/26/17, but did not arrive until late afternoon of that day? The tenants had several hours between to preform the needed yard work that they say could have completed in an hour and the landscapers would have had nothing to complete? These charges are valid and due prior to the tenants the home? ? ?

Complaint: ***
I am rejecting this response because:I am emailing in regards to the above complaint to reject PMI's responseAmanda C*** of PMI included and inaccurate information in her statement.On July 11, 2017, I received a letter from PMI [letter attached below] clearly sent out of retaliation of our previous complaint to the Revdex.com, illegally stating that we only have three days to pay the unnecessary and unauthorized $yard work bill PMI is charging us forIt further states that we will be evicted if the "unpaid rental bill" (also inaccurate) is not paid within three daysOur rent was paid in full on July 5, In our lease, we have until the 5th to pay the rent in fullWe have a receipt that our rent was paid in fullNext, it states in our lease, that a yard work bill shall not be accrued to a rental bill until the first of the next monthTherefore, since the unauthorized yard work was completed at our residence on July 3rd, the yard work bill legally cannot be applied to our rental bill until August 1, as stated on PMI's own lease requirementsAgain, to be very clear, PMI does not have a leg to stand on in regards to the yard work bill being owed by us and within the month of JulyThey cannot evict us based on this bogus letter sent out of retaliation for our Revdex.com complaint about the yard work billPMI is also requesting that we sign an "agreement"within three days to pay the yard work bill or we will be evictedOnce again, our lease clearly states, that we have until the first of the next month after yard work is completed, to have any responsibility for a yard work billAs more proof that this letter was sent out of retaliation, on July 10, 2017, PMI responded through the Revdex.com complaint siteThe very next day, we are being threatened with evictionOn another very important note, we have paid in full our rent, and are moving from this residence on July 31, We have acted legally and are within our full rights to stay at this residence until July 31, PMI gave us a day notice in which we are abiding byTo then threaten us with an unlawful eviction when we will be vacating the premises within thirteen days is obnoxious and once again, clearly out of retaliationThey stand to gain nothing out of it, only serving Amanda C*** and Marvid C*** aggressive thirst for nastiness and blatant disregard for their tenantsWe ask the Revdex.com to contact PMI to help us resolve their new issue.As we asked for a gentle and civil resolution with PMI in our first complaint in regards to the unauthorized and excessive yard work bill of $130, we ask again, that PMI removes their current unlawful letter stating that we only have three days to sign an "agreement" and pay the yard work bill "or else" we're evictedThis is ridiculous.She stated that my husband and I had all morning the day the landscapers came out to correct the problem and do the weedingThat is a lieMy husband texted Amanda that morning and asked her to please not send out the landscapers as we will do the yard work that morningAmanda told my husband that it is too late to cancel the landscapers and that she will be sending them out regardless of our request to do it ourselves.? Since my complaint, the day after Amanda responded on the Revdex.com site, PMI sent us a letter [attached below] trying to evict us out of retaliation for our Revdex.com complaintTheir letter in unlawful and should be rescindedAs stated in our lease agreement, we have until the first of the next month, August 1, 2017, to pay for the yard workWe should not be facing any threat of eviction due to the fact that we were billed on July 3, 2017, therefore, in accordance with our lease, the bill would not be due until August 1,
Regards,
***? ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Mr. [redacted] and his wife have been tenants at their current residence since October 2014 and originally rented the home from [redacted].  In 2015 PMI of New Mexico took over the management of the home and continued to manage the property as agreed upon with the home owner,...

[redacted]  The yard work is not work the owner requested, it is maintenance the tenant is responsible for.  As stated in the lease agreement, signed by Mr. and Mrs. [redacted] (copy included), "tenants will keep lawn watered, mowed, and edged and maintain and water all plants, trees, shrubs, etc. You will keep your yard free from weeds, trash, debris and unsightly junk.  If you fail to maintain your yard after receiving noticed to do so, our representatives may perform the needed yard work and you will be billed for the service."  No where in the lease does is limit the amount to be charged, it is based on the required work.  This is also not the first time the tenants have been issued yard notices for a lack of yard maintenance.  Yard inspections are conducted on a monthly basis and the tenants have received in excess of 6 yard notices, all of which were filled out in the same method as the one given on 6/20/17 (copy included).  The date on the notice is a "Correct By" date, not a "Have Until" date.  This is also not the first time they have been billed yard fees.  The sale of the home has no bearing on the tenant's responsibility to maintain the home and the yard.  In fact the tenants will remain in the home until the end of July and it is our expectation that the yard will once again need to be completed by the tenants.  The landscaping company was called out the morning of 6/26/17, but did not arrive until late afternoon of that day.  The tenants had several hours between to preform the needed yard work that they say could have completed in an hour and the landscapers would have had nothing to complete.  These charges are valid and due prior to the tenants the home.

Mr. & Mrs. [redacted] have incorrectly stated that our letter says they "will be evicted if the unpaid rental bill is not paid within three days".  The letter they received is a standard "Reminder Letter" asking them to make payment arrangement for the outstanding amount owed within three days and if they fail to do so they are subject to eviction.   This letter was not sent out of retaliation, this is our standard practice after the 5th of the month and several other tenants with outstanding balances also received the same letter. In fact the tenants have received approximately 10 notices from us since their tenancy began in 2014, to include, 3 Day Notices for Non-payment of Rent and Reminder letters for Non-payment of Rent and therefore are very familiar with our procedures.  As Mrs. [redacted] to stated, we stand to gain nothing from this.  We are only doing our jobs in the same manner as we have for the duration of the tenancy.  We have gone above and beyond to try and work with the family when they were going through financial difficulties to avoid them having to go through the eviction process.  For Mrs. [redacted] to state we are doing this because of our "aggressive thirst for nastiness and blatant disregard for their tenants" is a direct contradiction, we could have evicted them long ago if that was our ultimate goal, it was not.  Our goal is to ensure that the tenant are keeping up with their responsibilities as tenants and that the home is being cared for in the manner they agreed to when they signed the Lease Agreement. The attachment that Mrs. [redacted] keeps referring as the Lease is actually additional Rules and Regulations and are taken out of context.  The paragraph she is referring to is in regard to Lot Maintenance/Repair.  Landscaping is a separate items and is clearly explained in the Rules and Regulations as well as the Lease Agreement.  In addition, the Lease Agreement (previously attached) has a clear explanation on what's expected with regard to Reimbursement Charges which is "You must upon demand reimburse us for loss, damages, cost of repairs and services in the rental home or the rental lot due to a violation of this Lease Contract, rules, improper use, or negligence by you or your guests or occupants. We may require advance payment of repairs for which you are liable or we may bill you after the repairs are completed. Any delay in demanding sums you owe is not a waiver." The documents are very clear and we have maintained the same expectations throughout the tenancy. I have attached text correspondence between myself and Mr. [redacted] dating back to the onset of the yard issue on June 26th acknowledging the yard work by saying "At least this way it will be taken care of."  Once the invoice came in I informed Mr. [redacted] of the the amount to which he asked for a copy of the invoice, which I provided.  He then responded on July 15th, with a message stating "The earliest , I would be able to by this excessive charge will be July 29th when I get paid."  At this point because the tenants are moving out July 31st, I am not willing to extend the payment date into the month of August.  I also am not willing to remove any fees.  The situation is very simple, the yard is required to be maintained by the tenant and it wasn't.  Per the Lease Agreement, we have the authority to complete the work and bill them for it.  They were given notice, the yard was still not completed, so we then acted accordingly per our authorization.   They owe the money and we expect it to be paid before they vacate the property on July 31st.