Complaint: [redacted] I am rejecting this response because: There is no brand name on the stoveThe installer did not install the parts The stove does not workI would like to return it I provided you proof of the installation from the licensed installer The stove does not work We do not have natural gas at our home and explained that to the sales rep who took our order Are you able to replace the stove The same style is fineI do not want a cracked stove that does not work Please help! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:1) I NEVER received this specific message NEVER!!! Feel free to check my email account.2) Even if I HAD received this email response, it has absolutely NO bearing upon my complaint I never claimed a loss, liability, damage, personal injury, or expense All I claimed is that the site reneged on its offering of a specific item for a specific price This is supposed to be the Revdex.com, and it is simply BAD business to offer something for sale, gather all of my information (including credit card number), and then refuse to honor their price They can try to bury this under a bunch of legal manure, but it is BAD BUSINESS, and other consumers should know about it The fact that OJ Simpson got away with killing his ex-wife, per legal manure, does NOT mean that he didn't kill her The Revdex.com should not be a court of law, where anyone can claim that two plus two equals five because of some legal manure It should stand up for businesses who conduct themselves in professional manners, and expose those that use any legal posturing to, essentially, get away with consumer murder By the way, the response, which has NOTHING to do with the right to change price any time they want to, was:"Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof Regards, [redacted] ***
The [redacted] logo badge can be found in your manual bagYou may choose to display it on the range, or notThe serial number is located on our [redacted] serial sticker on the back of the rangeThe installer made a grave mistake by proofing the range on the wrong gas All of our ranges arrive geared for Natural Gas, and they are typically converted to LP on-site before being usedThe installer who proofed your stove is at fault for this incidentHis incompetance caused the damageAnyone with experience knows when flames inside an oven are too large to operate properlyGas appliance service men know that LP gas burns high flames through Natural Gas oriface jetsThey also know that if it runs under those circumstances, soot will be coated inside the oven, and it can cause various issues with componentsWe can help, as always, but we will not take your stove backWe provided one service call free of charge out of sympathy for your situation, along with free partsAny future parts or service needed will be at your expenseYou have already done everything you can to tarnish our name, take our funds away, etcNow you're trying to ruin our hard-earned A credit score with Revdex.comThere is a reason American Express sided with usThere is a reason we require licensed gas technicians to install the rangeWe have done nothing wrongIf anything, you have a gross negligence suit against your installer.Good Luck,Aus-Tex Appliance
This customer had an incompetant person install their range, and consequently they ran the Natural Gas range with Liquid Propane gas Any installer knows very well that propane flames burn really high through natural gas oriface jetsAny competant installer would have noticed this immediately, and performed the proper LP conversion.This issue should not have been covered by us financially.However, out of sympathy we decided to help the customer, free of chargeWe thought it would be sign of "Good-Will" if we sent the LP conversion parts, and had a service company come convert the stove Free-of-ChargeWe did that, and the service company reported back that everything was now working properly.We just filed this same answer to Amex when the customer tried to dispute the chargesThe funds have been re-instated in our account now, and the case closed because we have done nothing wrong.And the customer's claim that our appliances are "no name" is not trueWe have a name, it's [redacted] .Thank you
Once again, our website has thousands of items on itPeriodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced We did not intend to harm him in any way, nor deceive him, nor did we ever charge his credit cardHis information was obtained through Secure Socket Layers (SSL) and disposed of that way as wellOur legal disclaimers are to protect us from people like thisThis customer is a lawyer, and clearly likes picking fights
Complaint: ***
I am rejecting this response because:Hiding behind legalese has nothing to do with truth or reality. "Periodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced."Well, then, who SHOULD be held liable, huh? YOU set up the site. YOU put the data feeds in place. You may regret that decision right now, but WHY the hell should you NOT be held liable?While I placed my order on this God-forsaken site, other sites ran out of the refrigerator that I was trying to buy. WHY? Because they actually HONORED this apparently-close-out price. By the time Aus-Tex Appliance LLC deigned to inform me that they had absolutely NO intention of, with any integrity, honoring the price that THEY offered (I did NOT make it up, THEY offered it), the other sites that ALSO offered the same price ran out of the refrigerator. While the operators of Aus-Tex Appliance LLC apparently think that they have NO hand in my having to pay hundreds of dollars more to get the SAME damned refrigerator, they are simply lying. LYING.They are lying, and have no integrity.Oh, and because I am NOT a mn, they apparently think that I'm a lawyer. LOL.Credit that to the fact that THEY are mns and without any integrity.I am a physician. Which I already TOLD them in one of my previous messages.Clearly, they have NO ability to read, no ability to ascertain the truth, no ability to conduct business in an aboveboard manner.They are, quite clearly, sm.Alert anyone who comes to your site. Aus-Tex Appliance LLC is sm
Regards,
*** ***
The customer had an incompetant person install the rangeThey did not properly test and observe the burner flames before using, hence our requirement for a licensed gas service technician to install our stovesThe Natural Gas unit was improperly operated with Propane gasAs a result, the range
needed service, and parts replacedWe replaced parts and converted the stove to Propane, free of charge, at no expense to the customerThe service technician reported that everything was repaired
We have thousands of items on our websiteOccassionally there is an item displaying the wrong priceWhen this occurs, we notify the customer that we cannot move forward, and cancel the orderHere is the response that I personally sent to Mr*** earlier today:To whom it may concern:Every client
that orders from our website agrees to our Terms & Conditions.Part of that agreement requires you to consent that we will not be held liable in cases that our website contains inaccuracies.We regret to inform you that you ordered an item that was wrongly priced.We apologize for the inconvenience.Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.-----------------------*** ***Aus-Tex Appliance*** Industries Office: *** *** *** *** *** Disclacimer:This e-mail message and any documents accompanying this e-mail transmission contain proprietary information, the contents of which may be legally privileged or otherwise confidentialIf you are not the intended recipient, please be advised that any disclosure, copying, distribution, or the taking or refraining from taking of any action in reliance on the contents of this transmission is strictly prohibited and may result in legal action against youPlease reply to the sender advising of the error in transmission and delete the message and any accompanying documents from your system immediatelyThank-youNothing in this e-mail message is intended to constitute an e-signature, nor does the content hereof create a binding offer or contract
Once again, our website has thousands of items on itPeriodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced We did not intend to harm him in any way, nor deceive him, nor did we ever charge his credit cardHis information was obtained through Secure Socket Layers (SSL) and disposed of that way as wellOur legal disclaimers are to protect us from people like thisThis customer is a lawyer, and clearly likes picking fights
Our factory originally told us we could substitute the 18,BTU burners for the 9,BTU burnersIt turns out after further technical testing that is not the caseWe cannot be held responsible for somthing that is completely out of our controlThe customer requested that we provide monetary
compensation, and we did not feel that we owed anything other than an apologyNowhere did we publish this information, nor did we include it on anyone's sale contract with our businessIt was requested, and we asked the factory engineers if it could be doneThey said yes at the time, but turned out that it cannot be doneOn another note, we are committed to providing excellent customer support for our products, should you ever need anything, please call or email our office. Thanks,Aus-Tex Appliance LLC
Complaint: ***
I am rejecting this response because: There is no brand name on the stoveThe installer did not install the parts. The stove does not workI would like to return it. I provided you proof of the installation from the licensed installer. The stove does not work. We do not have natural gas at our home and explained that to the sales rep who took our order. Are you able to replace the stove. The same style is fineI do not want a cracked stove that does not work. Please help!
Regards,
*** ***
The *** logo badge can be found in your manual bagYou may choose to display it on the range, or notThe serial number is located on our *** serial sticker on the back of the rangeThe installer made a grave mistake by proofing the range on the wrong gas All of our ranges arrive geared for Natural Gas, and they are typically converted to LP on-site before being usedThe installer who proofed your stove is at fault for this incidentHis incompetance caused the damageAnyone with experience knows when flames inside an oven are too large to operate properlyGas appliance service men know that LP gas burns high flames through Natural Gas oriface jetsThey also know that if it runs under those circumstances, soot will be coated inside the oven, and it can cause various issues with componentsWe can help, as always, but we will not take your stove backWe provided one service call free of charge out of sympathy for your situation, along with free partsAny future parts or service needed will be at your expenseYou have already done everything you can to tarnish our name, take our funds away, etcNow you're trying to ruin our hard-earned A credit score with Revdex.comThere is a reason American Express sided with usThere is a reason we require licensed gas technicians to install the rangeWe have done nothing wrongIf anything, you have a gross negligence suit against your installer.Good Luck,Aus-Tex Appliance
***, I'm terribly sorry for this delayWe now have a service manager in charge of scheduling repairs for our *** ranges, and shipping out replacement partsIs your range malfunctioning now? Thank you. ***
*** ***
Complaint: ***
I am rejecting this response because:1) I NEVER received this specific message. NEVER!!! Feel free to check my email account.2) Even if I HAD received this email response, it has absolutely NO bearing upon my complaint. I never claimed a loss, liability, damage, personal injury, or expense. All I claimed is that the site reneged on its offering of a specific item for a specific price. This is supposed to be the Revdex.com, and it is simply BAD business to offer something for sale, gather all of my information (including credit card number), and then refuse to honor their price. They can try to bury this under a bunch of legal manure, but it is BAD BUSINESS, and other consumers should know about it. The fact that OJ Simpson got away with killing his ex-wife, per legal manure, does NOT mean that he didn't kill her. The Revdex.com should not be a court of law, where anyone can claim that two plus two equals five because of some legal manure. It should stand up for businesses who conduct themselves in professional manners, and expose those that use any legal posturing to, essentially, get away with consumer murder. By the way, the response, which has NOTHING to do with the right to change price any time they want to, was:"Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof
Regards,
*** ***
Unfortunately the LG special was no longer available from our storeBest Buy continued to advertise at that price, and we suggested the customer go purchase the unit there.We apologize for the inconvenience
This customer had an incompetant person install their range, and consequently they ran the Natural Gas range with Liquid Propane gas Any installer knows very well that propane flames burn really high through natural gas oriface jetsAny competant installer would have noticed this
immediately, and performed the proper LP conversion.This issue should not have been covered by us financially.However, out of sympathy we decided to help the customer, free of chargeWe thought it would be sign of "Good-Will" if we sent the LP conversion parts, and had a service company come convert the stove Free-of-ChargeWe did that, and the service company reported back that everything was now working properly.We just filed this same answer to Amex when the customer tried to dispute the chargesThe funds have been re-instated in our account now, and the case closed because we have done nothing wrong.And the customer's claim that our appliances are "no name" is not trueWe have a name, it's ***.Thank you
Again, we apologize Our system pulls pricing for thousands of items based on the market Unfortunately the special is no longer available with us, but Best Buy has them listed at this price stillI'm failing to understand why you don't simply take our advice to buy it from your local Best BuyThey still have some at the discounted price.Thank you
Complaint: ***
I am rejecting this response because:When I spoke to ***,
she did not inform me whatsoever of the special no longer existing, she specifically told me it was because their company would be losing money if they were to sell it to meI even google searched the LG refrigerator model today, and their website shows up with the $price that they sold to me forIt's unprofessional and a clear example of advertisement.
Regards,
*** **
Complaint: [redacted] I am rejecting this response because: There is no brand name on the stoveThe installer did not install the parts The stove does not workI would like to return it I provided you proof of the installation from the licensed installer The stove does not work We do not have natural gas at our home and explained that to the sales rep who took our order Are you able to replace the stove The same style is fineI do not want a cracked stove that does not work Please help! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:1) I NEVER received this specific message NEVER!!! Feel free to check my email account.2) Even if I HAD received this email response, it has absolutely NO bearing upon my complaint I never claimed a loss, liability, damage, personal injury, or expense All I claimed is that the site reneged on its offering of a specific item for a specific price This is supposed to be the Revdex.com, and it is simply BAD business to offer something for sale, gather all of my information (including credit card number), and then refuse to honor their price They can try to bury this under a bunch of legal manure, but it is BAD BUSINESS, and other consumers should know about it The fact that OJ Simpson got away with killing his ex-wife, per legal manure, does NOT mean that he didn't kill her The Revdex.com should not be a court of law, where anyone can claim that two plus two equals five because of some legal manure It should stand up for businesses who conduct themselves in professional manners, and expose those that use any legal posturing to, essentially, get away with consumer murder By the way, the response, which has NOTHING to do with the right to change price any time they want to, was:"Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof Regards, [redacted] ***
The [redacted] logo badge can be found in your manual bagYou may choose to display it on the range, or notThe serial number is located on our [redacted] serial sticker on the back of the rangeThe installer made a grave mistake by proofing the range on the wrong gas All of our ranges arrive geared for Natural Gas, and they are typically converted to LP on-site before being usedThe installer who proofed your stove is at fault for this incidentHis incompetance caused the damageAnyone with experience knows when flames inside an oven are too large to operate properlyGas appliance service men know that LP gas burns high flames through Natural Gas oriface jetsThey also know that if it runs under those circumstances, soot will be coated inside the oven, and it can cause various issues with componentsWe can help, as always, but we will not take your stove backWe provided one service call free of charge out of sympathy for your situation, along with free partsAny future parts or service needed will be at your expenseYou have already done everything you can to tarnish our name, take our funds away, etcNow you're trying to ruin our hard-earned A credit score with Revdex.comThere is a reason American Express sided with usThere is a reason we require licensed gas technicians to install the rangeWe have done nothing wrongIf anything, you have a gross negligence suit against your installer.Good Luck,Aus-Tex Appliance
This customer had an incompetant person install their range, and consequently they ran the Natural Gas range with Liquid Propane gas Any installer knows very well that propane flames burn really high through natural gas oriface jetsAny competant installer would have noticed this immediately, and performed the proper LP conversion.This issue should not have been covered by us financially.However, out of sympathy we decided to help the customer, free of chargeWe thought it would be sign of "Good-Will" if we sent the LP conversion parts, and had a service company come convert the stove Free-of-ChargeWe did that, and the service company reported back that everything was now working properly.We just filed this same answer to Amex when the customer tried to dispute the chargesThe funds have been re-instated in our account now, and the case closed because we have done nothing wrong.And the customer's claim that our appliances are "no name" is not trueWe have a name, it's [redacted] .Thank you
Once again, our website has thousands of items on itPeriodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced We did not intend to harm him in any way, nor deceive him, nor did we ever charge his credit cardHis information was obtained through Secure Socket Layers (SSL) and disposed of that way as wellOur legal disclaimers are to protect us from people like thisThis customer is a lawyer, and clearly likes picking fights
Complaint: ***
n, they apparently think that I'm a lawyer. LOL.Credit that to the fact that THEY are m
ns and without any integrity.I am a physician. Which I already TOLD them in one of my previous messages.Clearly, they have NO ability to read, no ability to ascertain the truth, no ability to conduct business in an aboveboard manner.They are, quite clearly, s
m.Alert anyone who comes to your site. Aus-Tex Appliance LLC is s
m
I am rejecting this response because:Hiding behind legalese has nothing to do with truth or reality. "Periodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced."Well, then, who SHOULD be held liable, huh? YOU set up the site. YOU put the data feeds in place. You may regret that decision right now, but WHY the hell should you NOT be held liable?While I placed my order on this God-forsaken site, other sites ran out of the refrigerator that I was trying to buy. WHY? Because they actually HONORED this apparently-close-out price. By the time Aus-Tex Appliance LLC deigned to inform me that they had absolutely NO intention of, with any integrity, honoring the price that THEY offered (I did NOT make it up, THEY offered it), the other sites that ALSO offered the same price ran out of the refrigerator. While the operators of Aus-Tex Appliance LLC apparently think that they have NO hand in my having to pay hundreds of dollars more to get the SAME damned refrigerator, they are simply lying. LYING.They are lying, and have no integrity.Oh, and because I am NOT a m
Regards,
*** ***
The customer had an incompetant person install the rangeThey did not properly test and observe the burner flames before using, hence our requirement for a licensed gas service technician to install our stovesThe Natural Gas unit was improperly operated with Propane gasAs a result, the range
needed service, and parts replacedWe replaced parts and converted the stove to Propane, free of charge, at no expense to the customerThe service technician reported that everything was repaired
We have thousands of items on our websiteOccassionally there is an item displaying the wrong priceWhen this occurs, we notify the customer that we cannot move forward, and cancel the orderHere is the response that I personally sent to Mr*** earlier today:To whom it may concern:Every client
that orders from our website agrees to our Terms & Conditions.Part of that agreement requires you to consent that we will not be held liable in cases that our website contains inaccuracies.We regret to inform you that you ordered an item that was wrongly priced.We apologize for the inconvenience.Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.-----------------------*** ***Aus-Tex Appliance*** Industries Office: *** *** *** *** *** Disclacimer:This e-mail message and any documents accompanying this e-mail transmission contain proprietary information, the contents of which may be legally privileged or otherwise confidentialIf you are not the intended recipient, please be advised that any disclosure, copying, distribution, or the taking or refraining from taking of any action in reliance on the contents of this transmission is strictly prohibited and may result in legal action against youPlease reply to the sender advising of the error in transmission and delete the message and any accompanying documents from your system immediatelyThank-youNothing in this e-mail message is intended to constitute an e-signature, nor does the content hereof create a binding offer or contract
Once again, our website has thousands of items on itPeriodically our data feeds do not update properly, and we cannot be held liable for computer errors that cause merchandise to be mis-priced We did not intend to harm him in any way, nor deceive him, nor did we ever charge his credit cardHis information was obtained through Secure Socket Layers (SSL) and disposed of that way as wellOur legal disclaimers are to protect us from people like thisThis customer is a lawyer, and clearly likes picking fights
Our factory originally told us we could substitute the 18,BTU burners for the 9,BTU burnersIt turns out after further technical testing that is not the caseWe cannot be held responsible for somthing that is completely out of our controlThe customer requested that we provide monetary
compensation, and we did not feel that we owed anything other than an apologyNowhere did we publish this information, nor did we include it on anyone's sale contract with our businessIt was requested, and we asked the factory engineers if it could be doneThey said yes at the time, but turned out that it cannot be doneOn another note, we are committed to providing excellent customer support for our products, should you ever need anything, please call or email our office. Thanks,Aus-Tex Appliance LLC
Complaint: ***
I am rejecting this response because: There is no brand name on the stoveThe installer did not install the parts. The stove does not workI would like to return it. I provided you proof of the installation from the licensed installer. The stove does not work. We do not have natural gas at our home and explained that to the sales rep who took our order. Are you able to replace the stove. The same style is fineI do not want a cracked stove that does not work. Please help!
Regards,
*** ***
The *** logo badge can be found in your manual bagYou may choose to display it on the range, or notThe serial number is located on our *** serial sticker on the back of the rangeThe installer made a grave mistake by proofing the range on the wrong gas All of our ranges arrive geared for Natural Gas, and they are typically converted to LP on-site before being usedThe installer who proofed your stove is at fault for this incidentHis incompetance caused the damageAnyone with experience knows when flames inside an oven are too large to operate properlyGas appliance service men know that LP gas burns high flames through Natural Gas oriface jetsThey also know that if it runs under those circumstances, soot will be coated inside the oven, and it can cause various issues with componentsWe can help, as always, but we will not take your stove backWe provided one service call free of charge out of sympathy for your situation, along with free partsAny future parts or service needed will be at your expenseYou have already done everything you can to tarnish our name, take our funds away, etcNow you're trying to ruin our hard-earned A credit score with Revdex.comThere is a reason American Express sided with usThere is a reason we require licensed gas technicians to install the rangeWe have done nothing wrongIf anything, you have a gross negligence suit against your installer.Good Luck,Aus-Tex Appliance
***, I'm terribly sorry for this delayWe now have a service manager in charge of scheduling repairs for our *** ranges, and shipping out replacement partsIs your range malfunctioning now? Thank you. ***
*** ***
Complaint: ***
I am rejecting this response because:1) I NEVER received this specific message. NEVER!!! Feel free to check my email account.2) Even if I HAD received this email response, it has absolutely NO bearing upon my complaint. I never claimed a loss, liability, damage, personal injury, or expense. All I claimed is that the site reneged on its offering of a specific item for a specific price. This is supposed to be the Revdex.com, and it is simply BAD business to offer something for sale, gather all of my information (including credit card number), and then refuse to honor their price. They can try to bury this under a bunch of legal manure, but it is BAD BUSINESS, and other consumers should know about it. The fact that OJ Simpson got away with killing his ex-wife, per legal manure, does NOT mean that he didn't kill her. The Revdex.com should not be a court of law, where anyone can claim that two plus two equals five because of some legal manure. It should stand up for businesses who conduct themselves in professional manners, and expose those that use any legal posturing to, essentially, get away with consumer murder. By the way, the response, which has NOTHING to do with the right to change price any time they want to, was:"Disclaimer of liabilityThe website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our systemIn particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof
Regards,
*** ***
Unfortunately the LG special was no longer available from our storeBest Buy continued to advertise at that price, and we suggested the customer go purchase the unit there.We apologize for the inconvenience
This customer had an incompetant person install their range, and consequently they ran the Natural Gas range with Liquid Propane gas Any installer knows very well that propane flames burn really high through natural gas oriface jetsAny competant installer would have noticed this
immediately, and performed the proper LP conversion.This issue should not have been covered by us financially.However, out of sympathy we decided to help the customer, free of chargeWe thought it would be sign of "Good-Will" if we sent the LP conversion parts, and had a service company come convert the stove Free-of-ChargeWe did that, and the service company reported back that everything was now working properly.We just filed this same answer to Amex when the customer tried to dispute the chargesThe funds have been re-instated in our account now, and the case closed because we have done nothing wrong.And the customer's claim that our appliances are "no name" is not trueWe have a name, it's ***.Thank you
Again, we apologize Our system pulls pricing for thousands of items based on the market Unfortunately the special is no longer available with us, but Best Buy has them listed at this price stillI'm failing to understand why you don't simply take our advice to buy it from your local Best BuyThey still have some at the discounted price.Thank you
Complaint: ***
I am rejecting this response because:When I spoke to ***,
she did not inform me whatsoever of the special no longer existing, she specifically told me it was because their company would be losing money if they were to sell it to meI even google searched the LG refrigerator model today, and their website shows up with the $price that they sold to me forIt's unprofessional and a clear example of advertisement.
Regards,
*** **