Public Motors

Public Motors So Cal has an existing warranty on the engine to Mrs [redacted] 's TijuanFor that reason there was a delay in authorizing her outside claimUnsure if to her knowledge, but she authorize the teardown to the engine to the shop she had taken it to for inspectionWhen it came down to approving the claim we made her aware that she had to bring the car to us for the warranty repair we were willing to perform at no charge to herMrsS [redacted] refused to bring the car to us for the needed repairAt this time Public Motors So Cal has addressed the consumer's request and has approved the outside service claim made to PortfolioThere is a clear understanding now of who she must bring her car to for any internal engine repair her vehicle may need for the remaining warranty period

HI.This are the attachments I was going to send you I all ready went to filed a police report, they helped me The dealer canceled the insurances all ready and they are going to give me my money back I resolved my problem, but I am very concerned for what they did I am wondering to how many more people they have done thisAt this moment, I am only waiting for my money, but if something goes wrong I would let you know Thank you very much for your help

At the time of sale and financing, our F&I staff provides the consumer with the DMV National Vehicle History/Title Pointer (NMVTIS)This DMV document discloses all title or accident issues pertaining to the vehicleAs far as DMV shows, the title is clean, has no insurance reports, or junk/salvag reportsBy DMV regulations we provide this report to the consumer at the time of saleThe consumer signs the disclaimer agreeing to the reportAt this time we are not taking any liability in any reports told to the consumer by different agencyiesWe only rely on the DMV records provided to usUnfortunately, at this time we are not able to by the vehicle back and refund our customer

**Greeting: enclosed on the attachment a few copy of the sale contract that we have for the Nissan Frontier SE in which contained a part where *** says he told us to leave and he will sent us the spare tire
once he received from the ordering storeIf you need more information please feel free to contact me*** **This is a receipt for full payment for the vehicleCase no.: ***

This is a receipt for full payment for the vehicleCase no.: *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have not got any money back jetPlus, now I am concerned with other problem I have two months all ready driving the car and I haven't get any registration of the vehicle I went to the DMV and they do not know anything, neither of me about the plate, registration or any other document regarding the proses for the DMV
Regards,
*** ***

Mr*** brought his vehicle in to our service drive without an appointmentOur service manager, ***, disclosed the warranty/rental terms before he dropped off his vehilceWe had a clear understanding that Portfolio, which is the warranty company, only reimburses up to $
for any rental used at the time of any authorized repairs being done
We tried our best to expedite the repairs, normally the turn around time for a transmission replacement is 7-14 business daysOur shop is not as rapid as a Volkswagen dealership would be due to the fact we have a lot less staffObtaining parts delays repairs alsoThere are different obsticles that we jump through to repair a vehicle as quick as possible
Unfortunatley, Public Motors So Cal will not be able to reimburse Mr***'s expense for the additional days that Portfolio is not coveringPlease refer to all terms and conditions with Portfolio before seeking any repairsThe consumer also has the option to take it to a bigger facility for future repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** S***

Gap contracts  are optional and not required by the bank who is financing your loan. We apologize for the misrepresentation of the contract. You have the right to cancel this gap contract at any time. We will be emailing you the cancellation form that must be signed in order to begin the cancellation process.
Best regards.

Public Motors So Cal went out of business as of 11/19/15. At this time we can only refer you to contact the limited service contract company or the extended service contract company, depending what service contract you obtained at the time of sale. If you did not purchase an extended service...

contract and you are still within the 90days or 3k miles from the time of sale the company you can call to submit a service claim is Buyer Shield 1800-[redacted]. If you purchased the extended service contract with Portfolio you can call them at 1800-527-3426 to submit a service claim.We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their whole response is basically a lie. They made an appointment with me for the 25th of May. Then when I came I was told they are closed for memorial day and that I should come in the next day. The man who took the car in on Tuesday was [redacted], and not the service manager [redacted]. He had either been fired or resigned the next day or so, I'm not exactly sure what happened there, but as a result they just left my car there without touching it or telling me about it. At the time of vehicle drop off I was not informed of any of these things.I only met with [redacted] on Friday that week, after I drove down to Public Motors as he had failed to respond to my calls after telling me on the phone that the car would be looked at and that they will contact me about further procedures and not doing that. In that meeting I had told [redacted] specifically that if they don't have time to deal with the car they should tell me and set a new appointment when they can. In response I was told that I should leave it there as they had finally found the transmission problem(which they claimed they couldn't find for 3 days and you could clearly tell was there by driving the car for two minutes) and they are waiting for an inspector to come and have a look at it and then they will be able to get me in a rental car. Said inspector examined the car on Monday (June 1st). From there on I was told by different individuals at Public motors the car would be ready on Thursday, Friday, Saturday, and finally Monday(when I finally got to have it back).  I've had to turn to Portfolio myself to get the reimbursement they provide(still waiting on that). So any claim to their(Public Motors) involvement in that are false.They(Public Motors) told me specifically that the repairs should not have taken longer than 5 days, and I was told independently by another mechanic that they should in fact actually take much less than that.While a transmission replacement may take 7-14 days, this was, to my knowledge based on what I was told and what the service report I received says, not the service performed on my car. The service performed was a transmission flush which in actuality takes less than two hours.The argument is that they kept my car needlessly an unjustifiable amount of time costing me money that I should not have had to expend, and they have not addressed this issue at all.I am sure that if a delivery is promised to them by a supplier, and then takes much longer than it should and as a result they lose money, they would demand compensation from the supplier, as it would be responsible and at fault. It seems only fair that they should live up to these standards as well.Regards,
On [redacted]

Public Motors So Cal has an existing warranty on the engine to Mrs. [redacted]'s Tijuan. For that reason there was a delay in authorizing her outside claim. Unsure if to her knowledge, but she authorize the teardown to the engine to the shop she had taken it to for inspection. When it came down to approving the claim we made her aware that she had to bring the car to us for the warranty repair we were willing to perform at no charge to her. Mrs. S[redacted] refused to bring the car to us for the needed repair. At this time Public Motors So Cal has addressed the consumer's request and has approved the outside service claim made to Portfolio. There is a clear understanding now of who she must bring her car to for any internal engine repair her vehicle may need for the remaining warranty period.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HI.This are the attachments I was going to send you.  I all ready went to filed a police report, they helped me.   The dealer canceled the insurances all ready and they are going to give me my money back.  I resolved my problem, but I am very concerned for what they did.  I am...

wondering to how many more people they have done this. At this moment, I am only waiting for my money, but if something goes wrong I would let you know.  Thank you very much for your help.

This is their website:    http://www.publicmotors.com/     It has their address on the website. I'm not sure how else to clarify what company they are. I have papers documents from them in my sales contract packet if that will help. Just let me know if you guys need further...

information, thank you!

My wife n I would like to take this opportunity to thank you for helping us deal with public motors of Santa Anna, ca. Two days ago Publics  Motors finally sent us the spare tire n a low jack that comes with the car. [redacted] Lo

We have honored the customer's complaint and have agreed to cancel all 3 optional contracts. A full refund for each contract will be issued to [redacted], as they are the legal owners of the mentioned vehicle. Refund will be issued within the 45 days from the date the cancellation form was signed.

At the time of sale and financing, our F&I staff provides the consumer with the DMV National Vehicle History/Title Pointer (NMVTIS). This DMV document discloses all title or accident issues pertaining to the vehicle. As far as DMV shows, the title is clean, has no insurance reports, or...

junk/salvag reports. By DMV regulations we provide this report to the consumer at the time of sale. The consumer signs the disclaimer agreeing to the report. At this time we are not taking any liability in any reports told to the consumer by different agencyies. We only rely on the DMV records provided to us. Unfortunately, at this time we are not able to by the vehicle back and refund our customer.

The vehicle is 2010 Volkswagen Tiguan.  The engine replaced by Public Motors is 2009.  Their mechanics seem to take liberties with my car that result in diminished capacity of the vehicle.  This is the second time a repair has gone south then south again.  Where there has been...

good faith is now lack of confidence. I would like the refund amount to reflect a new factory motor and any refund on my warranty.   If you need a number for those things I would say the motor is 6000 and the warranty new was 3000.