Pump It Up Party

Customer called to report the sofa problem on Jan25, and we asked to send few pictures to summit for the process under warranty manufacture guideline which he didAfter we received the pictures we told customer it takes time for the replacement because customer bought the sofa almost a year
in Jan18, 2015.Finally we did it Problem SolveCustomer came to the store pick the new one for the replacement on Feb9, 2016.Respectfully,*** *** (Store Manager)

A few days after carpets were cleaned, person who sent complaint, contacted me be e-mail asking for some areas to be recleaned I replied that we could retreat some spots that are common to
reappear in the high traffic areas and set the appointment up When tech arrived, person who sent the complaint, had a list of things she wanted the tech to do right then The tech responded by saying that he would not be able to reclean anything that day, that his schedule only included retreating some spots that had come back and there must have been a mis-communication The reply back was, "no you will reclean these today" The tech again responded letting her know that he would not reclean but would retreat This went back and forth a couple more times and finally the tech told her, the person that filed the complaint, that he would not deal with her and that he would be going over the information with the tenant After retreating the areas, the tech gave the tenant his card so that when he was ready to schedule the reclean (at no cost) he could A few hours later the office got a phone call from the person's friend who filed the complaint This friend started the conversation by telling the office that 'a Sh#@#$ job was done' that the 'tech clearly has issues talking with woman' that he 'did nothing to fix the problem' The reply back from the office was that, 'I assure you he does not have issue's talking with woman' and then it was asked, "did the tech explain anything while he was there? None of what you are saying describes the tech, please let me know what was said exactly" The friend of the person who filed the complaint, repeated some of the above again and then added, "he didn't take any time, he was in a hurry, he must have had an appointment and didn't even care to take care of this problem He said that the carpet wouldn't even turn out any better even if it was recleaned" The office replied back, "there are times that the carpet is so worn down that the fibers get crushed and if that is the case a better result is not always possible, did he explain that to you"? The friend of the person who filed the complaint did not answer So the office explained then, that he does have other appointments but it didn't mean that he would not retreat the spots, did he retreat anything?" The friend of the person who filed the complaint then replied that the tech was "a B@ and does Sh$%%# work" The office thanked her for letting them know of the problem and that we would need to contact the tech to see why he handled the situation like this The friend of the person filing the complaint said, "well of course he will have a different story for you The tech is a B@ and does Sh$%%# work" and hung up on the office
We will not be returning any of the money paid by the person who filed the complaint We will stand by our offer to reclean the unit when the tenant is ready for it to be done